We collate all the best reviews from around the Internet so you can view them in one place
Review by Mark J.1 month ago
Don't believe the actors in the adverts.
This company will take your money and run.
I've been trying to cancel my subscription now for 3 months and still not able to shake them off.
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Review by talar k.2 months ago
We were trying to delete abc mouse for hours and it kept telling us to go to the app store or itunes when we ended up having to go to paypal to cancel if you were also like us and trying to get rid of abc mouse for a long time after they charged us even though we didn't use it i saw so many people get trapped in this cult like app and since i found out how to escape USE YOUR PAYPAL GUYS DONT GO TO APPLE anyways i would never recommend this trash to anyone else wasted 6 hours of my day
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Review by Andras Molnar4 months ago
It is a total scam this people are thieves all thay want is your money . It has to be stopped !!!!!
Review by Bianca M.8 months ago
You've been charging me for months I haven't even used your guys services. I can not cancel my subscription I've tried numerous of times I even sent you've guys an email. No one has gotten back to me
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Review by Lulu K.8 months ago
ABCmouse Review by Lulu Kwakye
September 16,2020
Pros: The program is good
Cons: Owners of ABC Mouse are scam
My child has stopped using ABC mouse since August of 2019. I stopped the subscription then, however, I just saw a charge of $59.99 on my PayPal account. When I went back in the account, it showed active. I canceled the subscription again but the message attached to the cancelation was that I will be charged until September 2021 for services stopped in 2019.
Parents, please carefully look at your account statement concerning ABC Mouse because even after you stop ABC Mouse, you are being charged for almost 2years after your subscription stops.
The ad for ABC Mouse states that you can cancel any time but that statement is not true when you are being charge for the year that you did not use ABS Mouse and the year after.
ABC Mouse operators are scam
Parents Stay away from ABC Mouse, PLEASE!
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Review by Caitlin S.9 months ago
I love this app, even my two year old knows how to use it. The girls are excited and want to continue after they see the tickets and prizes they win. They teach so many things that maybe busy moms would forget about. This has helped me as well to know what I should be doing for them at this age. Love this app!
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Review by Lanny S.9 months ago
They suck you in with a supposed free trial, but then start billing immediately, and nearly impossible to get out of it... You have been warned!
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Review by Tsakani K.11 months ago
My husband and i were looking for an online learning platform for our four year old when i came across abcmouse via youtube. I quickly whent to the sit, filled in my details but didnt go through with the registration. I had a little hunch to further research on other sites for a comparison before committing to ABC. This was two or three months ago, to my surprise im being debited. Went to the bank to do a reversal but later that day they re-debited. Please help, how do i get out of this?
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Review by Ashley M.11 months ago
I can not log in to the app or on my computer. It has a blank screen with the alphabet all over it. But I can not get it to open to cancel. This is a crap site.
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Review by Andrea Z.11 months ago
Misleading pricing. Website doesn't say you'll be charged tax. No free month, I was charged almost right away without notice.
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Review by Rachel C.1 year ago
My daughter kept getting frustrated with this app because of all the glitches. She plays games on her new ipad all the time and nothing else is this glitchy. Two months after I bought it, she won't play it at all, so I go to cancel it... and it is SUPER hard to cancel. The website gives you a circular run-around. Looks like even if I cancel, I won't get refunded even partially for a $60 yearly subscription. i hate them.
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Review by Dee W.1 year ago
Thought it would be a good idea for my kids at the start of this quarantining because they'd be missing school. Had it for a while, they always say it runs slow no matter what browser they use. Our WiFi is very fast and we rarely have problems with it. So I said, kids can barely get on, let's cancel. Today, I went to cancel it in the mobile app. I went to "cancellation" and selected: end membership. Minutes later I get an email saying "congratulations on upgrading to an annual subscription!" What the hell? After I went to go check my bank account and there it was, the charge from ABCMouse. I tried contraction then just now, sent an email, wonder what they'll say back. Hopefully I get my money. No one needs to be scammed at times like this, theres already enough crap happening, now ABCMouse has got to steal my money too?
