I purchased a hi-end expensive Nordisk Tent from Above and Beyond.
Unfortunately, the tent was delivered to me with a large hole in the packaging which therefore damaged part of the tent inside, which I believe is no fault of Above and beyond's, but happened on it's way to me with the delivery company.
I got in touch with Above and Beyond straight away to let them know that the packaging and tent arrived damaged and they could not have been more helpful.
I spoke to a lady called Tracey and advised I was going on holiday with the tent in the next 4 days so she straight away arranged for another tent to be sent out to me via a next day delivery service (this tent came in excellent condition and with extra packaging too) and arranged for the other damaged item to be collected at the same time which was great as I didn't have to do a thing!
I was so surprised with the speedy turn around with this and would like to say thank you very much for getting a new tent to me in time for my trip!
Great service and I will 100% recommend to all friends and family and you will be the first company I come to for any outdoor equipment I need in the future!
Review by Chria1 year ago
Bought a couple of items from above and beyond last year, I needed a new pair of trousers for a trip I am going on soon and I have noticed the website has completely changed since I last purchased and I have to say it looks amazing! Had a little trouble signing into my old account from the previous website so I dropped an email to the customer service team and they set up a new account for me very quickly.
Great service, I would recommend this company!
Review by CustomergRy1 year ago
Shocking awful company to deal with!
Prices can be good until you have to deal with customer services. They still have my jacket despite ceasing trading. I sued them and have a CCJ against them. I doubt I'll ever see any money from them. They should be ashamed of themselves!
Review by Geru Soncini1 year ago
Would have been five stars but Royal Mail tracked didn't leave in safe place as requested.
Goods received are brilliant as was the service.
will be back
Review by CustomerChristel Karbash1 year ago
DO NOT ORDER FROM THIS COMPANY UNLESS THEY HAVE THE ITEM IN STOCK
They seem to have a fundamental problem with returning any payment if item is out of stock or on order. Be very careful ordering any Fjällräven products from them as many of the items on their website are actually not in stock. Therefore you will be paying for an item that is unavailable. I have waited for over 3 weeks now and still no refund and no item received, and no explanation until I contacted them. They only reply to emails when it suits them. Avoid at all costs. I have read many bad reviews from customers with similar experience. I will be contacting Fjällräven to report this as Above and Beyond should not be allowed to ‘sell’ unavailable items on their website.
Review by Bafford Ramkelawan1 year ago
Superb store. Found everything I needed for our trip and bought the lot - super fast delivery. Definitely recommend.
Review by Gelila1 year ago
If you have ordered recently. Contact you card company and get your money back a.s.a.p......Seems they have gone bust !!!!!
I've ordered and nothing turned up after a week. Now their site has gone (stating they will be back in a few days)....no one is answering emails. and the phone just goes to answerphone (and surprise surpirse no one calls you back )
Review by Allef1 year ago
I've placed three orders with Above & Beyond now. Two went as expected but the third order was eventually cancelled by the Company after I'd waited 5 weeks and chased them with several emails. So, my experience is that they do offer good value but, as other people have commented, there's a substantial chance that they won't honour your order. My money was refunded in full once they had cancelled the order.
Review by Jordaens1 year ago
Ordered trousers, received, however they are damaged.
Got an email saying they are now bust and to take it up with the Fjallraven as they are now in liquidation.
Really nice response, just the news I didnt want.
Review by Emelin Greivenkamp1 year ago
Absolutely unacceptable service! I have been waiting for any update to my purchase for over a week. The shop doesn’t respond to any of my emails, FB messages and calls. Very disrespectful.
Never ever again.
Review by PauliBronneberg1 year ago
I qualified over a year ago now, for a refund for an outdoor course which I had paid for . After months of dealings via emails and calls, was told that i could get equivalent in goods from shop. Agreed...Never obtained response from customer service since! Seems I will have to say goodbye to my money!
Review by Beyers Glenham1 year ago
Started well but then got complicated. I ordered a pair of boots in January on a three week delivery. They are now more than a month late and I can't get a response to my emails or phone messages (the phone just rings for ages before an answer machine kicks in).
