Die Qualität der Brille ist einfach so schlecht. Sehr schönes Designs, die leider sehr schnell kaputt gehen und Kratzer bekommen! Etwas mehr als 1 Monat alt sind die Brille und sehen sie als ob sie 8 Jahre alt wären. Ich trage seit Jahre Brillen. Ich bin sehr sorgfältig mit meiner Brille und bisher hatte ich keine Brille mit so einer schlechten Qualität. Der Sonnenbrillenaufsatz ist eine super Idee, aber das Kratz leider die Glässer. Die Rahmen fallen aus einander und ich war schon so oft im Laden, mir ist jetzt peinlich wieder hingehen zu müssen! Online-Beratung ist zwar nett aber nutzlos, da sie entweder dich zu einem Shop schicken oder dich ohne Brille für 1-2 Wochen lassen.
The quality of the glasses is really BAD! The designs are awesome though, but sadly the glasses break so fast and get scratched very easily. I got my glasses like one month ago and they look already as if they would be 8 years old! And I have been wearing glasses for a while already! Always treating them carefully and they never broke. The Sunglasses idea is awesome but sadly it left a big scratch through my glasses. And the frame is falling apart already... I have no face to go to the shop, since I have been there so often! Online Service is ok, people are nice, but useless whe it comes for help. Either they send you to a shop or let you 1-2 Weeks without glasses.
Review by Datin3 months ago
Checked these guys out after an ad popped up on Instagram and everything seemed fantastic. Great frames, lenses included and shipped for £98. I can safely say I won't be ordering anything from them again (or anything online where prescription glasses are concerned).
The left lens on my prescription is BALANCED and there wasn't an option for this when filling out my prescription online. I sent a copy of my prescription to customer services and was advised that 0.00 values would equate to a BAL left lens. I even double checked this with the customer service representative before submitting and was advised this was the way to go. Of course when the glasses arrived the left lens wasn't balanced they had just not placed a prescription in it all together. Quite baffling but I emailed back to say the glasses weren't right and they were initially helpful. The had the glasses in their Bristol store, to save time on shipping etc, and would send them out with the right lenses ASAP.
A second pair arrived and I have not the faintest idea what the optometrist was up to with the creation of these second lenses. They were balanced lenses but the prescription was completely wrong. I even had the first pair, which had the correct right lens in, and held them up together to test the lenses. Entirely different strengths. I, again, got in touch with the company to say the second pair that arrived were completely wrong. What was inferred, basically, was that they had my prescription, they were right and it must be a problem with my prescription. Despite me telling the gentlemen that it couldn't be a problem with prescription because the first pair, with the correct right lens, were perfect apart from the BAL issue he would not listen. I thought this was even more confusing having had both frames in my hand and the gentlemen, assumedly, sitting in an office without inspecting the frames telling me I was categorically wrong. The tone of the email was not awfully apologetic despite mucking up my order twice and spending over a week back and forth on email trying to rectify the situation. Wouldn't waste your time personally. I'm not sure if these guys are a new company but they don't seem to have an awful lot of knowledge in their chosen field.
Review by Tarolyn5 months ago
Waited FAR longer than promised for frames to be ready. Then when I went to pick them up they were closed! What company would close a store MID-WEEK in the centre of London?? Its asinine. I regret ever setting foot in one of their shops.
Review by Fortnite5 months ago
I initially didn’t have a problem with Ace and Tate - excellently priced glasses and a great selection of frames. As someone who has worn glasses since childhood, this is a rarity.
But I have had huge issues with the durability and quality of the lenses. They are phenomenally scratch-prone and will scratch even if anything other than your finger touches them. What’s more, the scratches then cause the anti reflection coating to the peel off.
I had to fight to have my lenses replaced for free, less than a year after I purchased them. After they had been replaced, I though I had been sent the wrong glasses as the ‘optician’ Had placed the wrong lenses in my glasses.
Less than a week after replacing my lenses, they are scratched again and the shop assistant had told me to wait until the coating comes off in a few weeks to claim for a manufacturers fault.
Review by Gais Amarillas5 months ago
The shop looks stylish but the customer service is very poor, and they really don't mind. Went to other shop and had a professional lady guiding me, the price was reasonable and the quality of the product outstanding, compared with Ace & Tate. Without any previos appointment, I got my new pair of glasses in 30 minutes.
Review by Ayaya6 months ago
My son bought a pair of metal framed glasses from their Manchester store. He wears glasses all the time, so they're either on his face or on his bedside table. Anyway within 4 months they broke, he simply pushed them up his nose and the arm came away where it attaches to the lens frame. The company didn't want to know. Won't ever buy glasses from them again.
Review by Mutlu Banicioiu6 months ago
All fine until a problem comes up with the design of the glasses. Within 30 days and you can refund. Outside of 30 days, even if it is from a design error and they will use every trick in the book to get out of refunding you. Sarcastic responses, excuses, silence, delays. Utterly useless and disappointing customer service. Avoid.
Review by Kesare Allrich6 months ago
I bought 2 pairs of sunglasses in the Amsterdam branch for 200 euros. They refused to provide a receipt and a tax free form for the customs and told me that the receipt they emailed me is enough. Of course it wasn't enough and i could not get the 19% tax refund, almost 40 euros!
I sent an email to their customer service but they accused me that I emailed them in the weekend. I bought it on Thursday so what could I do...
Review by LebenCph6 months ago
It's hard to believe that the poor reviews are for the same company!
I bought a pair of varifocal glasses directly from the Bristol, UK. branch. The eye exam was excellent and Shane (the optometrist) couldn't have been more careful or professional.
The glasses arrived after 10 days and the adjustment was handled by competent, friendly sales staff. Unfortunately there was a lens centering problem but this was dealt with quickly, without fuss, and the replacement glasses are perfect.
The Bristol branch of A&T feels more like an independent, not an international company and I've had no problem recommending them to my family members.
Review by Cirze8 months ago
Absolutely fabulous service at Ace & Tate Den Haag! The employee went all out to find me a pair of my dream sunglasses which were already sold out. Been served by a few different people at the shop and have only had absolutely great experiences!
Review by Nazry Bruzual11 months ago
Waiting for my glasses from covent garden store optician was great staff rude and useless. Glasses overdue no-one answers the phone when you call and when they do there really unhelpful, lovely looking glasses but rubbish staff.
Review by Mumtofourboys Nadelkov1 year ago
#ace&tate -worst client experience.
Eindhoven and then Amsterdam offices have lost my pair of glasses twice while redoing the prescription. Plus got my eye test wrong***.
Spend since July 3rd dealing with this situation, nobody calls you back, nobody follows your case to the end. Leaving me without any compensation for inconvinience, street and lost time.
Would strongly advise look for another optic salon. Ace&Tate might have nice looking designs, but their customer service is absolutely horrible. Save your time and nervous, and get your glasses elsewhere
Ace & Tate is rated 2.0 based on
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