I ordered 3 dresses from Abelwat. I was very careful in making sure I ordered the correct size of each outfit, because the size charts are inconsistent on each outfit. I received my order but all 3 outfits were way too small. I sent an email to Abelwat requesting return information. A week later they wrote back:
I feel so sorry for the trouble to you.
but in order to solve well for you, please tell us more details，thanks!
that could you give us the photos or video of your said ？
then I will show photos or video to company, and get the solution as soon as possible
thanks for your understanding and help
waiting for reply.”
I couldn’t take photos or a video because I literally could not get any of the dresses past my head. I was not going to send photos like that. So I explained it in another email asking them for return information and stating that I was within their 30 day return policy to return. Here is the second response I received:
We apologize for any inconvenience caused to you.
if it is useful to you,
would you mind keeping the item ,or sell it to other that who fit it ?
to make you feel better, we suggest will
give you $2 as a compensation, do you agree?
or we would like to here your solutions
Waiting for your soon reply
Best regards. (ノへ￣、)"
To say the least, no I did not agree to this. My order was $90. I was not going to take two dollars as compensation on a product that did not live up to be how it was advertised. I wrote them back again explaining that that was not acceptable. I wanted to return the order for a full refund. (that was my third request). It’s now been a month and I have not heard from them again.
BEWARE: You will most likely receive your order. But if there’s anything wrong with it you will NOT be able to return it or get your money back.
I am completely disappointed with this company and will never order from them again.
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