So I placed an order the week before mothers day for about $1700. My card was charged that moment I clicked submit. Got an email a few days later that said that the parts would have to come from the manufacture and that they will update me in 2-3. Never happened. After speaking with other suppliers I found out that the lift kit I ordered was on backorder for more than a month so I cancelled my order, so I thought... I called on May 11th to cancel the entire order. The woman I spoke with even asked if I wanted to cancel the order for the lift kit too and I told her yes. Refund showed up on the 13th but it was not for the full amount. Called on the 14th and was told that it "should" have all been refunded and that someone will be in touch later that day. Next day no word and when I called back was told that the refund has been processed and I should have it back by Monday. Wait until Friday the 22nd and still no refund. Called that morning and still couldn't get an answer for why. I called back and was moved up to the supervisor Marko Cruse at extension 5913. That's was when I was told that the reason I was not refunded all of my money was that THEY decided to hold on to it and try to see if they could get a sales person to call and see if I wanted to replace the lift kit with something else. The time line for all this is that on the 11th I asked for a full refund for an order that I have not received any part of. They took it upon themselves to instead hold on to my money for no reason. On the 18th when I called back asking for the rest of my money they AGAIN decided to not refund my money for items that I never was sent and assigned me to the sales department that was suppose to get in touch with me an never did but I was told that I would be receiving the rest of my refund. On to the 22nd and I have had enough of the "I don't knows" and "we will be in touch" and finally was moved to a supervisor Marko Cruse Ext. 5913. Only when I spent the better part of an hour asking questions and demanding answers was I told of the events and how everything was handled on there end. I kept asking who decided for me to go against my requests for a refund and keep my money and I just got the run around. According to Mr. Cruse Ext. 5913 the problem was with the sales department and was told that I have to talk to a Joe Nevaro Ext. 5127 and he can explain why. I tried to call Mr. Nevaro and have yet to be called back. Why couldn't I have a refund for items they don't have an I didn't receive? Who decided to keep my money so I can pay interest om it? I can keep going but the long a short is just don't ever buy anything from these crooks. Please please please just don't.
Review by Ylli3 months ago
LYNWOOD BRANCH AND ENTIRE CORP IS TERRIBLE>
After looking online at their website and seeing " Free next business day delivery if ordered before 3 pm" I jumped right on buying my soft top. The Lynnwood, WA #52 store was nothing but aweful. After ordering the top over the phone 2 hrs prior to the deadline, I was told it was in stock and Tuesday I could pick up my order. The following day I called back to ensure I could come Tuesday and was told the order was never placed and that my top was in Post Falls, ID. Not that big of a deal, you can still get it to me Tuesday... Tuesday rolls around and I show up to pick up my order. I am told they never ordered the top, and that it was now in Compton, CA.. BIG ISSUE. Your sales rep stated on two separate phone calls that my order was placed, you charged my credit card, and still did not place the order. After speaking with store manager, I am told this is often a problem and that they tend to misadvertise... I was in the store with 3 customers sharing the same issue... NEVER GO HERE!
Review by Sonrico4 months ago
Nightmare experience with 4 Wheel Parts. I had a Rubicon longarm 4.5 inch suspension lift ordered and installed by 4 Wheel Parts. I have a 97 ZJ Grand Cherokee Jeep. They originally told me the labor would be approx 2000 dollars but in the end, they inflated it to over 4000 dollars. They ordered 2 new driveshafts they told me would be approx 250~300 dollars each but again ended up costing over 1,100 dollars for front and rear. They cut off my tailpipe right next to the muffler with less than an inch instead of leaving some pipe to work with. I had to order a new muffler and get custom exhaust work for the tailpipe. Now the unbelievable worse part, I ended up with a drone. I first thought was exhaust and so tried to fix it multiple times. I went to 4 Wheel Parts, they seemed they didn't want to help me. They told me it was the rear bearings which I just had done. I went to Vancouver Frame and Axle and they told me it was the driveshafts. When I went to 4 Wheel Parts they said absolutely not the driveshafts but I then switched out the driveshaft with my brother's driveshaft and it greatly improved. I even changed the transfer case in my wild goose chase to try to fix the problems they gave me with no help from them. I left out tons of work with no good results. The bottom line, 4 Wheel Parts more than doubled the labor costs on my lift and ended up giving me an undrivable vehicle for long trips. They offered no meaningful help for me to resolve my issues. Nightmare, Nightmare, Nightmare !!!
Review by Galongen7 months ago
I recommend going somewhere else. 4wp says they care about customer service but they really don't care about their customers. I ordered taillights for my truck it took 8 days to come in when it was ordered from another 4wp store. I called them to see what's going on with my purchase was told to give them a few more days. I call the next day to cancel the person behind the counter said they came in yesterday. My taillights have an issue (I purchased the 4hp warranty) now waiting another week no one called me. I called them to find out spyder lights is no longer doing business with 4wp. They told me to pick out something else. Went is to try to pick out something and turns out I wasted my time cause I was told no one could help me that one guy could help but he was to busy with inventory in the back.
