We collate all the best reviews from around the Internet so you can view them in one place
Review by Customer3 years ago
Simple and professionally delivered service. Will certainly recommend
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Review by Regular traveller3 years ago
I have now used this company five times this year and never been let down, very efficient and excellent exchange rate.
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Review by Kristian Hayes3 years ago
Great service - quick, simple and no fuss!!
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Review by paul ashley3 years ago
So easy to deal with
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Review by Jay Morrish3 years ago
Easy to order online. And always very simple to pick up in store
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Review by LESLIE3 years ago
Great service best rates easy orddring
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Review by Stephen Brown3 years ago
These are my people of choice for getting holiday cash. Competitive rates and in using them for over 3 years now they have never failed to deliver when they said they would.
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Review by Manni K3 years ago
Tried and always trusted
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Review by Sheela Patel3 years ago
I received a competitive rate so definitely happy with that. The branch itself in Canary Wharf could do with customer service training. The person who served me couldn't have been more disinterested in my custom but was more interested in his colleague who was eating her lunch behind the counter
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Review by Tony Andrews3 years ago
I had a change of cruise destinations but had already ordered my currency - spoke to the team and resolved for me customer service first class
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Review by Christopher Sinclair3 years ago
Found this service to be spot on - their rate was good, delivery was exactly when they said it would be, a good mix of denominations amongst the currency
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Review by Karl Smith4 years ago
Really good rate for spend of £300, free post would have been a bonus, but still the best deal
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Review by Gavin Johnson4 years ago
Im a massive fan of ace fx, always a pleasure to deal with and tend to offer the greatest value, I was in the London Bridge office once and a member of staff told a customer she couldn't match a price and told him he was better off going back to the other shop! Not many places would do that I recommend acefx with no hesitation
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Review by Rob4 years ago
I have used ACE-FX many times and have found them to always offer a competitive exchange rate and be simple to deal with.
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Review by Gary4 years ago
Used ace fx several times and their delivery service. Fantastic rates and fabulous customer service.
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Review by Jane Phillips4 years ago
Ace fx keep reporting my genuine review (and many others as you will see here) so it can't be seen. If only they were so good at sticking to their exchange deals ??? My review has just been blocked for the 4th time (I will keep re-doing it ace-fx - it is so wrong that you are allowed to treat us this way and then sensor our reviews!)
More information (as asked for - ace-fx's reason for blocking again!) The service received was terrible. They cancelled my order but took my money, and I had no contact from the company. No customer services at all. I lost 115 euros - having to re-order days after the eu decision. Ace fx took away my chance to buy elsewhere. Said they would compensate but have not. I would never deal with the company again. Very unprofessional.
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Review by Peter Turner4 years ago
Ordered £1000's worth of US dollars on the eve of the EU Referendum for secure delivery on Sat morning. Order was processed successfully and money taken from my account the next working day (Friday) . Received an email at 5pm on Friday eve indicating that the order was not processed as their website had crashed, Strange how their website had crashed (front-end system) but their order processing system (backend system) successfully took the money out of my account.
I contacted their customer service dept via their website, received no acknowledgement email. Even the most basic websites send an automated email to your email account when you use a contact page as proof of correspondence.
My money has been refunded today, leaving me with very little time to get travel money before my holiday.
I intend to report this poor service to the Financial Ombudsman.
Would never use this company again.
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Review by Margaret4 years ago
Easy to understand, ordered and delivered on date stated. Text message received prior to delivery stating approximate delivery time. Excellent service.
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Review by Sandhya4 years ago
Trust worthy and delivered on time with best rate in the market
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Review by GlenMarriott4 years ago
I went on to Money saving expert's site and found that ACE-FX was offering the best deal for buying Euros. I clicked on 'buy now' and found their site to be easy to use. They delivered the exact amount on the date promised, with no fuss. Superb!
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Review by Allan5 years ago
Better than your bank!
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Review by David5 years ago
Small amount of currency delivered on time and as promised
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Review by ANETA5 years ago
Best rates, quick and friendly sevice.
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Review by Anna5 years ago
I placed my order on line and then rang in the morning to order more money, this was no problem. The money was there at the allotted time - no hassle, no pain just a good service. Thank you
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Review by Alan Marston5 years ago
I have used this company twice now and found that they offer a very reactive exchange rate that is usually very competitive with similar services. Their dispatch of currency is very prompt but delivery is dependent on The Post Office to get it right