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Review by woodya11 year ago
I've never had any problem with this program and my students use it daily.
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Review by Mila M.1 year ago
Terrible educational app/site that takes money w/out notification. Been charged for 4 years with only a record on my paypal account, but nothing else. I never signed up, but tried the free version for a week, just to find out what a waste it is. There was no clear notice of upcoming charge upon trial, and no notification for an upcoming charge. The app is super annoying with loud squeaking sounds and lots of repetitive images. I recommend to skip this one if you strive for true education and want to avoid fraudulent charges.
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Review by Jacquely J.1 year ago
I signed up for the 3 months free subscription and had to give my credit card information. Immediately started receiving a bill for $9.99. Tried to contact, but always received " We are receiving high volume, call back later." Well I was billed for 2 months and NEVER completed registration. Do NOT sign up unless you want it for life!
Wish I had seen all the "Scam" reviews before I gave them information.
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Review by Elaine F.1 year ago
Several years ago I was a subscriber. My grandchildren were small. When they got older, they became interested in other things and they didn't need Grandma to babysit them. So I unsubscribed to site. It has been several years now since then, lo and behold, yesterday I happened to be checking my credit card acct. and saw a $99.00 charge posted for ABC Mouse. I called the support ph. #. Their whole support team are working from home, and I was to e-mail them to have my problem resolved & they would respond in time. So far they have not done so. I will be disputing the credit card charge for this.
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Review by Shakayla H.1 year ago
First off i started abc mouse in February march they didnt take anything out.THESE COMPANIES ARE GOING THROUGH PEOPLE ACCOUNT TAKING MONEY BECAUSE THEY LOSING OUT.IF THEY DONT FIX THIS I WILL BE TAKING THEM TO COURT.
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Review by Bert H.1 year ago
Just got 5 fraudulent charges from ABC mouse.com. After reading similar comments/reviews of this problem, I wonder if abcmouse has the appropriate checks.
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Review by Jody G.1 year ago
Do not use this!!! They will charge your card over and over and there is no free trial and they will not give you a refund!!!! Stay away!!!!!
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Review by Maria D.1 year ago
I love ABC Mouse and highly recommend. The only reason I'm giving them a 4 is that upon sign up, which comes with a 30 day free trial (or was it 2?) either way, risk free, it asks if you want to lock in a special rate. I did, but it charged right away. I contacted support who DID refund me, but they said they usually don't give refunds. I'm BEYOND grateful that I did get a refund, but I think they need to better word the offer as I see it's a huge issue.
Sidenote, I cancelled my subscription through no fault of theirs. My daughter is just too young and the moment. Will be returning though!
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Review by Jarred H.1 year ago
Never heard of this company and I have no small children. 3 months in a row they hit my account for 9.95. the bank keeps refunding my money canceling my card and sending me a new card but they can't seem to stop them from hitting me again. One more time and I am going to have to close my bank account that I have had for 20 years. I can't keep having to cancel my card every month because of this.
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Review by Don G.1 year ago
Charged me CC without me ever going on their website. Scammers. FTC should shut them down. Cause many people problems, yet where is govt regulatory response?
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Review by Jenni K.1 year ago
I did the trial back in 2016, CANCELLED it, and they've charged me ever since!!!!! They said they have no record of me cancelling, although I've been cancelling about every 5-6 months. They won't refund me either.
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Review by Dawn M.1 year ago
Like others on here I canceled my account last month and they still charged me just 2 days ago. I emailed them and politely asked them to stop charging me and refund my money. I'm going to have to go to my bank and dispute charges. Save yourself some aggravation and avoid them at all costs. The app was horrible it kept crashing. So not worth $9.95 a month to be aggravated.
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Review by Tiffany B.1 year ago
Auto renewed a inactive account that no one was using and started charging me again. After multiple emails asking for my money back and account canceled. I was told they don't do refunds, but have no record of me trying to cancel. I have tried many times. They have no problem taking money for something that's not getting used but wont give the money back. Do not get caught up in their BS this is a joke!
