Such bad and poor service. Our flight was delayed overnight with no reimbursement for hotel, food, anything. I will never choose American airlines again
Review by Nourishlife Djaffar4 weeks ago
We flew with AA last September from Las Vegas to Miami.
This is a dreadful airline flight was delayed, first it was 30 minutes then it was and hour and then as the time they previously gave to board arrived it was again set back another tow an half hours....terrible customer service with no manners we were lucky that we did not have connection to meet but the amount of people trying to sort out there's with very little assistance or none from how heated it became
the gate crew were rude and ushered you through with stern stance of only one piece hand luggage allowed, so my small but full rucksack had to prised into my hand luggage case barely allowing the zipper to close
Airline crew were not rushed in any form and not accommodating to request of a water and took ages to respond to and come back
We however arrived at our hotel at 2.am instead of the early evening we hoped, losing an evening of our honeymoon
As a complaint raised with them for the delay they offered vouchers of 100$ each so I come now to redeem these vouchers on a flight to New York BUT O My Goodness
1, you have to call a high rated telephone number to book a flight, they cannot be used online
2, AA call centre do not match internet flight prices so you fne flights for £580.00, they have the same flight but more expensive £100 more so you do not get the value you thought you would from the voucher
3, you are expected to send the voucher via post so they can verify it before the voucher is deducted from your flight, if it does not arrive (say for any postal issues) they cancel the flight or charge you again, so i have to send this from the UK to the customer services in USA.....are they in the Jurassic period
You email customer services and they just ignore the emails
Worthless voucher for all the hassle....a trip to New York next year will now not include AA we'll stick with BA !
Review by Nod4 weeks ago
i wanted to express my experience with American Airlines this past weekend. I had the misfortune of missing my connecting flight into Palm Springs, due to a delay flight into Portland. The nice desk lady at the desk was very kind and she tried to get me another flight out, but was unsuccessful. American Airlines put me up in a nearby hotel and issued me food vouchers.. I was in AWE.....thank you for being accommodating.I shared my experience with my co-workers...
Review by Whinger4 weeks ago
If I could could give a negative star I wouldI’ve been trying to get home for 2 damn days🤦🏽♀️🤦🏽♀️. Never fly #AmericanAirlines my flight was delayed multiple times for maintenance issues, then I got canceled due to weather (which is understandable). I got rebooked for today at 1:40, only to be delayed once again for maintenance issues. We boarded the plane at 4 and have been sitting on the runway for hours with the engine shut off waiting to be cleared for take off. There’s about 17 planes ahead of us waiting to take off fml🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️. Not once did #AmericanAirlines offer any kind of voucher. F*** you #AmericanAirlines.. If it wasn’t for my friend driving back to pick me up 🙏🏽 (which is 1:30 away from the airport) then I would’ve had to sleep in the airport. .
Review by LukeSheffield1 month ago
The service last night in O'hare airport was absolutely appauling, I have never came across such abrupt staff either, not even on budget airlines, ever in my life. I have arrived at the airport 3.5 hours before my flight and went straight to the ticketing machine to print my ticket as I was unable to check in online. The ticket printed saying to go to the gate and that my seat will be allocated to me at the gate. I got to the gate early and went over to the desk to ask about the seat allocation and i was told by the gentleman it will be done by his colleague soon and I should wait. I waited while all other passengers got called out, when the plane was close to its original boarding time I thought I will go to the desk and check back again. Both ladies at the desk did not even acknowledge me for a few minutes, they just stared at their computer screens like they are very busy and I am interupting them. I tried to say excuse me to get some sort of attention, one of the ladies answered abruptly to wait, not even hello or sorry, no eye contact. So i waited for almost ten minutes until i got finally asked why I was standing and waiting, I said I have not been allocated a seat yet and the other lady answered really abruptly, oh its because I havent cleared you yet, you have to wait. No explanation why I have to wait while the rest of passengers were allocated seats already, no apology whatsover, just a rude tone, no eye contact, it felt like i was a second class citizen or something. Then the rest of the passengers have started boarding and I just kept waiting and waiting with no update whatsover. Then I thought i will come to boarding gate and ask again as obviously I dont want to end up missing flight due to some mistake or something. The lady looked at my printed boarding pass without the seat allocation and told rudely that I cannot board why I even came to the gate cause I dont even have the seat, I have to wait and told me and other lady in the same situation to phisically move out of the way in a very rude manner, no explanation whatsoever again. So I kept waiting until the last passengers have boarded and it was maybe only 5 of us left. I caught staffing talking that they are holding seats for different passengers and they have to wait another 10mins to see if they show up, why some economy passengers who are not even at the airport get their seat allocated and I have to wait