My cleaner from Absolute Domestics is fantastic! She is reliable, thorough, trustworthy and super hardworking! Absolute Domestics is affordable and a brilliant company!
Review by Napsteur1 month ago
The cleaner we have is amazing. Does such a great job. Goes above and beyond what is expected.
Review by Roddey1 month ago
Terrible service - was told 1 business day out from a clean that there was no cleaner available. unreliable and will not be trying again.
Reply to AD comment below
It was actually requested on the afternoon of the 23rd. The issue I have is I rang the morning of the 25th as I hadnt heard anything. I was told that they would get on to the area representative urgently to confirm the time. I then received a text (not even a call) late that same afternoon to ask me to ring to be told that there was nothing available. If there was nothing available at least tell me when I call in the morning so I can arrange an alternative
And why is it me that has to follow up as a new client and someone that indicated that we would like to have regularly cleaning? Suggest you review your systems so others arent inconvenienced.
Review by SolutionTrader2 months ago
Rene is amazing I love her attention to detail and she always does that extra step to make the clean perfect. Thankyou Rene
Review by Aliecia2 months ago
Cleaner arranges to come over for a brief and meet. Within first 10 minutes in conversation she asks me how old am I, as it appears she has some need to tell me how old she is. Her age tended to be some sort of constant self righteous reference during the meet. I outlined my requirements, showed her around. She was quite open complaining about one of her existing clients during this and how she thought she may stop cleaning for that client now she had taken on my fortnightly job. Arranged the date to start, and she said she preferred to start around 1.00pm on that day. She was to text the day before the bank details so I could transfer the money which would then be in the account the day she worked. As I had not heard from her, around 4.00pm I texted her, in a short time she forwarded it to me and I actioned a transfer. On the day she was to start at around 12.50pm I received a call from the office to advise me that the cleaner felt as my place was too clean that she didn't think her cleaning would make it look cleaner. After trying to rationalise this statement, the office member said the cleaner would be in touch to return the key sometime over the weekend. I requested the key and payment be returned immediately, over the weekend sometime was not suitable. The office member advised the cleaner who then contacted me by text and said yes she could do that now. I advised I was not at home and gave the building address I was at and suggested we meet on the corner, she agreed to that. On arrival she texted me, I went to find her at the agreed location to meet and couldn't find her. I texted her and waited, no reply. I called her. She advised me she was down the street and I would have to come down to where she was parked. I said I have been waiting at the location we agreed upon. She responded shouting down the phone at me that she was illegally parked and she wasn't taking a fcuking ticket because of me, my response, not my problem. As she continued to scream into the phone, I hung up. My son then called to say as he arrived home from school at 3.30pm someone had been in the house because all the lights had been left on. Email at 4.45pm from Absolute Domestics advices a full refund and the key will be sent to me via registered post, a text from the cleaner at 4.50pm advises the key and remaining funds after the deduction of registered post will be sent to me. I had used Absolute Domestics when the company had first started for a number of years and never had a problem. Will take my business elsewhere after this episode.
Review by Dawan3 months ago
The registration process was very easy, our cleaner turns up each week on time and does a great job. It is reassuring to know the cleaners have been checked and trained. Highly recommended!
Review by Ecsl3 months ago
I thought the service was excellent. Very easy booking online but the standout for me was the standard of our cleaner Sarah. She never stopped working from the moment she arrived at our house. The standard of clean was excellent and she is a lovely person too.... what an asset to your business you have there! We would not hesitate using absolute domestics again and would recommend to anyone.
Sarah took a great deal of work off our hands and has made the move into our new house an absolute breeze. Thank you absolute domestics and Sarah 👍😃
Review by Refleks3 months ago
Have (attempted) to use Absolute Domestics for just about a year. Gone through 5 cleaners, each worse than the last. You will be disappointed.
Review by Furrymoggy3 months ago
The HQ support and service offering is really poor. Was misled on price - I went online and got a quote online for 5 hours cleaning, selected multi day and it calculated it out with the agency fee being applicable to the first 2 hours, which I think is reasonable. However, after the first week clean was done I was told that because I split the cleaning over 2 days the agency fee is calculated on 4 of the 5 hours. However, if I did it all in one lot, then I'd only pay the additional on 2 hours?!? So 5 hours cleaning on one day is $135 but on 2 days is $155? And yet what is the additional work required by the agency - it's not like the additional amount goes to the cleaner.
This is a non-customer centric approach where they look for additional ways to charge without showing any value. It's a real shame that they also don't listen to reason when its raised and try and work through a solution with the customer.
Review by Belousova Zanbaka3 months ago
Management is terrible! DO NOT USE! Paid for 3 hours and the bathroom is still not clean. If you get a good cleaner than it’s a win, if you don’t then you pay the bill and there is no compensation for a service not delivered. Management is unresponsive and only provides 1 hour of free cleaning! How about offering to complete what was agreed prior to the clean?! 1 star to management!
Review by Renish Annetta4 months ago
Very disappointing, we have to re-clean the whole house practically!
Floor is still dusty, all the cupboards, drawers, window sills and handles are dirty. Some drawers even have hair!!!!
First time and last time. Too bad there is not an option to put no star.
Review by Harmarnii4 months ago
ROSE IS THE BEST CLENER WE HAVE HAD. SHE IS PROFESSIONAL, KIND EFFICIENT AND DOES HER JOB TO THE HIGHEST STANDARD.
