A Suit That Fits Reviews

Ordered a suit for our wedding in January, advised wedding date was May. Chased, chased and chased and was fobbed off with excuses about a flood in their factory (it was an earthquake the year before) - it's just lies. The company clearly has no cash to pay its suppliers, so the suits aren't getting made. Yet ASTF keeps taking people's cash. It's an utter con. Paid on my credit card, so going through them to claim the money back. DO NOT BUY A SUIT FROM THIS COMPANY. AVOID.

Been waiting over a 18 months for a suit. Think they have gone into liquidation.

Avoid. They should take their website down to be honest.

This would be a ZERO STAR review if I could. Utterly terrible, I've been waiting for a suit for a year and 10 shirts since January - I foolishly believed their reboot story. I've done all the measurements, chosen the material etc and not update in months. I call, mail and so on and get no response whatsoever. You are better off setting fire to your money - giving it to these shysters is throwing money away.

Read the reviews below - my experience the same. 3 shirts paid for and never received. Don't go anywhere near this place. I'm going to arrange an appointment to pop in and, "have a chat".

I was told to call my credit card company for a refund. Need I say any more? In retrospect, the "incredible" voucher offers, where you pay up front for a suit, in the future, were just that... not credible.

10 year and happy customer who grabbed an email offer in Oct. Measured up and met 3 tailors in the mortgage / city office. 6months down the line I don’t have a suit or email but someone did pick up the phone today who gave me the new factory story...”flooded and unoperatiobal due to weather! But your suit will be ready in 2 weeks”

Having read these reviews I’m really not so sure! The thing that really gets me is those tailors back in Oct clearly knew and still took my money.

Until further notice -sadly I must say “Avoid” and although I expect the firm to go under, I hope it doesn’t

UPDATE TO PREVIOUS POST

Having paid for suits upfront, and having had one fitting I had then heard nothing, couldn't get hold of anyone by email or phone and seriously feared that I would never see the suits I had paid for.

However, I noticed the website was still live and accepting bookings so I figured I would try it and hope to speak to a real person. I half-expected to find boarded-up windows when I got there but was delighted to discover they are still operating. And even better I walked out with my 1st suit (that fits well and I'm very happy with!).

So, what the hell has been going on? Discussed at length with Nick (who has worked for them for 10 years) and seems to me a genuinely nice guy who desperately wants to do the right thing by his customers.

They had serious issues in the middle of 2018. Lost their Nepalese factory (they're in dispute with them still) and also lost most of their back-office support staff. Liquidity became extremely tight, partly because of Nepal but also they had tried to expand aggressively which didn't really work out. They got their new Vietnamese factory up and running but the overhang of issues very nearly put them out of business (they had to stop trading for a period in Jan 2019).

However, a change in ownership is progressing and they are now back in business, taking orders and delivering suits again. They're still operating off a skeleton staff without any real customer service support but the situation appears to be improving.

ADVICE: If you are in the position of having paid for suits but now can't get hold of any updates, log in to your account, book an appointment and the use the freeform box on that screen (I think it's called "Additional comments" or something like that) to outline the situation. The people who do the fittings will see this text and can actually do something to respond! (It's not completely clear why they don't have a single person in customer service but I guess that's the first thing they'll fix once the ownership is resolved.)

I really hope these guys get through this tough period. Everyone I've dealt with on the ground has been 1st class and the suits have always represented very good value (I've had 6 suits from them). But clearly they're not out of the woods yet and I suspect the brand is irreparably damaged.

If ordering a new suit, my sense is you'll eventually end up with a great suit for great price, but it might take a while. And you'll probably want to make sure you pay for it on a credit card that provides decent insurance in case they go out of business before they deliver your suit (I actually don't think they'll go under now but clearly still a risk!).

Same as all the other reviews. Whoever owns the company now is a crook who has stolen everyone's money without delivering the goods. Avoid at all costs. If you are waiting for something raise it as a fraud with your card company ASAP.

Could only give one star as no option for zero.