to board last not even knowing what is happening and will i even be able to get on or not. This was extremely stressful experience taking into account i have a connection flight to catch but no one even bothered to ask that. The whole experience was made much worse by the fact how ignorant and abrupt desk staff were, I am surprised at the lack of professionalism, it felt like I was not even treated as a human being. So they kept boarding the customers that came late and even allocated a few seats to some that were part of the group but had no seats, again how is this fair towards me? So in the end my name got finally called out together with 2 other names, of course the desk assistant did not even make an effort to pronounce the name correctly, just pronounced it half way and then made a facial expression like what is this, again no apology, did not ask how to pronounce it correctly. Out of those passengers called i came to the desk first but the lady just kept staring at the screen refusing to acknowledge me, then the rest of two passengers came trying to catch her attention, so she served them first while I continued waiting. She had my passport on her desk and shoved it in to some other customer without checking until the passenger pointed out it is not his passport. So after those two passengers hot checked I asked so what is happenening why am i still waiting. She said i will get a seat, she is allocating it right now. Her colleague was literally pointing out the seats which are left over to her and she kept checking a couple of times, are you sure i can allocate a seat to her. It just felt humiliating i was treated like this, like I am not entitled to a seat or I am a second class citizen or something cause they were still waiting for other late passengers with allocated seats. I have booked a flight back in February and how come a ticket does not automatically come with a seat, it is not my fault the airline overbooks, at least if there was some sort of apology or explanation i would be more understanding. So finally i have boarded the plane as the second last passenger and I was appauled when i past 2 empty seats on my way to my seat and then discovered the window seat next to me was empty as well. All the overhead compartments next to it were full, i tried to find any staff member to help me out find space, there was nobody around, so other passengers helped me out luckily to find some space further down from my seat, thanks to them. I am surprised there was not even a single flight attendant anywhere near checking and offering help, on any budget airline they seem always on hand. The whole experience was terrible how do they even think it is ok to treat peolle like this, peolle actually go on holidays to enjoy their time and they just ruin your whole experience by trying to save money by overbooking flights hoping someone will not be able to make it. The communication and the manners of staff need a lot and a lot of improvement, i could not imagine this sort of abrupt behaviour from any airline in europe. I would never choose to travel with them again nor would recommend it to someone.
Review by Pradyot1 month ago
Never ever again. No space for the feet's. The seats at like sardiner. The service is top. But to seet 9 hours like a fish..never again. fly from LA to London
Review by Warlita Sourbutts1 month ago
Returning from Reno, NV turned out to be a miserable experience as AA in Reno, NV kept delaying the flight we got there early for. After finally taking off, my wife's app notified us change in connecting flights in Phonix as we were running that late. While in Phonix, AZ our new connecting flight was rerouted to Dallas/Ft Worth as no longer had flight to Orlando, our final destination. While waiting on this new fight out of Phonix to Dallas/Ft Worth, plane continued to be delayed. One reason was plane coming out of Hanger had to wait to cross all the busy runways. Another reason was computer issues and Monitors showing Flight Complete before it even arrived at gate. Yet another reason for delay was after plane was at gate, apps would not update with folks new boarding passes. My wife and I had to wait patiently while the lady at g me gate could issue us new boarding passes as it was difficult for her to accomplish with so many flight changed. After we took off and headed for Dallas/Ft.Worth, we noticed we may miss our new connecting flight to Orlando. When we landed we had 12mins to reach out connecting flight, but it took all of that time to get off the plane. When we rode the monorail to our next gate, pane had already left and no one working the gate. Went to Customer Service where they explained no more flights out of there to Orlando until next day. We were giving a hotel vochure and meal ticket. We had to tip courtesy van ourselves both from and to the airport. Finally flew to Orlando. Only worse experience before this was a few years back when Delta left me stranded while trying to reach my mother-in-law's funeral. Thus Big Airlines don't care about you, they already got your money. US Gov. Doesn't care either.
Review by Dhenys Friedstein1 month ago
WORST EXPERIENCE EVER.
My girlfriend had a flight to San Diego but needed to get off at the connection in PHX. When she got to the gate, Ivana was very rude and forced her to check her 1 of 2 allowable carry-on bags. She would not even let me explain the situation and kept saying "you can check your bag or stay home". When we asked for information on the process to retrieve the bag she said "you'll have to figure it out."
If a representative from AA is reading this and cares about the public image of your company, I highly recommend forwarding this review to the leadership of the SJC airport branch for AA to investigate the performance of Ivana, the gate employee assigned to flight AA2105.
