Acacia Energy Reviews

The customer service guy name Joseph for Acacia Energy.Did a magnificent job with answering all my questions and setting of my account.If I could I would give him 10 stars.For helping my son Anthony Williams.

This company is very misleading it says that you get free nights you don't get free nights!!! you still have to pay the company that supplies electricity to everyone in Houston Texas charges a fee $0.10 a kilowatt Acacia says they give free nights stats BS very misleading I have reported this to the BBB and I'm reporting it to everyone else I can think of people don't know what this company or any prepaid it's a scam it's a rip-off people is not as far as please please read the reviews you can tell who the fake reviews are this is not a fake review

Fast service electric was on within a hour. Excellent. Acct # 176551 Tonia w

One of the absolute worst pre paid companies, it seems like false advertisement online it says one thing and once you get the service it’s horrible charging me kwh that I didn’t even use because I’m at work all day use my lights mostly at night! Would never refer anyone....

I had an awesome easy experience the sale rep was so kind and helpful.

Quick and easy to enroll

Great customer service

Great service. Customer service listens to you and that matters when you need it!

Awesome experience and easy to start service. Definitely recommend Acacia Energy especially for apartment living. Hassle free company
Acct# 176634

I have been very happy with my Acacia plan it's quick convenient and affordable.

So far so good, and convenient! Thanks Luis.... 176589

I love this company , they have GREAT customer service . I’m excited for my new journey with you guys and Luke is a blessing .

The service was fast, easy and very reliable. Thank you Acacia Energy for all that you do for your new customers.

Fast an easy service let's see how it goes* Jack did a great job with my set up awesome customer service

Horrible company I don't recommend this company no no no no

HORRIBLE WOULD NEVER RECOMMEND THIS COMPANY. EVERYTIME I TURN AROUND THEY THREATENING TO CUT POWER! THEY MAKE UP RULES DAY BY DAY . THEY HAVE NOT SENT OUT ANYTHING SHOWIN MY USAGE AND PAYMENTS THRU THE MAIL !! I HAVE A 502 SQUARE FT APT BUT IM PAYING OVER 200.00!! A MONTH!!!! THATS OUTRAGEOUS!!IVE ASKED NUMEROUS TIMES VIA TEXT AND PHONE.THE APP IS EVEN MORE CONFUSING! I HAVE NEVER BEEN DISCONNECTED SO MUCH IN MY LIFE! They SENT A TEXT SAYING MY POWER WAS OFF AND THEY WERE CHARGING ME A RECONNECT FEE WHEN I TEXTED BACK AND TOLD THEM THAT MY ELECTRIC WAS NOT CUT OFF SO DO NOT CHARGE ME A RECONNECTION FEE THEY CUT MY POWER OFF AT THAT MOMENT !!!THEN I TEXT THEM BACK AND SAID WHY DID YOU CUT MY ELECTRIC OFF IT !!!? THEN THEY CUT IT BACK ON AT THAT MOMENT!! JUST TO CHARGE ME A RECONNECTION FEE!!!THEY WILL DISCONNECT YOU IF YOU ARE A PENNY SHORT! I WOULDNT WISH MY ENEMY TO DO BUSINESS WITH THIS COMPANY ! THEY ARE A PAIN IN THE !!!

We just had moved to texas from Illinois and didn't have much withstanding credit here in texas so we found a company that would help us out. Let me tell you what in the beginning we thought this was the most awesome company and they were very helpful. That lasted 2 fricken months. We got disconnected almost every other day. They cover their butts and say that they are 2 days behind so that's why the balance is constantly being lower and lower. They even changed my plan from 1 penny threshold to ten bucks and a 20 dollar re connect fee without warning. I had a 40 charge for the weekend and I put 100 bucks down after speaking with a customer service rep and OUT OF THEIR OWN MOUTH based on my usage 100 would of given my 7 days and that was a Friday it's now Monday and I'm being told I have 5 bucks left no full usage left. There is absolutely no way I used 70 bucks over the weekend.
THIS company is a joke. Also I have made a few reports to the BBB BECAUSE they have literally had me on the phone waiting to speak to anyone for 47 minutes 3 different times in a week. Horrible company.

great company and great customer service!
amazing prize for the service too and free nights!!
Raul cisneros account #148401

It started out good with low rates a day. But then started to notice that each day it was going up by a couple of cents even if no one was at home. My rate went from $5 a day to now $11 a day and just keeps going up.

Your guys are horrible, I made a payment of 10 and had my account 82 cents above the threshold but you turned it off anyway and charged me 20 bucks out of my 50 dollar payment. It’s a special place in hell for companies and clowns like this. Thanks for pushing me over the edge. Killing myself.

I like that you have free energy after 9pm till 5:59am

Great Company, Highly appreciable Customer Service, Thanks guys!!!

Hello everyone I also read what people post about some things and to be very honest I am very happy with acacia energy. I always have power no outages when ever I need something the customer service is outstanding and always trying to make sure I have all the info I need I received a notice to to terminate service for late payment I knew I had paid my bill but the gentleman was very nice and respectful his name is Ambrosio he explained everything and on the letter it read please disregard if payment has been made. But all I read was termination of service. I have been a satisfied customer of Acadia for several years and I could have switched several times but I like the way I am treated and the kindness they always show me. Thank You Acacia Energy count me as a proud customer.

164530 diana is a good representive... Like the service... But i do put money on almost daily but thats by choice because im struggling but they helped me keep them on when i had no money. Amanda

I LOVE Acacia Energy and would recommend that ANYONE sign up! Its easy! They have wonderful LIVE customer service that respects and understands their customers. If you aren't with acacia, you're crazy!
Brandy Tran
Account #65992