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Review by sheshe6 years ago
bought a car that blew up before left forcourt didnt get to drive it out so they gave me a refund on card then payment didnt go through after 4 days, bank had to issue him with a fraud claims form and refund me back the money first then go for him about it , after calling him told story i had to phone trading standards also why was buying this car another couple turned up 30 mins after buying the car broke down so be aware. after telling him trading and banks now were involved refund was given 20 mins after , amazing that .
Never again go to a good garage or dealer
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Review by Dan Hayes6 years ago
DO NOT USE. I bought a car from there other site in HOCKLIFFE (same company and owner as member of staff told me)place and have had numerous promises made in regards to issues which have not been fulfilled. I saw a car on autotrader advertised as 60000 miles so went to look at it. I decided I liked it so payed for the vehicle. I discovered that the mileage was actually 74000 miles however the Mot said it had done around 94000 miles. I was told thta this would be sorted out as it was an error and that if it couldn't be sorted I would recieve a full refund. Long story short, it has not been sorted out after 2 and a half months, I have not recieved the log book and I am now being ignored. Terrible customer service. Just want your money and will tell you anything to get it.
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Review by John Roullier7 years ago
Ironically we only visited A5 cars in Dunstable because we'd read such bad reviews of the other major Dunstable used car business, The Car Trade Centre.
We arrived and were greeted by a smartly dressed guy who let us look around without pestering us. My girlfriend picked 2 cars to test-drive, both small cars and priced around £1.7k. She did not like the Peugeot 206 as it "felt old" and by the sounds of it had splashy brakes and a loose gearbox.
She then test drove a Fiat Punto which looked in excellent condition on the interior and exterior other than a missing sun visor. She went around the block with the salesman, which isn't far and doesn't let you get over about 20mph the whole way round. I did not test drive the car myself - BIG MISTAKE!!!
She decided she liked the Fiat, at which point I haggled the salesman down from £1,800 to £1,430 and we went to the office to fill out the paperwork. The MOT was valid for 12 months and no problems were listed. No faults were declared about the car whatsoever. Everyone was all smiles and we paid via card, then left to fill it up at the nearby Esso. As she pulled up next to me in the garage the car was noticeably spluttering as it idled. She filled up and as we drove down the main road she was struggling to keep up, I pulled over saying I wanted to "have a go" at which point it became obvious we'd made a big mistake. As I pulled away the revs nearly went through the roof the clutch was so far gone, the exhaust rattled like a tank at high revs due to a hole in it, and within seconds it was obvious to me that this car had been ragged to the end of the earth by a previous owner. Again, MY mistake for not test driving it, but she seemed so pleased and so confident with it. I'm by no means a mechanic anyway!
So then I had the "pleasure" of driving this heap of junk, that could barely make it up a hill due to the clutch, back to the yard 10 minutes after we purchased it! I demanded to see the manager and the salesman who'd sold us it and rather forcefully explained that I wanted a full refund and the V5 to be destroyed before it went to the DVLA. The manager, not realising we had only just bought it, tried to suggest that the clutch had been new when it was sold and that it wasn't his problem. I dropped a few f-bombs at which point they agreed to process the refund in full, but still would not destroy the V5, saying he could not do it and didn't have any tip-ex!!! I made him scribble through everything instead and immediately left while they bleated weak apologies after us.
DO NOT USE, EVER!!!! Still worried that the refund won't go through or the V5 will be processed... I may consider changing this review slightly once the issue is forgotten and the money has been received back into her account, so long as they hold that end of the deal up.
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