We collate all the best reviews from around the Internet so you can view them in one place
Review by rena6 months ago
These people lie continually about charges ..crappy
customer service that dont listen when you speak ...ya can pay bill and be squared up but they will still disconnect for that token 10 minutes to be able to collect 30 dollar reconnect fee.if I could give - 5 stars I would...worst prepaid service out there
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Review by joyce baumann8 months ago
Do not fall for their Free Nights Promo. Make sure to read the small details if you don't want to get your account charged by $60. Will never do business again with this company.
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Review by JOHN COOK1 year ago
This company is very misleading it says that you get free nights you don't get free nights!!! you still have to pay the company that supplies electricity to everyone in Houston Texas charges a fee $0.10 a kilowatt Acacia says they give free nights stats BS very misleading I have reported this to the BBB and I'm reporting it to everyone else I can think of people don't know what this company or any prepaid it's a scam it's a rip-off people is not as far as please please read the reviews you can tell who the fake reviews are this is not a fake review
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Review by Shelby Horton2 years ago
I have been very happy with my Acacia plan it's quick convenient and affordable.
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Review by Lexie Small2 years ago
I had an awesome easy experience the sale rep was so kind and helpful.
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Review by Edith Abron2 years ago
Quick and easy to enroll
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Review by Tonia Wallace2 years ago
Fast service electric was on within a hour. Excellent. Acct # 176551 Tonia w
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Review by Crod2 years ago
Great customer service
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Review by Alicia Gutierrez2 years ago
Fast an easy service let's see how it goes* Jack did a great job with my set up awesome customer service
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Review by Siin Filth2 years ago
It started out good with low rates a day. But then started to notice that each day it was going up by a couple of cents even if no one was at home. My rate went from $5 a day to now $11 a day and just keeps going up.
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Review by Clarissa Amarikwa2 years ago
Horrible company I don't recommend this company no no no no
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Review by Cara2 years ago
HORRIBLE WOULD NEVER RECOMMEND THIS COMPANY. EVERYTIME I TURN AROUND THEY THREATENING TO CUT POWER! THEY MAKE UP RULES DAY BY DAY . THEY HAVE NOT SENT OUT ANYTHING SHOWIN MY USAGE AND PAYMENTS THRU THE MAIL !! I HAVE A 502 SQUARE FT APT BUT IM PAYING OVER 200.00!! A MONTH!!!! THATS OUTRAGEOUS!!IVE ASKED NUMEROUS TIMES VIA TEXT AND PHONE.THE APP IS EVEN MORE CONFUSING! I HAVE NEVER BEEN DISCONNECTED SO MUCH IN MY LIFE! They SENT A TEXT SAYING MY POWER WAS OFF AND THEY WERE CHARGING ME A RECONNECT FEE WHEN I TEXTED BACK AND TOLD THEM THAT MY ELECTRIC WAS NOT CUT OFF SO DO NOT CHARGE ME A RECONNECTION FEE THEY CUT MY POWER OFF AT THAT MOMENT !!!THEN I TEXT THEM BACK AND SAID WHY DID YOU CUT MY ELECTRIC OFF IT !!!? THEN THEY CUT IT BACK ON AT THAT MOMENT!! JUST TO CHARGE ME A RECONNECTION FEE!!!THEY WILL DISCONNECT YOU IF YOU ARE A PENNY SHORT! I WOULDNT WISH MY ENEMY TO DO BUSINESS WITH THIS COMPANY ! THEY ARE A PAIN IN THE !!!
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Review by amanda biz2 years ago
164530 diana is a good representive... Like the service... But i do put money on almost daily but thats by choice because im struggling but they helped me keep them on when i had no money. Amanda
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Review by Lafreceia Robinson2 years ago
I thought this was a good light company but i have to put money on my lights everyday and I'm not seeing why!! The other prepaid lights aren't like this.. not a good light company
Acacia is the best light company I’ve had they give you credit to your account when your unable to pay your bill. I love it !!
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Review by Janice Clay2 years ago
I have had just the most pleasant experience since I got with acacia I can tell that I will be with this Energy company for a while and I have appreciated everything they have done for me and also would like to thank Jose for helping me out today
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Review by Stephanie Pena3 years ago
Excellent and fast
168523
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Review by bre Webster3 years ago
I HATE THIS COMPANY THEY ARE A SCAM THEY TRYING TO TELL ME I USED 60 BUCK IN 2 WEEKS I WOULD NOT GET ANYTHING THUR , YOU WELL BE ON THE PHONE WAITING FOR HOURS THAT FREE NIGHT THING IS A SCAM THEY ARE ALL SCAMER IM CHANGING MY COMANY NOWWW THEY SUCK BUT I HATE IT HATE IT HATE IT SCAMER
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Review by Melissa Cortinez3 years ago
I like that you have free energy after 9pm till 5:59am
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Review by Riffiale Sony'etta Henry3 years ago
We would like to thank Acacia Energy for their wonderful customer service and willingness to always be of help when we call. Thanks Acacia!
Acc# 167736
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Review by Florence Wilson3 years ago
I am very please with the costumer service I received this morning through chat. Very understanding and honest representative. I also give 5 star to Alex who help me start my service Monday Feb. 19, 2018. Thank you all keep up the good work.
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Review by EDWINA WILLIAMS3 years ago
I'm a single 60+ widow lady with Cancer & other health issues & Acacia came to my [email protected] my lowest hour. Thank you for your help and support.
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Review by Ariana Green3 years ago
Great customer service!!! Account# 139073
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Review by Tisha McDaniel3 years ago
Hello everyone I also read what people post about some things and to be very honest I am very happy with acacia energy. I always have power no outages when ever I need something the customer service is outstanding and always trying to make sure I have all the info I need I received a notice to to terminate service for late payment I knew I had paid my bill but the gentleman was very nice and respectful his name is Ambrosio he explained everything and on the letter it read please disregard if payment has been made. But all I read was termination of service. I have been a satisfied customer of Acadia for several years and I could have switched several times but I like the way I am treated and the kindness they always show me. Thank You Acacia Energy count me as a proud customer.