Review by Hyosun4 months ago
Very good work and also a very friendly person
Review by Kailah5 months ago
I have worked for Absolute domestics as a cleaner for over four years I love the great feedback I get from my clients .My team leader Kellie is wonderfull I enjoy the flexibility of working the hours I want and being my own boss.There is always plenty of work available which is on going weekly or fortnightly cleans and get a lot of job satisfaction knowing I have done a great job for my clients.
Review by Sefa5 months ago
Linda is great. She is so adaptable. Besides the regular cleaning Linda happily changes the routine to accommodate my specific needs at the time.
Review by Laci5 months ago
Anthony has been awesome since day one. We are very pleased with his work and we'd be very happy to recommend him to anyone/any time. 👍
Review by Jeyalakshmi5 months ago
This is one of the worst examples of management I've ever come across. As far as I can tell they run a call centre, get potential employees to sign up to use them. I don't think they show them any respect to and then even less respect is shown to their customers. I used them for 6 or 8 weeks, I felt sorry for the staff. They were not trained, they were young and inexperienced and when one, against my instructions used a scourer on stainless steel the company showed no interest in fixing it. I did not pursue my complaint - there are not enough hours in my day to deal with suppliers who have no interest in customer service. I only hope no one else falls for the glossy website and sales pitch.
Review by Domna5 months ago
Don't trust to them for appointments,unfortunately couple time they cancelled my appointment.they don't care to customer.
Review by Manoella Talamonti6 months ago
I'm a single mum and I work full time, so getting the time to clean and spend time with my little man is almost impossible. Enter Absolute Domestics!
Lindy is like my own personal Fairy Godmother that comes in every second Thursday and works her magic. I know that when I walk through the door the house will be immaculate. She is a wonderful cleaner and uses her initiative when I forget to leave her a note. She has taken the stress of cleaning off my shoulders and I can now enjoy more time with my son.
Thank you, Lindy! You are the best!
Review by Zakibear6 months ago
I first tried to organise a cleaner in February this year. I was assigned a cleaner who was very good but only came twice and asked to reschedule 3 times in the first month so I asked to swap for a more reliable cleaner.
I waited and assigned a second cleaner. Finally he rang me but wanted to come on other days as he wasn't able to come on a Tuesday as requested in my booking. This was not suitable as I had specifically asked for Tuesday so then was assigned a third cleaner who I was told would ring me to organise a meeting before cleaning. I waited 8 days and he did not call. When he did ring he rang the night before he was supposed to come clean and when I said I wanted to meet him beforehand as I wouldn’t be home when he came he said he didn’t have time to ring earlier as he had been busy! I emailed to say this want good enough and asked for a cleaner to be organised as soon as possible
I received a call from your office and was offered a complimentary clean which was lovely but then was told there was no one to do the complimentary clean on the day I had requested over 4 months ago. When I asked whether you could find me a cleaner or not I was told there was no one available.
What sort of service if this/ I have waited over 4 months and you have not been able to provide a cleaner. Not only that I could have a complimentary clean but not on a day that suited. Very poor indeed.
Review by Vellera6 months ago
Had a really bad and traumatic experience with absolute domestic team.Cleaner didnt turn up on d day of cleaning as she was sick.There were no calls or confirmation from the team until I call them to find out whats happening, which is very unprofessional. Only fake apologies and no sincere attempt to find another cleaner.There were 2 cleaners allocated and they didnt even bother to get the secod person to come and do the job.Ended up cleaning the whole house with my 38 weeks pregnant belly as new tenants were coming in next day.Thank God I didnt go in labour straight away.Very rude and very unprofessional team .Will never recommend them .Dont go with them if you dont have a back up or plan B.
Review by Cyjean6 months ago
Absolute Domestics were easy to deal with, very efficient in calling, emails etc. when I was looking for a cleaner. I am a fussy persons a registered nurse and a bit OCD! MY cleaner arrived and we got on well from the start, she did a very good clean the first time, but I had a few minor things I wanted to change. She took notice and was great from then on. Any other little things I wanted doing she did, and even a few she thought needed to be done! Thank you Absolute Domestics,I have had other cleaners and do not rank as well as my current one.
Review by Beto Sinorchian7 months ago
Last minute request for a cleaner, no problem with Absolute Domestic, cleaner arrived on time and did a great job.
Have used them before and would use again
Review by Riany7 months ago
I had a spring clean of my house done a few days ago and was really disappointed to find that half the house wasn’t cleaned. Basics like the floors (not even vacuumed or moped) weren’t done nor skirting boards and half the kitchen. What was cleaned was done well but there was a lot of things that were left undone or were half done. For example, shelves were wiped but photo frames left dirty. Kitchen bench wiped but around things so toaster crumbs still left and behind things dirty. I informed the cleaner on arrival that if they need longer to get it all done then I was happy to pay, just let me know. This wasn’t done and I’m now left with half a clean house. I contacted the company to complain and provided photos and videos to prove floors and skirting etc not done but they didn’t care and all they said was book more hours. This is what I did do but their cleaners didn’t finish their job properly. If you want half a job done, then book with this company.
Your reply is a lie. The floors were not done at all. I have a video to prove it. The stairs were not cleaned, vacuumed or moped at all. I have a video to prove it. Some skirting boards here and there were done but not many, I have sent you photos to prove this. I informed the cleaner that if they needed extra hours to get my house cleaned then I would be happy to pay. This wasn’t done and my house was half cleaned. Why are you telling me to book extra hours???? This was requested so I could have my house cleaned for upcoming photos for putting on the market - which the cleaners knew was happening. I have a 7 month old baby and so it’s impossible to find time to do all this. I’ve had to cancel the photos until I can get a cleaner who will do a complete job.