Review by Solita1 year ago
Love all the product that you guys sell and I will continue to purchase from you as I can always find great prices - on top of that speedy delivery
Review by Wazubaba1 year ago
Ordered jacket 1/3 delivered 2/3 - bearing in mind when I rang their office on 1/3 to say I forgot to put discount code in! The answerphone said due to snow there was no staff in. So I think to receive my jacket the next day was 'above and beyond' customer service - great - thank you (shame about missing the code but that'll teach me to read properly before pressing the return button!)
Review by KezKnn Senseny1 year ago
I have placed 3 orders and there have been issues with 2 of them. I had to chase up one order and was told it was delayed waiting for stock. The second order was okay. The third order delayed again, this time due to "implementing a new warehouse system which is causing a delay". I requested the order was cancelled which they confirmed it had been. I am still waiting for a refund 2 weeks later. I have had to raise a dispute with Paypal as they have not replied to my emails.
I will not be ordering again from this company.
Review by Omololu1 year ago
I seldom leave reviews and even less seldom leave negative reviews. I noticed that this shop had lots of positive reviews and been my first time shopping with them I checked Trustpilot first.
I ordered a jacket on 26/02/18 and today is 14/03/18, I did not receive a jacket or email or call to explain the delay. Not professional at all if you paying nearly £200 for a jacket.
Certainly cannot recommend this shop.
Review by BPrimavera1 year ago
Great sleeping bag. Fast delivery as always.
Review by Azie1 year ago
Excellent service ordered jacket came within couple of days. Will definitely use this company again
Review by Monroy1 year ago
I have purchased items from above and beyond for a number of years. I am always impressed by the professionalism of staff and the quality of products purchased. May I take this opportunity to thank all of the staff and applaud the service provided. I made a number of orders just prior to Christmas, all of which I received despite my late order. I would highly recommend Above and Beyond and their on line service. Thanks again.
Review by Itee1 year ago
Just had to say what great service I received from Above and Beyond. Ordered a pair of Teva slippers on 20th December 2017 crossing my fingers that I'd receive them for a present for my husband before Christmas since I'd left it so late. Hey Presto, they arrived on the Saturday - well done Above and Beyond.
Incidentally, can definitely recommend these slippers, my husband has never had them off his feet!
Review by Bonga2 years ago
Terrible service from these guys, I suggest you AVOID at ALL cost! Ordered a rucksack that showed available in store, it never came, they never replied to emails until after one month nearly! But they did manage to update the stock to discontinued on their website so luckily I managed to work out I was going to be stuck on the Ben on a winter route carrying carrier bags, I ordered from another site the same product cane in two days and just in time!
Review by Monthrae2 years ago
Initially my 10% off code did not work, I was then told it doesn't apply to this brand. I went ahead and purchased and item was promoted on the website with images of a bag, item arrived with no bag. No reply to initial email. No answer when phoned. Emailed again to be told it doesn't come with the bag as shown on the product page and nothing can be done. I should have read the description more clearly apparently!
Review by AlekseyF2 years ago
I needed a map, 'above & beyond' came up on search, so dived in.
2 days later, brand new map arrived, jiffy-bagged, at a great price.
Would definitely use again.
Review by Robertos2 years ago
I decided to order an Exped HL Winter mat and Hydrapak reservoir as these are items that seem hard to acquire and Above and Beyond had availability and a very good price.
The only issue was that they had a problem with their email notification system, so I had no indication of delivery and the web portal stated the order was 'received' and no more. I was nervous as this was my first order with them. It took a while to get through on the telephone, but the staff were excellent and assured me it was dispatched - and indeed it arrived bang on time.
So all worked out ok, and I imagine my next order will be a five star as they will have resolved their technical issues.
Review by Njgal2 years ago
The dispatch from A&B was ok but the shipment from local Fedex was lousy (as usual). I would not recommend to use Fedex in future. i was having lots of problem previous cases using Fedex.