Absolute trash. They've convinced companies to use it in the name of saved time, but it almost never works well.
I'm pretty sure their statistics show that it reduces the amount of people that end up with their representatives, but that's probably because users get frustrated with it and give up. It made me switch off of Telus just so I don't have to deal with this crap bot.
Review by Kellilee11 months ago
Tried the Ada chatbot on Telus website and it was terrible. Bad enough to make me want to write a review about it. Give me a human all the time over this chatbot beast. What a waste of time. It's dumber than a 2 year old kid.
Review by Alexxandra1 year ago
Heard about this software from a friend and we've tried 3 times in the past 2 weeks to schedule a demo and every single time no one from the company contacts us, wasting an incredible amount of time and implying a complete lack of professionalism.
Review by Hazrath Voormann1 year ago
chat bot that tries tooo hard to be intelligent, thus giving you wrong answers.
bad experience with a site that uses this; because it doesn't answer the question 'give me email for support'
Ada is rated 1.0 based on
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