ACE-FX Reviews

Always use Ace FX for my currency; rates are always the best and the guys are always helpful and friendly.

Quick, easy and very convenient collection. Was so helpful to be able to click and collect when other places were not able to deliver. Thank you!

Booked the exchange online and the currency was ready for me to collect that same evening on the way home from work. Was quick and simple.

Best rate for Australian dollars I could find. Small delay as I ordered at the weekend but still with me in 3 days
I had a call from a nice fellow, to clarify my address. Didn't manage to get through to him when I called but I was not very persistent.

ACE-FX provided me with an excellent fast and competitive service for selling currency.

Always a great experience at ACE-FX, excellent click and collect service and a very friendly and helpful team at their London Bridge shop. Exchange rates are always very competitive.

Very competitive rates, instant, same or next day availability depending on currency.

Great service. Best rates in the market for USD transactions

Easy to order and collect. Always use ACE-FX for my currency

I have used ACE-FX for 10 years and never use anyone else. Their rates are always competitive and the service first rate. I recommend ACE-fx wholeheartedly.

Great professional service

I sold currency (USD) with Ace-FX.

I sent them off, signed for delivery.

I emailed several times enquiring when the funds would be received after the "1-3 days" cut-off had expired.

The continually emailed back stating that funds were sent and it was simply a delay.

After over a week since they were supposed to have sent my payment and after continual chasing I got a Faster Payment receipt by email and my funds appeared by Faster Payments. They had never sent them when they claimed they originally did! They admitted they sent the funds that day (over a week late), rather than when they originally said they had due to an "internet outage" (despite being able to respond before-hand telling me they had sent it, which was clearly a lie!).

They promised to make good on the difference in price between the day they actually exchanged. They did not.

I made a formal complaint by email, they immediately rang back telling me they would "make good" on their mistake and send something by next-day delivery to make up for it. Nothing ever arrived.

I found them completely incompetent and they continually lied to me and ignored my formal complaint.

I was impressed with the good Euro to Pound rate I received. Bradley was helpful and professional and went the extra mile to help.
Will be recommending ACE-FX to my family & friends.
Mr Malik

another easy currency delivery - on time and efficient! thanks :)

Very good service and very professional. The rates are far superior compared to the main banks. I have been using them for years and will continue to use them.

Great rates, fantastic service. Used their new delivery service in Canary Wharf. Came to my office and dropped in the currency. They were brilliant, speedy and so friendly. Won't use anyone else now!! Thanks ACE-FX!!

Always well looked after with exchange rates and advice
Staff always helpful and friendly
Wouldn’t use anyone else

Excellent service and great rates too! Always use this company for my fx needs.

Excellent service every time!

So professional and the best rates given. Kudos

I sent my currency through postal buyback service. The money as in my account in 3 days, as stated. Excellent all round service. Will definitely use again.

Ordered online collected currency same day! Brilliant service! Staff very helpful! Will use again! Thanks

Excellent service and rates as always! Don't use anyone else

Every time I try to go to the Canary Wharf branch at Cabot Square there’s no employee inside, despite the shop being open. I tried every Saturday a few times already

Changed dollars for my holiday asked for mixture of notes
The staff gave me a great selection of notes and at a great rate
Quick and easy use the click and collect option
Will use again