Delivery was on the day promised. Base, mattress and headboard all well wrapped and in excellent condition. Polite, friendly delivery driver.
Review by Chalkboard Vizine6 months ago
I was very disappointed with the communication regarding delivery of the order.Despite numerous e-mails I couldn’t get a confirmed date and was only at home by chance when the driver arrived.
Review by Rifshan Tatarau6 months ago
I won't buy again from this company.
After I placed the order, I tried ringing to ask about delivery, was waiting for over 10 mins and tried different options, to no avail.
I then went on the web live chat, to which, a message typed up saying this person will assist me, but again, after about 20 mins, nothing!
So I sent an email, never got a reply.
The delivery didn't turn up, so I had to buy a blow up bed for my visitors, because of this poor service,
Then after about nearly 3 weeks I had a phone call from a very unprofessional person saying my bed will be with me on a certain day, when I asked what time, the reply was dunno the driver will ring me.
In the day of delivery, the driver got lost, again when I spoke to him over the phone, he sounded very stressed! He had a satnav for gods sake!! How hard can it be to find an address? Unless he typed wrong postcode?
He got here and struggled with the bed and mattresses, dumped them in hall/lounge. Would have been nice if he had asked me if I'd like them put in the bedroom.off he went.
When putting the bed together, the headboard has no screws with it, so I need to go and buy some, very inconvenient.
Gave 2 stars for the bed being very comfortable, which is a blessing.
Review by Dorohy6 months ago
Excellent service and helpful
Review by Lyony6 months ago
Just the short delay put me off giving 5 stars
Review by Elgoog6 months ago
THE DELIVERY WAS THE ONLY BAD PART FOR ME, I WAS TOLD BETWEEN 2 AND 7 AND I WASN'T FINISHING WORK UNTIL 1, I GOT A CALL AT 1230 TO SAY THEY WERE ALREADY THERE.
IF YOUR GOING TO SAY A TIME, I THINK ITS ONLY REASONABLE TO ASK THAT YOU TURN UP BETWEEN THAT TIME, SOME PEOPLE STILL HAVE TO WORK
Review by MrPhatSlim Sugherini6 months ago
I had to chase for delivery but then service good. The bed is good for the sale price but wouldn't pay full price for it the quality isn't that great
Review by Chiles Schaakt7 months ago
Review by Jayoon Abadiano7 months ago
Product was good communication about delivery could have been better.
Review by Assbjorn7 months ago
good price, good quality,
Review by Murriel Jivebunnie8 months ago
The bed was left in the hall as it said in the email
Could improve your service by taking it to appropriate room as other bed companies do
Review by Kousis Derrow8 months ago
Good and very comfortable mattress
Review by Crisann Lederle8 months ago
There was some miscommunication with delivery dates but the driver who was delivering the bed was completely understanding and helped with rearranging a redelivery without any extra costs. I was very grateful to the staff for all their help.
Review by MeeMee8 months ago
We bought two nice beds, at a very good price, but every stage of the subsequent delivery was messed up.
1. The payment form on the website didn't work. I phoned, and someone told me "this html stuff sometimes doesn't work that well" and recommended using a different browser. Cheeky git. Why should I waste my time finding workarounds for them?
2. I phoned to ask about the delivery, having heard nothing, and been promised express delivery. I was given a date, which we prepared for, then received a call to tell us it would be next day. My protestation that it had already been arranged was simply blanked (aka professionalism). We couldn't be in then, so left a note on the door explaining what to do. The driver arrived, lied that the door had not been left open, and took the beds away again.
3. When they eventually arrived, the bases were covered with different pattern cloths. I phoned about this and was told that they must have run out of the standard cloth, and used a higher grade replacement. OK, but we should have been told this - maybe on the delivery note, and not been left to puzzle it out.
Also, there was a stain on one of the bases and a rusty nail head sticking through the fabric.
Review by Telecomms8 months ago
Contacted customer service about the delivery and would say zero help.
Review by Letson8 months ago
please take the time to read the small italic information, you are not able to exchange or return, my item arrived damaged and the driver who delivered left in a rush without a single hello or goodbye, I have written emails and no one responded, they call you from a private number to arrange delivery time and so you can't even call them back. I would not advise anyone to trust this website and company as the mattrass arrived ripped with stains and no way to return or exchange. A lot of money wasted!
Review by Hearmon8 months ago
Would definitely recommend AAABeds.
Great value double bed for spare room, delivered quickly and very easy to assemble. Will use this company again for any further beds I need in the future. Thank you.
Review by Paweenrat8 months ago
Good comfy bed, good quality for price, good communications and delivered at time we asked for.
Would shop here again.
Review by Fsheikh Jevremovic8 months ago
Delivered what you said you would. Quality excellent.
Review by Kulthoom Vourajeris8 months ago
Quick contact made to arrange delivery. Bed arrived quickly although after agreed time slot on delivery day due to motorway accident which was out of their control.
Bed as described except holes in headboard fixings were drilled in the wrong place which was odd so had to drill my own in the correct place. Fairly minor thing in the scheme of things otherwise would have rated as 5^.
Review by GeneralPurpose8 months ago
This is an easy review to write. The headboard is really lovely , it feels and looks more expensive than it was. From placing my order to delivery the service was impeccable. All the guys I spoke to on the phone were so polite and helpful. Right down to delivery on the day Bugsy the driver was brilliant called enroute and arrival , he couldn’t have done enough. You were all brilliant guys! Thank you . I would highly recommend this company .
Review by GuilhermeAmaral8 months ago
excellent quality fast reliable delivery. Should have bought years ago.
Review by Jansella8 months ago
Our headboard is perfect, materials great and design is as described, looks better than imagined! Would recommend.
Review by Malis9 months ago
I would give it 0 stars if there was an option. The bed they delivered was faulty. Am still waiting for a refund. They failed to deliver when they said they would. They left me without a bed for 4 weeks including over Christmas. Customer service was shockingly unhelpful and rude. Avoid ordering from this company at all costs, unless you want to be disappointed.
Review by Mérges9 months ago
Very helpful all round delivery on time helpful driver.
One draw Back the headboard damaged but sorted out very quickly,a reliable company thanks very much