In Birmingham if your journey is North of the city centre book a local taxi like Kingstanding or Great Barr but if your journey is from the centre or south of Birmingham city centre book A2B taxi. Best advice you could have no BS
Review by Falckereder Rottmann6 months ago
Review by Woodbridge6 months ago
I had a party last night and ordered 2 taxis over the the night
Taxi 1, we got a call taxi outside...no one there. Phoned their base waited 15 mins sent another one .. this was 1030 ish sat night
Second taxi ..Sun morning 1pm ish.... took a hour
to get call then dissappeared
After being told we were next .....
37 mins later cancelled and called a local taxi that took exactly 4 mins
I believe they say outside to give them more time to get a taxi to you.
Will be contacting Hackney Carriage on there false arrival times
Review by Tanz7 months ago
Really helpful & quick to resolve my query for my latest trip.
Review by Malofou7 months ago
I could not find my booking. There on-line chat was fantastic.
Review by Stephtech Momi8 months ago
We used A2B for the first time in January/February 2019 for a return journey to Manchester Airport. The fare quoted at the outset was reasonable and the day before we were due to leave we received a phone call from A2B advising that we should leave home earlier than planned because of imminent bad weather (snow). We were picked up on time and the driver found our house in the countryside without difficulty (most other taxi firms have usually got lost!). As a result we arrived at the airport stress-free and in good time. Arrangements for pick-up on our return journey went as planned. We are planning to use A2B for our next airport trip.
Review by Khel8 months ago
Terrible after sales service.
In Tenerife and again the pickup time is the same as the flight time. Cannot get in touch with anyone to make alterations!!!!
Same thing happened last time no driver arrived had to pay for a taxi myself.
Used this company a lot of times Tenerife is NOT a place they work well. Had issues on arrival as well NO taxi waiting for us. Took over 30 minutes to get it sorted and a lot of hassle.
A disappointed Hoppa customer☹️☹️
Just phoned and was told very uprupdly to just go and check with my hotel reception new voucher was handed in three days ago. Not only unhelpful and rude, but a lie, NOTHING THERE.
WILL NEVER USE THIS COMPANY AGAIN!!!!!!
Review by Ryanfifagamer Mostakkor1 year ago
all information I received was correct and my case was resolved smoothly
Review by LorraineW1 year ago
I never had a issue with A2b app they have been good to me how ever I'm disspointed with the app i would book my taxi for a specific time and I would get a call to say my taxi is outside like 20 mins early I'm checking the app it booked 2 cars this has been happing alot then I would do card payment it keeps saying error I then have to pay by cash which i dont always have so I have to make the driver take me cash point which I'm charged more... abit annoying
Review by DrAmrit Monira1 year ago
The driver for our transfer in Majorca drove like an absolute maniac, cutting corners on junctions with traffic travelling towards us, going onto a roundabout on the exit slip road because he was travelling too fast to make the turn. There were no seat belts and several times when he slammed in the brakes my little boy hit his head on the seat in front despite our best efforts to hold onto him. We were absolutely petrified and actually got off the bus half way and called a private taxi to get us to the airport safely which cost nearly €70. I was physically shaking and on the verge of tears by the time we got off the minibus. HoppaGO (previously known as A2B) refuse to refund taxi fare and Broadway Travel, who we booked through, have not been helpful and do not seem interested in the safety of their customers.
Review by Gennaro Reich1 year ago
Excellent. Have never had a bad journey and I use this company a lot!
Review by Nazaret1 year ago
Pick up at Prague airport 15mins late. Pick up for transfer to Budapest airport 30 mins late. Unreliable
Review by Afzel1 year ago
a lot of kindness and professionalism
Review by Romulus1 year ago
Always on time a good service
Review by Joooooooosh1 year ago
Great service. Just contacted their live chat to assist with confirming a different transfer time due to our flight being cancelled and they dealt with it swiftly.
Review by Caliesha1 year ago
Driver forgot about a passenger so left mogan via our destination Taurito returned to Puerto Rico and then back to Taurito with us and tried to add insult to injury by blaming the coast road to mogan being closed!! Still not heard a reply to my complaint logged on 19th May
Review by Moneypit1 year ago
Very helpful with my cancellation
Review by Madz1 year ago
I have used Hoppa a few times and always been happy with the service. I have an upcoming holiday in July and couldn't find my voucher, but Mandie came to my rescue, she was very patient and after 30 minutes back and forth she found my booking. Well done Mandie, i can breathe again :). Keep up the good work, roll on July.
Review by Venkateswaran1 year ago
I'd like to leave a very negative review towards A2B taxi driver who dropped my mum from resorts world to hodge hill for 20£. We never payed such a big money for this distance, with tc cars I used to pay 20£ to give me a lift from resorts world to perry bar !!! A week ago I payed 13£ for the same trip, for the same distance, this time, the taxi driver didn't even turn on the meter, and when my mum asked why is it 7£ more comparing to the last time which was a couple days ago the taxi driver raised his voice saying he has chosen other way to drive!!! I work with customer service for the last 7 years and it's very rare I face such a disrespectful, rude, disguisting customer service myself. That was saturday night to sunday 00:46 am, Silver toyota, REF-456, GK59VUR. Thanks for horrible service, I work in resorts world as well and whenever people ask me to book a taxi I won't ever recommend a2b.
Review by Gardez1 year ago
No problems with service
Review by Grier1 year ago
Poor customer service was told we would be picked up at 7pm. Never arrived so phoned and was told was told 8pm. My flight was leaving at 9.45 pm it takes 40 mins to get to the airport. When I complained they just made me out to be a liar.Very poor unacceptable experience.
Review by Beancramento1 year ago
This is my second time using hoppa, very reliable, reasonable prices saves get ripped off at airports. Will definitely continue to use.
Also on line staff always there to answer any questions. Very happy.
Review by Esaivanan Pressling1 year ago
Easy to use and the chat facility is really helpful. Just spoke to a really helpful agent who resolved my problem with no fuss. Thanks!
Review by HoyHym1 year ago
Rating again as I still have not received my money back for paying for a private taxi from resort to airport when they didn’t turn up!!!! We flew back on the 13th June!!! Terrible, we have emailed and spoke on phone and still no money!!! Wouldn’t mind but it was there fault and it’s over £80!!