Shortly after submitting an online order for headphones, a CSR for AC Gears called me to say that the headphones were backordered, and if I didn't want to wait for them to come in, they would substitute other more expensive headphones, at no additional cost. I happily took them up on the offer, and couldn't be more pleased. I look forward to doing business with AC Gears again, and will recommend them to others, when given the opportunity. Outstanding customer service!
Review by Anomomous2 years ago
Today I received my headphone Beyerdynamic T51i and I tried to play the same music, everything was perfect so far, it was clean and no noise.Two weeks ago I bought from Amazon, one side it had noise when I listened to the Piano and symphony, at the first I thought perhaps it was a new headphone and needed sometime to burn it. But one week later the problem still was there.that was why I returned it back. Also the headphone from Amazon was no difference from my iPhone original earphone and the bass was quite normal, but this one from AC Gears was different.Finally I get the good quality T51i, I am so happy.
Review by Depo3 years ago
I have been waiting 2 weeks since I paid the *EXTRA* 9.99 shipping fee to get my product sooner. I was phoned once for notifying my product was going to lag which is a week before I posted this comment. It is unacceptable and unfair that I be charged for fast shipping when I have this recieved slow service. I am truly unsatisfied with my service!
Review by Georgiaestelle Nonw3 years ago
Great service I ordered a sp 1200 8gb flash drive and received a 16 gb instead and shipping was super fast!!
Review by Viksingh3 years ago
1) They never sent an email confirmation that I had even made a purchase, which meant no receipt, no order number, no anything. Did it go through? Did I buy it? It showed up on my bank statement as "online purchase." No store name. No number. So I began to wonder if I had been scammed. Since I bought it through a 3rd party site, I had to play detective and sleuth my way through google to even find the name of the store. (Pro tip: You can set up automatic email confirmations when you make an online purchase. For a tech store, this should be a no-brainer.)
2) I paid extra for the 2-5 day shipping. It's a week and a half later and I still have no package. On the phone, they said "probably by the end of the week." Glad I paid extra or who knows when it would arrive?
3) I have no idea the quality, since I haven't received it yet. My expectations are low.
Review by Naollin3 years ago
Will use them again.
Review by Valvilori3 years ago
They replied to most of my emails , some they didn't but overall very good, I got my item in time to finish my project and kohn was very nice and speed up my order, definitely recommend to anyone who's a hobbyist, lots of cool stuff on that site. Sometimes the shipping can take a little long though but just wait it out..
Review by Zhenhai3 years ago
...if anything I've ordered ever arrives I'll submit a full review.
Review by Arlanda Kenneally3 years ago
My item was being held by customs, which delayed the shipment until a few days after Christmas. Customer service reached out promptly regarding the issue, but I wish they wouldn't have just assumed that I wanted to cancel the order. All in all decent ordering experience.
Review by Stagecoach3 years ago
Untimely shipping with no updates on reason for delay. Package missed a birthday and then even Christmas.
Review by Sassen3 years ago
Good communication. Easy to order. Packed well for shipping.
Review by Bafford Kolaczynska3 years ago
excellent and very responsive customer supports.
Review by Kwashbrook Seelam3 years ago
Loved the product, hated the delay in post-purchase communication and shipping.
Review by Shinoj3 years ago
The price of the product was the best I could find online. The took about 5 days to process my order, which is slightly slow, the price kinda made up for it.
Haven't received the product yet, so cannot add more info to my review.
Review by Yachats Mirsch3 years ago
I ordered a clock and returned it to the store because I thought it was not working properly. The staff tested it for me and showed me it was actually working properly. They were extremely helpful and very cheerful,patient and pleasant. I really love the clock-the Lemnos wall clock-very unusual but functional.Great and unusual products,Great service!
Review by JungleMedic3 years ago
Very good and efficient services
Review by Havernell Vervoordt3 years ago
So... this is actually a funny review, to give 4 stars (and I considered giving 5), as my whole experience with AC Gears extended over a 4 month period and ended up with a product return.
And yet!!! The service I received from them, and Gian (Giancarlo) in particular, leads me still to give a high rating.
Here's what happened: I ordered a 3Doodler 2.0 pen on the internet for my daughter's birthday present. Great price, better than other places. Got it -- but worked for a very short time and then bye-bye. Contacted them, got their return policy, sent it back (my expense), they sent a new one. Second one didn't work. What?!? Daughter getting a bit teary, me getting a bit frustrated. BUT Gian was super understanding, showed personal knowledge of the product, and then sent me a return label for a "third-time's-the-charm?" attempt. Sent us a new one, and you-can't-make-this-stuff-up it was defective too. All this over a long period of time with many emails, we're like becoming best friends. Daughter has soured on the 3Doodler and is ready to get something like a Chromebook instead ... so I ask Gian if I can just get a refund. He says yes ... they ship it back again at their expense, and refund me. (I did have to prompt him a couple times--their customer service is personal but a tad quirky.)
So ... thus my high review for a somewhat trying experience. I don't think the 3Doodler issues were theirs. Either coincidence, or a poor product, or our misuse (although we followed the (very simple) directions exactly). Anyway, the ordeal is over and I do know that if something doesn't go right with an AC Gears product, they'll work with you until it's better.
Review by Luapcih3 years ago
Company had distribution issues due to major windfall created by WSJ article. That said, the Company reacted well to situation. I'll be back for future business.
Review by Maheshbabu3 years ago
Had a few issues getting my item shipped but Gian @ AC Gears resolved it quickly and even compensated me for the extra wait time. I'm very satisfied and would recommend AC Gears as the low cost high end electronics supplier. Good job people!
Review by Sargento3 years ago
Worked hard to get a birthday gift to me on time.
Review by Marialejandra Scarpellino3 years ago
It was not what I expected but it was new to me the doodle was small not the one seen in the video and then to change colors you have to wait to the one finishes to change color but I finally got to doodle thank you, Mrs. Eving Rivera
Review by Maayan Trella3 years ago
I placed an order with AC Gears in early December. I know that the order was received because a hold was put on my PayPal account in the name of the vendor and for the sale amount, however, I never heard from AC Gears. After 6 days I called them but you can't actually speak to anyone, you have to leave a message and have them call you back. Their preferred method of communication (according to their website) is email so I sent an email - still no response. I'm rating this experience "Bad" because I'm comparing AC Gears to several other online vendors where I have placed orders n the meantime & received the goods already.
Review by Jtaps Drowley3 years ago
I've revised my review in light of the really great customer service that Gian provided to me throughout the course of my order. I had a hiccup with shipping time and an incomplete order, but Gian reached out to rectify it and went above and beyond to help get things sorted out.
In light of the customer service I received, I'd in all likelihood order from AC Gears again (they got cool stuff!)
Review by Shafqathussain3 years ago
I bought the epic medical I'd I have apple products and could not load information. I had to use my daughters pc to load information. Very frustrating.algears was good service and epic is comfortable to wear.really needs to be compatible to apple
Review by Rinho Derrow4 years ago
Goods came on time and the quality's outstanding....