I went in yesterday. after ..TGA the people i brought my scooter from , said i should, as they sold them and could help us . my battery had died and needed conformation of the fault .to which they said they would check it !!! but the grumpy older man was not happy about something he was not going to make any money from, and said he might have to charge us for his time ..by his attitude i felt he really was not interested ,unless he was selling you something ... what has happen to day with good will!!. had he had a better attitude i would go back but he has put me off
Review by Kitsta1 year ago
We were going to order a new Helium wheenchair for my son online but they recommended we made a visit to the shop for a proper fitting. We live a long way away so didn't really want to, but made the special trip and are SO glad that we did. We would never have got it so perfect if we did it online and it was really worth the visit. My son loves his chair and now wants to upgrade it with some electric wheels that he saw in the same shop
Review by Leonale1 year ago
I really appreciate the service and depth of experience that Active Mobility have on hand. Needing to use mobility aids is new to me and I was daunted by the variety and selection but the showroom staff could not have been more helpful and could not have reassured me more. I have much more confidence in my daily routine now and know that I will be back again for more of their great service
Review by Trichard2 years ago
Even though I have documented email proof of correspondence and an agreed outcome, return the item and we will replace it with a larger size. I returned item, recorded delivery and signed for. Then I get a call telling me I need to pay again in full to receive this item !!! OMG 😲 a refund was agreed.....and guess what ? still waiting for a refund. I have no product, no refund and minus £6.00 in my bank account in return postage.
Review by Kathren2 years ago
Wrong goods received following clear and concise discussion and understanding of the EXACT part required. Goods retuned promptly within 5 days at a cost of £17.40 to me of course to which I am told is non-refundable even though it was the suppliers mistake.!!! 5 weeks and 4 attempts to obtain the refund for the goods and yes I am still waiting. Its a month after usual Christmas excuse too so very poor service considering people with special needs really do rely on this supplier. Such a shame - the excellentvservice on the first order far exceeded this.
Review by Mrs Storror5 years ago
I ordered a set of pans on 14th December 2013. They hadn't arrived by the19th so a rang up. I was told that as the pans were coming directly from the supplier that they would have to contact them. I got a call a few minutes later to say that the suppliers could not deliver as the pans were discontinued. I appreciate that this is not Active Mobility's fault as the supplier accepted the order. I was told that my money would be refunded and I requested confirmation of this by email. To date I have not received the said email (06/01/2014) and today I receive an email from them asking me to revue my purchase. I am awaiting my January 2014 credit card statement to see if they have refunded my money before taking further action.
Review by Tonnie Gurian5 years ago
Service was brilliant and lady on telephone so nice and helpful. When my order couldn't be completed, I was sent replacement no quibbles.
Review by Alltheright5 years ago
Wheelchair travel bag.
Ordered 23 jan. Delivered 24th jan. Used 28 jan.
What service. Friendly staff as well. Will definitely use Active Mobility again when the need arises.
Review by Borgar5 years ago
Grab rails arrived very, very quickly - but the company who put them in the box patterson medical only sent 4 /5 items - despite dispatch note saying 5 items ! phone call to jobsworth woman who was very offhand told me to ring active mobility as though it was their fault or mine.
Sorted out very quickly by Active Mobility who kept me informed and apologised for other companys attitude !
Review by Naguy5 years ago
JUST RECEIVED TWO PRODUCTS FROM ACTIVE MOBILITY VERY PLEASED WITH BOTH THE ROLLATOR AND WALKING STICK SEAT. WILL HELP ME VERY MUCH TO TRY TO ACHEIVE BETTER INDEPENDENCE WHICH IS ONE OF THE MOST IMPORTANT THINGS WHEN YOU ARE DISABLED.
Review by Loira5 years ago
WHat's to say, placed my order, got what I asked for. No fuss or bother
Review by Beluraven6 years ago
I bought this product for my Father who is 100 years old and just starting to have problems with mobility.
He has a knee problem which was making him wary of walking about too much.
This wonderful machine allows him gently exercise and therefore help his circulation.
He informs me that he is in training for the next Olympics!!!
He really enjoys using it and when his neighbour calls in each day for a cup of tea, he uses it. As a result you may get another order.
Thank you for making exercise easier for people who would otherwise have problems.
Review by Darmesh6 years ago
Goods very late in delivery
car mirrors...were round in shape but needing to be stuck to oval mirrors.Consequently did not fit satisfactorily. I was not made aware of any any mirror-shape problems when ordering.
Mirrors fell off all the time in hot weather.
Not a good experience in home buying.
Review by BBKing6 years ago
I needed a cushion urgently. I phoned the shop and spoke to a very helpful lady who advised me that my cushion would take 4-6 weeks from the date of order. I placed my order on line and my cushion was delivered in about 3 weeks. I eas delighted. Thank you
Review by ChrisCobain6 years ago
I was very pleased with my purchase. It's of excellent quality and has already proved useful You were very efficient in sending it as I had no wait at all. Thankyou.
Review by RSplayer6 years ago
Purchased a headrest for my manual wheelchair, this company was the cheapest compared with the same model on other websites. it arrived the next day in perfect condition, and was easy to fit to the wheelchair. very happy.
Review by Reklaw Hagues6 years ago
A very handy website for the disabled,fair and honest.If all goods get deliverd as quick as mine did it means no waiting for them to arrive.Yours Mr H Basow. Bradford West Yorkshire
Review by SimmieD6 years ago
the product i bought was a ladies peewee bottle, i saw one of these whilst on holiday in japan just recently and thought what a fantastic product saw when i we got back i asked my husband to look for one and glad i did.
Review by Kerrt Mayblin6 years ago
Great reasonably priced shop. Good delivery service and contact with suppliers.
Review by Fainec Dvash6 years ago
very quick service no problems.
Review by Gigit6 years ago
very good service
Review by GTbMe6 years ago
I've sent 3 mails re: my goods and only one reply to date.
I filled in the exempt from VAT form but was still charged full price on delivery note.
Nothing else wrong.
Review by Sammon6 years ago
This product is great, I gave it to my Grandad and he loves it because he can have a cup of tea now without worrying whether the cup is too hot.
Review by Casparis6 years ago
They were very helpful and honest and very trusting. Definately go back there again if need anything.
Review by LaFavre Dilair6 years ago
First Class Well Recommended to All Spot on Service Fast Dispatch