Third time i have ordered something from Abbey and the third time they have sent the wrong item. Emails go unanswered., just a standard message we are very busy at the moment.
Review by Demiah Papatasiou3 weeks ago
Good spares website and fast delivery.
Review by Aletras Ferrero3 weeks ago
although qualcast have discontinued many of the parts I needed Abbey were able to find another company that were still making qualcast parts sorted out my needs and supplied the parts within a few days excellent service
Review by Lels3 weeks ago
No worries,new chainsaw chain delivered on time good service Henry
Review by CLIENTKaren3 weeks ago
Review by Swxyz1 month ago
Ordered two rope grips from the website.
Took almost a month of constant chasing for them to arrive, and they were not what was pictured on the site.
Very very slow and lethargic service (very friendly people) and a complete disaster. Ordered on 30th August, arrived after four chases on 27th September. Everything that could go wrong, did. I will NEVER use this company again. Friendly but not competent.
Review by Rudina1 month ago
This was my first time using Abbey Garden sales I would never use them again. Shocking customer service weeks for item to be delivered. I gave up on them after 3 phone calls wish I could turn back the clock and not order from them.
Review by Fredericia1 month ago
Only gave a 1 star review as that is the lowest possible. I ordered a petrol hedge trimmer (TCK) from this company in June 2019 and paid in full at order. I was eventually informed it was being dispatched on 2nd July 2019 but ended up collecting it from our local sorting office on 5th July. When I opened the item for first use on 7th July 2019 I realised it wasn't running well (I have several pieces of two-stroke equipment, so I know proper mixes and how equipment should run) the hedge trimmer didn't hold revs and when turned on its side it cut out, with a recoil type noise. I immediately informed the company of the fault that day but correspondence was extremely poor with automated replies stating 'we are extremely busy but will respond as soon as possible'. I then telephoned and spoke to someone who said they would respond by email - they didn't. I then received an automated email stating the item could't be returned because I'd used it - totally at variance with their own T&C's. I ended up ordering a new hedge trimmer from another company who were actually cheaper anyway. I was eventually supplied with a returns lable on 2nd August 2019 and posted the hedge trimmer back that day. I then involved my credit card company to try andget my money back as the company now had my money and the hedge trimmer. I finally received a refund on 11th September. I have used this company twice before and everything was okay but maybe they are victims of their own sucess? Their customer services are non-existant. There are other companies that can supply the same equipment cheaper but I decided to use them based on past experience. However, I will not use them again and I wish I had read the Google reviews before I placed my order.
I recommend you use another company - just in case you receive a faulty item.
Review by EcoTro Kawecki1 month ago
Price very good service also very good will buy again with abbeygardens
Review by Pornthep2 months ago
parts are great but had to wait well over a week and nothing to tell you they were not in stock and not a lot of communication i had to ring them
Review by Bafford Labi2 months ago
Appalling service. Ordered 3 items have chased this up with Chris John and finally got 2 out of 3 items delivered after delay of 5 weeks. 3rd item is to follow. Now been waiting another week no update at all.The item I am waiting for is strimmer line which I would have thought would be a stock item.
Will not use or recommend this company again. This is a shame as in the past I have made several purchases of higher value goods from them
Review by Rothers2 months ago
Item as described, fast service.!
Review by Narendranauth2 months ago
So helpful on the telephone, and found the part for a very old ride on Lawn mower, and posted to us, made it so easy.
Review by Krista2 months ago
First and final time making a purchase. Ordered a Petrol Tank for Hedge-cutters, selected part from their parts diagram
Wrong one delivered. Comms very poor, very slow, very unhelpful. Sent item back, at my expense, 4 weeks ago, I am still waiting for a refund despite several follow up emails.
Every interaction was followed up with "we are very busy , it might take some time to get back to you".
Very disappointed. I would always support a UK company over purchasing from abroad but with poor service like this I was forced to order from Europe (via EBay) and got the correct item within 3 days - no fuss.
Review by SaoYami Parletta2 months ago
No problem with order my only advice would be to arrange faster delivery as 7 days is far too long as other companies such as chains direct have next day delivery available and when you are desperate for the new chain this is a massive draw to them. Thanks
Review by Donishia Ethbin2 months ago
The vee belt I was advised was the one I required, although the one supplied was of the same. circumference as the one I wanted to replace, after I had fitted it the clutch drive wheel did not engage with the belt, so no traction was provided . The belt seems to be of a lesser quality than what is required and just "stretches" when the clutch handle is pulled to engage the "clutch drive wheel"
Review by Mowgli Hitzfield2 months ago
Absolutely Appalling Service, promised delivery would occur several times during the six weeks they had my order (and my money) I should have realised the way things were headed sooner as they didn’t respond to emails, I called them and cancelled the order and they still haven’t refunded me 10 days later, and still no response to emails, I’m forced to contact the card company to pursue
Review by Hanna2 months ago
Postage a bit expensive product speed wrapping all excellent
Review by Antie3 months ago
Good site but a little slow responding to my order and delivery not as quick as expected.
Review by Manochehr3 months ago
I have just bought a shed from this company and I am very pleased with it. great value, good quality timber used, well built on their own site which we visited prior to placing the order.
The shed was delivered and assembled at our home at the date and time stated and the staff were very helpful and their work was to a very high standard.
I would strongly recommend that anyone considering buying a garden shed check out this company first
Review by Torjus3 months ago
Easy to find the parts I needed with good delivery. Very good service.
Review by Shefour Derrow3 months ago
Bad experience. Found out that Item not in stock. Loads of emails and phone calls. Took 17 days. I will avoid in future.
Review by Bafford3 months ago
chris in sales was very good but they were let down by asking efco direct to send the mower .It was not dispatched by them for 7 days after placing the order. It took prompting by Chris in sales for it to be dispatched at 11am and it arrived at 11 30am the next day
Review by Rizad Callino3 months ago
Shocking service. Purchased several items for my Efco strimmer engine and paid in full via PayPal. 8 weeks later I have nothing to show for the money. Phone up and you get fobbed off with back order issues. They don’t respond to emails other than automated responses. They say they will call you back and don’t. Written of my money now. True conmen