Review by Loreto8 months ago
I ordered new tires and wheels for my truck, four full working days I check my order status and it says its still being processed so I called and got ahold of NOBODY after being on hold for 18min and 57sec, according to my phone. Thats when I sent the email asking about my order. I was told this...... We apologize for the delay and inconvenience. We are currently waiting on part number BRW900B786045 of your order. I have contacted the manufacture to provide me with an update. As soon as I get a response, I will be informing you.
I was never sent an email stating they were waiting for ANYTHING and have been expecting them as I received a ticket for an almost bald tire, so thats why I ordered it but not being shipped and all and having to hold my hand on my ass for any answers, I had to pay the ticket because it wasnt fixed in alotted time. I just called and canceled my frikin order. Should have read the reviews a little closer. DO NOT DEAL WITH THIS COMPANY, you have been warned!!!!
Review by Alan 1 year ago
I ordered some fender flares that said they would fit my vehicle, they didn't fit.
They cost over $300 and the company won't pay shipping to return them, and might charge me for arrival shipping, and possibly a restocking fee. So now I have spent over $62 to send them back so far, and have no product. The website was totally misleading and incorrect about the part fitting my year, make, and model of vehicle. When my husband contacted customer service they politely said they would not pay return shipping. Big rip off.
Review by Anushia Jarahyan1 year ago
I purchased a G2 Axle & Gear Differential Cover (G2 Axle & Gear is part of 4 Wheel Parts). I've emailed G2 (aka 4 Wheel Parts) twice wanting to know the torque specs on the cover, and the torque specs on the load bolts and never received a response. I don't know if this place is short staffed, or the employees don't care! They got their $200, and could care less!
Review by Geneithe Ramah2 years ago
Back in October of this year my hubby and I were planning to take my new 2017 Rubicon on a wheeling event in the Cumberland Mts. of Kentucky. One of the things we had done prior to leaving was to have a CB radio installed at 4wheelparts store on Midlothian Turnpike in Richmond, VA. Once we were out on the trails I went to engage my lockers and could not get them to work. The sway bar disconnect wasn't working either. After returning home I took my Jeep to a Jeep dealership to have it checked. They determined the issue was the fault of an improperly wired CB. After multiple attempts to connect with the store and sending the documents from dealership stating what was the problem, we have not heard back from them. We requested the fee we were charged by the dealership to fix the problem. An email was sent to corporate and they too have ignored us. We have spent a lot of money over the years at 4wheelparts for Jeep mods. I will never purchase from them again. Buyer beware!
Review by MrsMUN2 years ago
My Experience Will Follow: "Hey 4wd.com, I gave you guys tons of chances, I remained patient, & you failed. So, this will cost you thousands of customers & $ now. CAN YOU DEAL WITH THAT?!?" I'll save everyone a lot of time and headache and anguish: "IF THE SITE YOUR ORDERING FROM HAS NO CUSTOMER REVIEWS SECTION OR SERVICE RATING, NNNEEEVVEER OOOORDDDERRR FROMMM THEMMM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Because that means after you order from the friendly-helpful-affable sales person, YOUR'E ON YOUR OWN. Good luck ever getting the right order or God forbid you have a return or exchange. And don't be fooled, 4wd.com, 4Wheelparts.com, TransamericaWholesale, and others are the same store(ask first). If you dont want to be totally stressed out and pssed off, AVOID THEM ALL. 4wd.com has a FEEDBACK icon but you as the customer can only add yours, not access others. So, stick to Amazon or Ebay products, who do care enough about their customers to provide a Seller Rating & a Review Section. If you think I'm just an irrational hothead, I copied what happened when I ask for customer reviews on their chat icon & I'll paste it at the end.
So, how did all this happen? Just one simple order for shocks & a stabilizer was made on 3-30-18. I called to place the order to ensure it was correct. I verified with the assoc. that the '93 Wrangler was lifted at least 2" so i needed extended shocks, & ordered a set of Rancho's with a Stabilizer. I work for a Jeep Dealership so our Master Mechanic, who now works privately came all the way to the dealership & picked up the Jeep & shocks to install them. He calls the next day and says;"I got your shocks off & went to put the others on but they're 2-3 inches shorter & leave you only 1 1/2 inches of articulation". So, he brought them all the way back to the shop, & I began my adventure of trying to get thru to 4wd.com Customer Returns. 4 days of calls and recordings, and endless loops, and being intentionally hung up on. Finally, I resorted to calling back thru the sales line, which they are of course quick to answer, & I immediately requested a Supervisor. I got Supervisor LANCE, to whom I explained very briefly, & he seemed competent & professional, & he was very aware they have no customer service after the sale, using the excuse:"Our company is going thru some changes". He agreed to exchange the shocks, return the stabilizer, and emailed me some UPS return stickers. I sent them immediately, as my Jeep is sitting without shocks at my mechanics shop. Weeks start going by. I'm busy working 60 hours/week, the last thing I need is to babysit an order. Finally, on 5-10-18, I call back thru a TransamericaWholesale # i got from our service dept.& I get Scott, ask for a Supervisor, he says nothing, transfers me, I get Supervisor Jeff Brown, who takes my invoice #, says my name, & says he needs to transfer me, it rings, then is picked up & immediately hung up. So, I recall Supervisor Jeff Brown, & as I'm leaving a message, Supervisor LANCE calls me. He says confidently:"Yep, we got that order cancelled, & refunded". Yes, that's right folks, 6 weeks later, & it wasn't even in the mail. To keep from losing it on this moron, who had so positively confirmed the "EXCHANGE" with me previously, I just said that I was good with that because I'm definitely going with someone else, anyone else has to be more competent than this. He says "bye". So, I start looking for a place on their website to warn others, & guess what? There isn't any. Here's what they said when I tried going thru their Chat icon to ask for Feedback reviews I could read: 4WD.COM CHAT
5/10/2018 11:53:09 a.m.Welcome-We're here to help!
