Academy met the needs for our office and transportation the day of the event went well. However, the customer service prior to the event left something to be desired. The process to request a quote, order the bus and then confirm the details prior to the event was not seamless. The staff was also very short in their emails, as if communicating with our office was an inconvenience.
Review by Morenox2 weeks ago
Clean and modern bus. Ramón, our driver, was very friendly and helpful. He arrived at our hotel early enough for us to depart perfectly in time. Thank you.
Review by Tasavori Padruth2 weeks ago
Our teams have been very happy with the service they have received in the various venues. Kevin Macconnell has provided great customer service, accessibility, and quick responses to our needs. We look forward to a continued relationship in the future with our various sports' teams.
Review by Kasate3 weeks ago
From the time our coach rolled up and Lawrence Vincent stepped off the coach I knew this was going to be a good trip. Lawrence is very professional, personable, and is a safe driver. He was on time every time we needed his services. We look forward to future trips, short or long and will definitely request him to be our driver.
Thank you Lawrence!!!
Review by Siriphan3 weeks ago
Service was excellent. Driver was perfectly on time even considering I had to change the schedule at the last minute.
Review by Donnalise3 weeks ago
Bus was on time and the driver was very kind and cautious.
Review by Jephte StJames3 weeks ago
Ms. Ester was a great driver and the bus was wonderful. We loved that it had wi-fi and plugs for our cell phones. Ester was so friendly and helpful. This is our 3rd time using Academy for our tours and as always they did not disappoint us. Looking forward to working with them next year!
Review by StephenKelley1 month ago
Excellent drivers! No waiting time. The buses were cleaned and comfortable! Good choice quality/price. For sure, we will do business with you in the future again.
Review by Suzannet1 month ago
Dont bother trying to price match anything i have been there every time on fire arms sells have spent thousands on fire arms and academy seems to come up with a excuse every time!!! They cant complete with adventure ourdoors just go there and dont waste your time at academy
Review by Courcey1 month ago
Professional and yet personable! Our driver was very professional and friendly and catered to our needs. I would highly recommend Academy Charter Bus Company to anyone who needs to transport customers from point A to point B!
Review by LexLu1 month ago
The bus coming back and had a weird beeping noise which was pretty distracting. Otherwise, the service was pretty stellar.
Review by Sheterrica1 month ago
Everything with our bus was perfect. Bus was on time for pickup and we arrived safely and on-time. The best part was our outstanding driver Mike!
Review by Feltham1 month ago
John and Pat were spectacular on our most recent trip around Florida. They were always on time and were a joy to escort our kids. Thank you to the both of them and Academy Buses.
Review by MFit1 month ago
Condition of bus was excellent and driver was very courteous. Will book with Academy always.
Review by Depial1 month ago
Our driver (Jasmine) was very professional. The drive was smooth, the bus very clean and comfortable.
Review by Feijts1 month ago
Trip went smooth. Our driver was excellent!
Review by Dannise1 month ago
Joe Guido was prompt and personable and drived us safely to and from our destination!
Review by Hubbert1 month ago
Good driver, AC on the bus was inconsistent
Review by Chamruong Nakoolak1 month ago
Louis was phenominal and the trip was great. we were surprised to have a large bus when we only need a small bus and there was not hand sanitizer in the bathroom for the "older" passengers
Review by Ss1 month ago
Buses were dirty. We found trash and the seats were not vacuumed and dirty!
Review by Alinna1 month ago
Professional bus driver, clean bus, bus arrived on time. Unfortunately no wi-fi on the bus.
Review by Chardinee Cheape1 month ago
Excellent, very responsive support from Sales Manager - Dena Ennis, pleasure to deal with. Bus provided was in excellent condition. Driver was prompt, courteous, and accommodated schedule.
Our group has used Academy twice in the last month and both trips went perfectly, couldn't have asked for anything better.
Would highly recommend using their services.
Review by Micheila Kahanov1 month ago
Driver was awesome and very professional.
Review by Highlow Illiyas1 month ago
The program was very pleased. The buses arrived on time and the drivers were very friendly and considerate. The buses were cleaned and gave the students a safe and pleasant ride. We will continue to use Academy for future trips.
Review by Gaiai1 month ago
We had Kerman as our driver. He was friendly and great with the students. We chatted there and on the way home. He was safe, wide awake (Thank God- that wasn't the case with Hunt Valley) We will be requesting him from here on out :)
On the way home some jerk cut off Kerman and flipped him off. I was in first seat so I saw the whole event. Later he received word that the jerky guy had called Academy and reported Kerman. It was ridiculous.
Just know that you have a great driver on your hands ;) Have a good day!