Haven't received either my order or the refund they promised. Got an email from Pay Pal that the ”refund” couldn't be processed. Don't buy from this scamming company.
Review by Johnfrancis4 months ago
Have not processed my refund after 5 months. I ordered some cycling shoes back in December 2018, but cancelled the order before being despatched. It is now May 2019 and despite several promises, I still have not received the refund. Beware...
Review by Queenofsleep7 months ago
Scam. I returned an item two weeks ago and tgey keep saying my refund has been processed but nothing has been refunded yet. They wont reply to my emails our answer my calls. AVOID AT ALL COSTS, VERY UNPROFESSIONAL.
Review by Starry8 months ago
APPALLING. . . Still no delivery (4 weeks now), still no refund, no response to any of my emails or complaint tickets, they have actually closed my ‘open ticket’ TWICE!
THIS OUTFIT SHOULD BE AVOIDED.
Review by Jjtransport8 months ago
Looks like I've been fooled. I placed my order more than 3 months ago and so far no delivery. I emailed customer support several times regarding this issue. All they say is that they will check with the forwarder. The last time I emailed them was one week ago. No answer since then, complete silence!
Review by Lemoncina8 months ago
Seller advertised product in stock and deliverable within 3 - 5 days. The delivery time was a key requirement for me. Received invoice by email and was billed. After 5 days still no confirmation of dispatch. Contacted seller by email. Was advised by return email that product not in stock (though they continue to advertise it as such) and they are working to resolve. No commitment was given as to what date I would receive. I then heard nothing further about an expected delivery date, so I emailed the seller requesting they cancel the order, and refund me. I have since received an email message directly from the seller (not via paypal) advising my order is cancelled and they will process a refund. The seller has cancelled the order and did not refund my money. Chased to no avail. Escalated to paypal who initiated a refund.
Review by Trevelyan Bookwalter9 months ago
Worst site ever. Start with a no way to change your order a time you pay it. Service client answer to you few day later, always too late to block/change your order, 'cause it was already shipped. No pick up it at destination point, wait it to back to the origin place, and now are the 3rd MONTH i'm waiting they give back to me the possibility to order something different or the money. Really sad with it. Worst cycling site ever.
Review by Yeonji Groux9 months ago
I only ordered an item at 30 € to test the site ... luckily the item was provided, but be careful if you need to contact customer service: it is completely inactive! I needed to modify my order, but it was impossible to contact them, either by mail or on the phone.
This is unacceptable.
I recommend avoiding this site even if the prices are low, woe to the one who will place a big order and who will have a concern with ... he will have no means of appeal except to make complaint and to oppose the payment
Review by Seconds9 months ago
Non existent customer service. Been chasing up an expensive order that I received both email of confirmation of payment/invoice of stated in stock items, followed up by confirmation of postage, (with no tracking reference) after having paid the top postage for 1/2 days delivery, as confirmed on my delivery email. STILL waiting, get absolutely NO response to any emails OR their online ‘contact us’ form. Ordered some things from CRC after, and they arrived over a week ago on free postage (shall stick with them in future).
No customer service, and nothing to show for my money. Thoroughly recommend NOT using them!
Review by Saqina Rizvic9 months ago
Ok sans surprise merci
Review by Kuno10 months ago
Avoid at all costs . Website misleading , not a UK company but based in France . Website shows everything in stock , not the case.
No response from customer service to emails sent , phone rings off the wall most of the time . Waiting in anticipation for my refund !!!!
Review by Supasmith10 months ago
Review by SewMomWoods10 months ago
Bought wheels in December. Description was poor on website so wheel ended up being too small. I returned the item and after 2 weeks and no response by email I raised a PayPal dispute . I had to wait another 7 days for PayPal to refund me. Shocking customer service. Not worth the savings
Review by Oncel11 months ago
Envoi rapide,satisfaction totale,
Review by Nassiman11 months ago
I have not received a product I ordered 3 weeks ago as GLS have not delivered. STILL waiting for refund!
Review by Viann11 months ago
Excellent fast service. Got my helmet at a super price especially when the Christmas bonus code was added. I'll recommend Acycles.fr to all my cycling pals.
Review by Guyann11 months ago
Purchased a pair of Fizik shoes at a heavily discounted price on 4th August from the site. Showed as being in stock in my size, and so I was under the impression they would be shipped in the coming days.
4 days later, after no update I chased the order, only to be told that there had been a stock error and the shoes were not available, and offered a refund. The full price shoes were still showing as being in stock on the website in all sizes, but I was told that this was also due to a stock error.
Due to the price paid not being matched anywhere else online, I advised I was prepared to wait until the next stock delivery date, which I was told was 27th August. Prior to 27th, I contacted customer service to confirm that this was still planned, and I was told there should be no delay. Alas, the 27th arrived, and I had to chase to find out what was happening, only to be told they didn't arrive, and offered a refund again.
After 2 days of debate with the retailer, pointing out that the shoes still showed as being available on their website, and asking for a plan of action that would result in me receiving the shoes I had ordered nearly 1 month prior, I didn't get a response from customer service. I did however get a notification that my order had been shipped on 30th August, despite being told that there was no stock on 29th. Shoes arrived in perfect condition, and the price wasn't matched anywhere else, but the overall experience was a negative one.
At every stage of my order, I was the one who had to initiate communication to chase the seller, and was greeted with very limited information, and offers of a refund each time, rather than any apparent effort to fulfill my order.
From the theme of other trust pilot reviews, it appears that the company do not stock higher value items, and order these from suppliers. With this in mind, you need to weigh up how quickly you want your product(s), how much time you are willing to dedicate to chasing your order and how stubborn you are prepared to be with the retailer. I only received my order because I dug my heels in and argued my case with customer services. This isn't what I expect when I spend a significant sum on a product, and I would never seek to use Acycles again, in spite of their attractive pricing.
Review by Brunhilda Chrissikos1 year ago
La photo ne correspondait pas exactement au produit
Review by Akabara1 year ago
Produit retiré en magasin , conforme à la description .
Review by Kimber1 year ago
Delivery not notified at the point relay
Review by Rugby1 year ago
Bon timing bien emballé
Review by Giggle1 year ago
I have received a rack that is not original, even though it was stated differently. I have asked for reimbursement and they have not replied at all. First and last time with Acycles
Review by Shifa1 year ago
Simple et rapide
Review by OuterRaven1 year ago
Impeccable, rien à redire !
Review by Dane1 year ago
Everything OK, Quick sending! I am verry happy! Thx