11:53:09 a.m.Interaction alerting Moe.
11:53:09 a.m.Moe has joined the conversation.
11:53:55 a.m.I've got a shock question for you about your lift shocks?
11:54:21 a.m.Hello, how may I help?
11:54:35 a.m.Hey Moe how are you?
11:55:29 a.m.Good, how about yourself? what is your question about shocks?
11:57:23 a.m.Well Im wanting to order a lift with shocks for my jeep but before I order from anyone I like to read thru a few of their reviews for a consensus. I see a feedback buttton to my right but I don't see where I can read others experiences ordering with 4wd.com
12:00:29 p.m.We strive to provide expert services. My recommendation is to reach by phone and we would be able to answer any question you may have and and assist you with processing an order.
12:03:01 p.m.yeah, I understand that's a given, but how or where do I go to read your reviews by your customers? IF i go on amazon or any others site I can see multiple reviews but I can't see any on your site, or 4wheelparts or Transamerica wholesale. Why am I not allowed a review before I buy?
12:05:43 p.m.I mean you guys obviously take reviews thru your feedback icon window, why cant i see those reviews???
12:06:43 p.m.Are you looking for reviews on products or 4WD?
12:07:49 p.m.Yours, the ones you receive thru your feedback icon. 4wd.com's reviews of how the orders go
12:09:41 p.m.We do not have have a feed back sections for orders. Unfortunately you would have to do a search on the internet to see feed backs.
12:09:45 p.m.If Im going to spend $2,000 on a lift kit I'd kind of like to know how other customers experiences have gone. Don't you read reviews of both product and vendor on Amazon or Ebay before you buy???
12:11:48 p.m.So, I need to go to a third party review site to get a review on your service???
Yes, folks, that's how inept this whole company is. It might have been a good thing in my case because I just bought a 2nd Jeep, 2010 JKU and I was about to order a lift kit, lightbar, tires, wheels, etc. and I can't even begin to imagine what an f ing nightmare that would've been. Just taking the time to write this review is costing me money, not to mention the endless loops of transfers, shopping for a new co, etc. I guess I'm lucky my mechanic isn't charging me 6 weeks of Jeep storage.........I hope. This is for the next poor soul who sees their flashy websites & assumes they are reputable just because they look big. For the love of all things holy, & your sanity,
DON'T DO IT!!!!!!!!!!!
Review by Does Peeni2 years ago
You have to understand my obsession with my Jeep. 4 Wheel Parts is my kryptonite. There is a physical store near me that I am able to place an order online and go to the store for pick up. Its that simple. If I had the funds, I would spend more money there, than I can possibly imagine. JEEP stands for Just Empty Every Pocket - and do it at 4wheelparts.com!
Review by Aprele2 years ago
Called today to find out where my order is. 7 shipping days after I ordered. They said they weren't sure when I would receive it. I asked if I could cancel my order but they said no because it has shipped. Ok so they can tell it has shipped but not when or when it will arrive and by the way if you cancel you have to pay to ship it back if it does ever arrive.
Review by Sookhee3 years ago
I ordered a receiver hitch over 2 months ago and have not received it yet. I had to call them to see where it was. They told me it was on back order. But, they still have it listed on their website, not saying it's out of stock. Every time I call they tell me they have no idea when it will be in. They will not reply to my emails at all. I highly recommend NOT doing business with this company. I will never order from 4Wheelparts.com again!
Review by Aliraza4 years ago
Ordered over $1,000 in parts online over 2 months ago and still waiting. I had to follow up with them, every few weeks, they do not advise of the hold up, or seem to care if your order ever gets shipped. Once they have your money they don't care. No one even is returning my emails, calls or messages anymore. Worst online buying experience ever.
Review by Dumisani5 years ago
All in all a great, trust worthy site. Shipping is fast, they have regular sales/specials. Good company with a good reputation to back it up.
Review by Clips8 years ago
site for 4 wheelers
Review by Sheaon Christofilakis9 years ago
by far the worst people I have ever worked with. Everyday they keep promising to send me my parts that I purchased. I should have received the parts over 3 weeks ago. One time I even asked to talk to a manager, so I left a voice mail. Well 2 weeks have gone by and surprise I still haven't gotten a call. I would not recommend this website to anyone
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