Went to ASTF full of optimism - good initial consultation and then zero follow up after.

I chased them via phone, email, Facebook and in person.

It’s been 3 months hence I contacted my debit card provider and got a chargeback payment for the full price.

AVOID AT ALL COSTS

Maxim was excellent!

Used to really like this company, but they have clearly messed up in the last 2 years. I paid in full for a suit and extra trousers in July 2018 and they have yet to deliver. Their customer service phoneline is useless and they have stopped replying to emails. Trying to get my money back via PayPal. Real shame that I have to say 'Don't use them!'

Unable to give ASTF zero stars. I ordered 5 shirts over 15 weeks ago and am yet to receive them. First I was told there had been a strike by their tailors in Nepal, next i was told there was a problem with shipping. Now they have stopped any form of communications.

I spoke to another London based tailor and they said “oh, you went to A Suit That goes bust”. Says it all. Don’t expect to get anything apart from your money stolen :(

Bought a voucher for a discounted suit in April, and having received it 8-10 weeks later, I was initially quite pleased with the fit and the fact that 2 alterations were made before finally taking it away.

However, within 3 wears the inside leg of the trousers was bobbling, indicating poor quality fabric. I took this pair back to the West End studio, who confirmed that there was a manufacturing defect. In the meantime, I wore the spare trousers I had purchased twice, and the same defect was apparent.

I have received a notification that the first pair of trousers are ready to collect, but cannot reach ASTF by phone or email. My next step will be to just turn up at their studio and see if I can get a straight answer from someone. I have also commenced s75 proceedings with my credit card issuer to reimburse the money which I spent. Avoid.

I ordered a three piece suit for my wedding in September. Excellent service from Mac in Bristol, a gentleman and very good at his job. Can't recommend enough!
Took ASTF up on the £500 for a £1000 voucher offer, very good value for money.
Need to give them a couple of months to work with, this is so you can go back for a couple of fittings to get the garments to fit perfectly.
End result for me was a top quality suit that fits like a glove.

The experience of getting a bespoke suit has been great and one that I would recommend to everyone! As someone who is much taller than average I often struggle to find a suits that fits... But certainly not in this case.
The advisers are knowledgeable and offer great advice. I very much enjoyed going through the options with Liam Gettings and I am looking forward to my next fitting!
I would certainly recommend them to anyone in the future

Great service and all very easy. Also provides confidence that quality is important to them. Would definitely recommend!

Abysmal transaction. No suit, and weeks after promising refund have still not received a refund.

Great suits, great prices!

Great Service, very professional with a large variety of fabrics.

Nick and Archie have been outstanding and the end result? A suit to be proud of - you know the kind of suit you feel great in! Just make sure you pick the right cloth for both you and the occasion you want the suit for.

My first suit from ASTF is 10 years old and still in use. I’m now waiting for my fourth suit to be made. You get what you pay for in terms of fit and cloth but the help and advice to get these right comes free! Be as bold or as quietly understated as you like. I thoroughly recommend them.

I used ASTF to tailor a 3-piece suit for my wedding after a recommendation from a friend. From day 1 Mac in the Bristol studio was helpful, forthright and extremely knowledgable. The turnaround time was very quick and Mac was always on hand to take a telephone call as well (via head office) when I had additional queries. He was absolutely meticulous in his approach to ensure the suit was as close to perfect on first fitting, so that any alterations required would be minor. In the end I only needed one alteration to the trousers and everything else was spot on. Additionally the company's Easter promotion meant that I was able to buy a signature 3-piece at a considerable discount and a nice customisation (personal name label) was added in for free. I heartily recommend ASTF!

I’ve used this business multiple times. Lovely suits. Nice fit. Decent timeframe to turnaround. No issues to have the suits altered slightly if not quite right first time. Generally only ever dealt with nice people.

First ever tailored suit and I couldn’t be happier. Great service and the finished suit is fantastic

Quality garments, excellent friendly service and great value. Highly recommended! Mac is a lovely chap.