Review by Schipp1 month ago
American Airlines are stingy money making with pathetic airlines and customer service. I was flying from YYZ to JAX via CLT. my flight was at 7:15 pm and they delayed it by 15 minutes and kept doing that until 8:30pm. I went to them concerned by my connection which I would be missing. They said I would miss it indefinitely and that flight was the last flight out of CLT. They said they won’t provide me any accommodation at CLT and rebooked me for the next day same time as no other flight was available for the whole day. I wait for one entire day at the airport only to realise that my flight again at 7:15 pm was delayed to 8:30pm. When asked they said it was a mechanical issue and they had to send the plane to maintenance. Out of frustration and extensive convincing I rebooked my flight from CLT to JAX for the next day as I would again miss my connection. But my flight from Yyz kept increasing by 15 mins and finally it got delayed to 11 pm from 7pm. I finally asked them are you going to give us food vouchers as we all are hungry and tired. Instead of giving any dinner the airlines providing mere coke, water and low quality biscuits ... even after all this .. they cancelled the flight at midnight. Making me trap at Toronto airport once again. I told them to give me airport accommodation and food voucher. They rebooked me for the 6am flight and then tried to convince me that I didn’t need a hotel. However I insisted. And then they convinced me to go get a grab while the hotel voucher is getting printed. I said okay and went to grab food, when I returned back they were gone and didn’t even give me the voucher. So for the second day I’m sitting at the airport. Pathetic airlines and horrendous customer service. I will never fly with American Airlines.
Review by FranB2 months ago
Worst service I've had so far! Employees are as rude as you can imagine and they don't care about you whatsoever. They're kicking people out for no valid reason and they're violent! I encourage people to trust me on this and not waste your money on this service. Have a nice day everyone!
Review by IstaKerem2 months ago
The WORST airline EVER. Can't believe it is still operating. Literally stole money from people (including myself) by overcharging them using the wrong currency, denied it and got away with it. SHAME! Will never forgive them and will never forget this bad experience. Marked for life.
If there was a 0-star rating (or even a -1 one), that's what I would give American Airlines.
Review by Edowelm2 months ago
If there was an option for a zero stars I would have chosen it !! This airline is a fraud . Because of them our five days vacation turned out into a nightmare ! We had a flight on August 17 to Cancun @10:10AM and they kept texting us there will be a delay because of a technical issue till 1:30PM and after boarding they deplaned the passengers claiming that the crew had timed out !! I had received a 23 texts from AA about the departure till finally we boarded @10PM !!!! 12 hours delay can any one believe it ??!!! Losing a day from our vacation and reservation at the resort . Stranded at the airport for a whole 15 hours and all they had done was giving away their crappy food and water !! Not even an apology ! The people at their counter was very rude and mean adding to the frustration of the unfortunate people who had to fly with them !!
At the end all they did after complaining they gave me a $175 voucher 😡 !!! I don’t want to fly with you anymore!! Will never use your crappy airlines for the rest of my life and will do my best to report you everywhere and will take it to social media and the news journal too !! I’ll make sure no one else has to suffer the way you made us suffer !!
Review by Sbelinda2 months ago
The worst airline company period!!! I had a 2 hours delay on my flight instead of 6.30 we left the airport only at 8.30 and when I talked to costumer service they was arguing with me about the delay time they say it was less then one hour.
I don’t recommend this company even to my enemies. This airline should be shut down!! ASAP
Review by Rahmel Tzezarina2 months ago
We were mis sold main cabin extra for over $200 dollars. Turns out that complimentary drinks are included in all long haul flights. Staff were rude and took the shine off of a once in a life time holiday. DMd them and their approach is not to resolve complaints but to use the feedback as an improvement tool.
Review by Chandrayee2 months ago
American Airlines has horrible service!!! My family and I flew to Kona Hawaii (flights 59, and 58). On the way there we were told that the flight had limited food items, and it would not be a sufficient amount to serve everyone. This was proven, as every item on the menu was not available. Also the flight attendants seemed bothered when asked for service/assistance. Once we arrived to Kona, we discovered that all of our new luggage was damaged (deep scapes and scratches, and a thick black tar substance that would not wipe off). I was told that I would need to file a claim, which I did (including photos). I spoke to a supervisor named Isaac, in the baggage department of customer service. He asked that I reply to his email with photos for a second time. He stated that he would review the information and contact me with a resolution, of which he never did. I called to follow up with him, and was told that he was on another call and he'd call me right back. As of the writing of this review, Isaac still has not followed up with me. On the flight home, it was the same issue....not enough food for everyone. They did not have any of the requested items on their menu. Furthermore, the plane was nasty and it appeared that they did not clean trash left from several previous customers. I would not recommend AA.
Review by Almar2 months ago
American Airlines customer service is a good service provider and it provides customer helpline number and they are given good facilities. American airline worker is time to time complete the work and American airlines are airlines of the US.
Review by Noel2 months ago
Flight attendants seemed mad on a flight from Dallas to Philadelphia. Not friendly at all. I dont understand the boarding process either. It was much quicker when you loaded from the back of the plane to the front instead of this group boarding, just so people with the American Airlines credit card can be seated first. I currently dont have the credit card but I only fly American so why am I always group 8, no matter what seats I have booked.It also helps when you see someone with 3 bags boarding to stop them instead of allowing them to board and take up overhead space that forces others to check bags.
