I opened a case 04206586 and never had a solution, nor a refund the worst software that I have used, worst service/technical help.
Review by CustomerJAC9 months ago
This company has been trouble for the past decade and they have gotten away with it. Cheap software quality and expensive promises. A cash cow for the management, a potentially fatal data disaster for everyone. A waste of time at any rate.
Acronis Backup Advanced 12.5 shredded my tape backups and damaged random hard disk drive data. (I only connected the dots when I realized they have a file watchdog running in the background.) Their support is a joke, an outright insult. At times I had the impression I already knew more than those so-called experts.
It is 2019 and it is still true! They sell you unfinished and faulty software products. I wish I had been warned before. This software should be banned from use in the entire Western World! Spread the word out loud!
There is a new scam scheme ongoing, which could be called...
...'the ACRONIS SCAM'!
Review by Quinteros11 months ago
Acronis software partially has horrible quality and they even blew our LTO tape stronghold. Be careful to trust Acronis with your valuable data.
Review by Googs1 year ago
If you are an MSP - I strongly recommend NOT using Acronis Cloud Backup. On April 8th we started a data recovery (online download). The image we were downloading was 1.2 TB. I can understand a day or two to get the entire 1.2TB - today is April 13th and we are at 80%. To ensure it was not our systems we attempted to download another image onto another computer from a different IP location - Both locations have GB bandwidth. Our top download speed has been 126KB - Just over 2x dialup. We have contacted Acronis countless times but they have no clue. We spoke to management teams to have them start a local Disk backup to have it shipped to us - unfortunately they don't work on weekends so we never got our drive as they promised and the weekend support team is incapable of reaching anyone from management or the NOC team to provide a status update.
At this point we have no expectation that we will get any type of effective notification until Monday - a full 8 days since this started.
DO NOT USE ACRONIS - it may backup your data, but god forbid you actually need it back. I will update this review with more as it comes. I also recorded our conversation with Acronis and will post it just so you the readers can see for your self how pathetic their support is.
I have been providing IT services for over 15 years - and will NEVER use Acronis again.
Review by MAScall Bedeker1 year ago
After purchasing their service, what it was supposed to accomplished, didn't! So we called their 800 number. An agent asked that we let him do a remote session to fix the problem, and sadly we agreed to it. After about one hour of him trying to help us, we suddenly realized that things were getting worse instead of better. We lost access to our information. After another hour of him trying to fix what he admitted went wrong because of what he had done, he finally said that he could not fix it unless we downloaded our software again. At this point our frustration was past the point of letting this guy continue; already costing the company man hours and surely more to have the Surface Pro repaired. We took it to Best Buy and the software needed to be reinstalled, but unfortunately we lost everything, even QuickBooks. The cost to the company by was hundreds of dollars. While Acronis admitted their mistake and apologized, they only offered a 3 month extension of our 1 year subscription......which would amount to $10???
I'm sure this company has probably provided their service for others with success, but I strongly suggest using other options, or at the very least DO NOT DO A REMOTE SESSION WITH THIS COMPANY!!!
Review by Kadetris2 years ago
I have learned a hard way what is behind Acronis "standard 30 days before the new version policy.."
It means that once your 1 year "support program" expires, you have no chance to get Acronis bugged software fixed. I requested a fix for a known bug described in https://kb.acronis.com/content/58827.
The answer was :
"As per the records I see your support program for Acronis True Image 2017 by Acronis has expired. It is quite unfortunate for me to inform you that we will not be able to provide you support unless you purchase PPI (Pay Per Incident)"...
Review by Shippgtd Zacapa6 years ago
On 1/18/2017 we bought an upgrade to Acronis True Image 2017 New Generation for 3 computers. The uggrade price was an amazingly low $19.99, including 1TB of cloud storage. But, as of this 4/28/2017 Acronis has made no effort to correct such a simple bug as failure of Media Builder to respond. Acronis replies to email questions have all been non-responsive boiler-plate. For now we stick with Acronis True Image 2015. It works with XP through W10. We have been using Acronis True Image 2015 v220.127.116.1113 with XP and W7 since it became available. The basic features we have used on this build have worked reliably. We have not comprehensively tested all features.
Review by Agud8 years ago
Expect horrible customer support from Acronis. They now have on 30 days of free support and a 30 day refund period. It takes them weeks to solve problems (if ever). So don't expect your support issue to be solved by the time you have to ask for a refund.
Review by Mrscheeseball Almusaireae8 years ago
The local backup component is solid and useful.
The online components are very, very unreliable. Had a tech dealing with it for a month (literally, a full calendar month) before they gave up and claimed it to be "working as intended" when they managed to get a partial backup uploaded which went inaccessible the next day.
Review by Xtrail Euington8 years ago
Greate customer support.
Review by Srinivaas9 years ago
Excellent site, good company! Great software!!
Review by Ulybug9 years ago
Great software, helps keep my pc safe in its bubble.
Review by Rebekk10 years ago
Good, safe, well-known site with great software.
Review by Kanes Fosselmann10 years ago
Good, if not best disk image software, but looking forward how COMODO TIME MACHINE comes on in the future.....?!
Review by Myschika Paronian10 years ago
Don't have the best customer support, BUT, it has some of the best software i have ever used!
...but only if you know how to use it... :)
Review by HMcCartney10 years ago
Support issues, took them a week to get back to me
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