They are a good option for me, I like most of the shop's I have been to and the staff was helpful most of the time. The phone support is decent and I experience that they are working on making it better.
Review by Bafford6 months ago
Horrible company. For example, if you go over your monthly package costs, they will charge you immediately and if you don't pay immediately, they will turn your phone off. Even worse, they force you to pay WITHOUT providing you an invoice, so you can see your charges only after 2 weeks of PREpaying them. So, in essence, they can charge whatever they want and forcing you to prepay without knowing for what exactly. This should be illegal!
Review by Jervin10 months ago
Worst company ever.
Review by SzeKei Maksousa10 months ago
A1 is providing the worst customer service ever. Since they took over Mtel in Bulgaria the services are awfull.
Review by Gayathiri Szota1 year ago
The worst experience that I had with a communication service after Vodafone. It's just a fkn scam in one word. I live in Austria for 3 years and they still managed to scam me for 4 than not fewer times. Minimal recharge amount is 10€ and at some point they apply a fkn fee of 1€ and then you have to recharge your phone with another 10€ because you just can't add 1€. FKN REDICULOUS!!! Hate this communication operator!
Review by Gydey Pravin1 year ago
The site is safe, BUT, A1 is very expensive and it seems they just want your money. They don't care about private persons - just the "big fishes" are important. It has the impression that private customers are internal just "dummys" for them... The network quality is also not so fine as promised. But that is not the fault of the technical stuff - I think there is something faulty at the management - but this is my personal opinion - maybe I'm wrong with this thought. At the shops many employee are very unfriendly and often I have the impression they think you are stupid. You will recognize that they just want to sell the product and they will tell you everything - essential it is positiv for you. The accounting is very slow and dubious... I had the case that I had to return a device I never received. It took a lot time to correct this. And the bound to a service is often very long. It's your choice if you say yes to this deal... Be careful and look also to other providers. Maybe they have a better conditions for you. - That is my personal opinion.
Review by Hatsuyo Surgenor2 years ago
I was travelling through Austria with a friend, who had her bag stolen. We decided to purchase a new phone and a temporary sim card from A1. We were told that the SIM card would make her able to call + text home, and she payed 10 € extra to make that possible. The seller told us that he had activated the SIM card and that everything was fine.
We quickly found out that she was only able to write and call within Austria, which wasn't what she had payed for. We tried calling customer service, and the first time, a lady answered that she couldn't speak English, but she would get someone to call back who was able to speak it. After waiting for half an hour, we tried calling again. The new lady was neither able to speak English, which made me try to speak to her in German, since I know the basics. When I tried to tell her to explain things to me slowly, and when I asked her to repeat what she had said, she said that it was impossible to help and hung up the phone. The third time we tried calling customer service, a man told us that the employees are not allowed to speak English with their customers.
I loved Austria and all the other people there, but this is the absolute worst kind of customer service I've ever seen. Either the employee that told us someone would call back in English, is lying or the man who said they weren't allowed to speak English, is lying - and the third decides to hang up the phone.
I wouldn't ever recommend getting a temporary SIM card from this company if you're traveling through - I've never experienced anything like this.
Review by ITSecurity Heite4 years ago
Good Service, possibllities to choose for internetrate,
webmail gives you the opportunity to see if the emails you receive are spam or dangerous etc.
Review by Cherenet Petevi7 years ago
Mit A1 habe ich sehr schlechte Erfahrungen.
Bin mit einem USB-Stick dieser Firma im Internet und habe seit meinem Umzug an einen anderen Ort nur Probleme. Die Verbindungsqualität ist sehr schlecht, was zu Verbindungsabbrüchen, zähem Surfen und lahmen Downloads führt.
Die reguläre Hotline weiß keinen Rat und gibt mir die Telefonnummer des Technik-Service. Es handelst sich um eine 0900 Nummer, die Euro 1,56 pro Minute kostet.
Rufe da an und bekomme gesagt, die Verbindung müßte eigentlich gut sein, was sie aber nicht ist.
Rufe nochmal die reguläre Hotline an und teile abermals mit, das die Verbindung schlecht sei. Bekomme daraufhin zu hören, die Verbindung sei laut Technik-Service doch gut. All meine Versuche, zu erklären, das die Verbindung eben nicht gut sei, werden mit Hinweis auf den Technik-Service abgetan.
Ich weise darauf hin, das ich einen Vertrag mit Bindefrist habe und bis zu dessen Ablauf ein Internet brauche, das funktioniert.
Nun wird mir allen Ernstes vorgeschlagen, ich solle doch einen anderen Internet-Anbieter wählen. A1 müßte natürlich trotzdem bezahlt werden.
Auf meine erboste Frage, ob A1 glaube, ich hätte einen talerkackenden Esel zu Hause heißt es, es bestehe kein Grund, ausfällig zu werden.
Habe versucht, auf der Homepage von A1 im Kundenforum mein Anliegen vorzubringen. Dazu ist eine extra Registrierung für´s Forum nötig (warum einfach, wenn es umständlich geht)
Die Registrierung schlug fehl, weil angeblich das Passwort jedesmal falsch war, obwohl ich mich an die Schreibvorgaben dafür gehalten habe. Nach dem x-ten, von zahllosen Netzausfällen begleiteten Versuchen, habe ich es aufgegeben.
Vor knapp einem Jahr hat A1 wegen eines versehentlichen Mehrverbrauches von Datenvolumen satte 400 Euro von mir einkassiert. (Ursprünglich sollte ich sogar 800 Euro zahlen, was aber durch das Einschreiten einer Rechtsanwältin verhindert wurde. Das nennt sich A1-Kulanz)
Beim Abgreifen also sehr fix, beim Service eine glatte Nullnummer, von dem man regelrecht verarscht wird.
A1 ist in meinen Augen ein einziger Sauladen.
Review by Courtnee Samit7 years ago
Kann mir nicht helfen, bei drei bekomm ich mehr für weniger geld!
Review by Lynnon8 years ago
Spam received from hosts in this domain.
Review by KenRam9 years ago
Super nur A1 für Österreich
Review by Capenancy9 years ago
Bei Handy und Internet sehr gut. 1a Netzabdeckung bei meinem Breitbandstick
Review by Calvinxs10 years ago
Review by Darklldo Qamg11 years ago
Österreichischer Mobilfunkanbieter A1. Sehr guter Service und tolle extras. Die online Rechnungen sind sehr übersichtlich und können sogar grafisch dargestellt werden.
A1 Telekom Austria AG is rated 3.0 based on
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