Review by NYAttorney2 months ago
I flew with American Airlines with my nana on the 1st of August for a trip to Europe to spend with a dear family friend and others. The flight itself was wonderful, smooth takeoff and landing, friendly staff and a wonderful selection of food. I was very happy with my flight overall. However upon landing in Germany we discovered our luggage had been left in the states. After letting one of the staff know this we were told it’d be only 1 or 2 days before our luggage would be delivered to the location we were staying at.
It was a full week before my nana got her luggage back and TWO MORE DAYS before I received mine, despite us both coming from the exact same place to the exact same place. We discovered that apparently our luggage was transported to France, where they discovered our location was closer to Germany so they sent it BACK to the states and THEN to Germany, instead of double checking which one would be closer they wasted time sending it back and forth. My allergy medication was in my luggage and I wound up getting sick for a few days without them. During the time we didn’t have our luggage we contacted customer support multiple times and weren’t told anything, our emails went unresponded to and our calls wouldn’t be picked up.
Despite an overall wonderful flight, due to this HORRENDOUS mismanagement of our luggage I will never be flying with American Airlines ever again. Other airlines might have less comfortable seats or a more mediocre selection of in flight entertainment but none of them ever lost my luggage for over a week.
Review by Estanycko Grodotzke2 months ago
Brilliant airline, took the family to Florida, they let the kids in the cockpit. Very friendly.
Review by SpeedTheory2 months ago
I flew from London to GSP in July with five children ( one being only 2 years old ) when we arrived from London in Chicago, our flight was delayed twice and then cancelled. How did I know it was cancelled? The staff at the desk unplugged the monitor and went home. Already having been delayed twice we had been sitting in the airport for a while. I couldn’t move easily because the airline had my stroller. I couldn’t find a member of staff to help me or advise me at all. No idea when my rebooked flight would be, where I would sleep the night. Legally I couldn’t really leave the airport without a car seat so I’m stuck in a town I don’t know, with five tired children and NOT ONE single member of staff to assist. I don’t even know when the next flight will be ! This is disgusting service. I had to go find a taxi that would take us without a car seat, help me find a hotel that could accommodate and pay for this all myself.
When I complained to the airline they said they take no responsibility for anything that happens to passengers if they cancel a flight. So I highly recommended never flying with this airline as you could just get left mid flight in a random location without any support or assistance. And guess what!? They don’t care ! I would go as far as saying it could be a health and safety risk to leave a mother with five children in this situation. Had I fallen asleep in the airport, the child could have been kidnapped or fallen down an escalator etc. With no ability to even get my belongings I couldn’t secure the child or safely travel with her.
Review by Fistie Arrant2 months ago
The customer service is appalling! Emailed twice with a basic question and they refuse to answer, but instead insist on me calling them (which costs money). Email is free, so they are absolute scam artists. Dreading the actual flight. Also make sure you check for the * when booking any flights, you'll get booked on other airlines who want you to pay £200 for seats or wait 24 hours before your flight to get assigned one, even though when I booked the flights it said seats included. Another Scam!
Review by Caroline Harrison2 months ago
Aug 1st Flight AA1152 to Houston.
This is the 3rd worst trip flight in my life. All three are standing out in my mind right now. All three American Airlines. The day before our flight they change the lay over from 1.5 hours to 4 hours.
Sitting in this airport with a MENTAL clock countdown they delay 20 more minutes, and then an additional 45 more minutes.
We have been here for almost 6 hours.
Where is the reason for this? I want to know why?
I sat there last time 40 minutes delay waiting on the employee to show up to work. I heard all of it.
Review by Amable2 months ago
My husband and I had to cancel our trip this morning for our Sept 6 flight, due to heart by-pass surgery Sept 3 that could not be avoided. The agent we talked to was most helpful, caring , and most accommodating.
As soon as my husband gets a pass from his doctors to fly, we will be calling American Airlines and booking our flight to Phoenix to see our 2 1/2-year-old grandson.
Thanks so much
Jan and Jerry Peterman
Review by Dalach2 months ago
I wish I could give them 0 stars,was leaving NewOrleans to go to Cabo through Dallas and flight was cancelled for maintenance issues.Spoke to captain who was flying plane back to Dallas and said it was an old broke down MD-80 built in the 90’s and was being decommissioned and sold to a third world country to fly cargo.Got a $12 food credit voucher rerouted through Chattanooga TN to Dallas for flight next AM. Lost a day and a half at all inclusive in Cabo and AA says they will do nothing.Also my bag stayed in Chattanooga and I had no clothes for two more days.AA is pitiful and staff is obnoxious and useless.Timothy Morales