We collate all the best reviews from around the Internet so you can view them in one place
Review by Greinke Nedervelt1 year ago
Website was struggling to accept payments
Sourced from Feefo
Review by Sueq Settlemoir1 year ago
When looking at different flights when we went back the rooms were different prices and things changed but we got there in the end
Sourced from Feefo
Review by Terracall Mossler1 year ago
Straight forward although once would of liked a call from the company
Sourced from Feefo
Review by Ultronman1 year ago
Very slow.
Sourced from Feefo
Review by EightyEight1 year ago
The connection at TC end was slow, tripping out - took four attempts to book online my experience was dismal to the point if the last time i tried to book i could not complete the booking you would have lost the holiday.
Sourced from Feefo
Review by Magro1 year ago
Your online site does not have enough tweeks i.e I had to ring to find out if I could add some extra days only to be told that she could not get anywhere near the price I had don't get that as it is thomas cook I am ringing and a thomas cook holiday I had onlie
Sourced from Feefo
Review by Tsibah1 year ago
When I started completing the form it was very slow and I had to do a refresh at the end and start again. After this it was quick and easy. I would have given it 5 stars had it been like this in the first place.
Sourced from Feefo
Review by Albia1 year ago
ok but after being accused of stealing at a t/c hotel last year and being told that they got the wrong one and having to be moved to this hotel last year before i put the arrogant bar manager through the wall (who accused me) with no apoligy what so ever my faith in t/c is not good atm. hopefully we will have a lovely holiday
Sourced from Feefo
Review by Worn Xavre1 year ago
Very slow to navigate backwards and forwards between pages, when browsing different options.
Sourced from Feefo
Review by Kentucy1 year ago
The website is very poor and slow
Sourced from Feefo
Review by Carynjoe Ondap1 year ago
The price changed overnight! After booking I didn’t receive a confirmation email till the next day but got a message saying it might not have been booked had to phone and be kept on hold for a long time caused some anxiety. Quiet difficult to find out price and to change details.
Sourced from Feefo
Review by Qupid1 year ago
Holiday booked , deposit paid ....but have not received confirmation by email and cannot log in... have had 2 live chats ( yesterday after booking holiday and today) to be told there are problems and to try again later today ot tomorrow ...... I don't even have booking reference..... pretty disappointing tbh
Sourced from Feefo
Review by Zenfone1 year ago
When trying to pay for holiday system froze, also once you have selected and go for a quote, you are not just able to easily refresh quote
Sourced from Feefo
Review by Ihesia Fukes1 year ago
I booked the holiday with no problem online , I upgraded to a beach room as it’s my 30th wedding anniversary and I had been trying to find out more details on the web site and on trip advisor regarding the beach room assumed it would a room leading directly on to the beach . I was contacted on my mobile phone on Saturday by Sam customer service representative who stated he would look into it, he sent me an email back to say beach room meant a beach view . I replied to him that I thought that was odd as most of the apartments look like they face the beach/sea ad wondered if it was value for money . its Very confusing as it’s not described as beach view like sea view is . I’m still awaiting his reply
Sourced from Feefo
Review by Kerija1 year ago
Initial enquires made in Silverburn, one staff member exceptionally helpful, the other kept saying that all info available online. Went into Largs as changed the duration and systems were Dow. On return to Largs store a number of days later one member of staff tried to assist although systems were slow and eventually left asking staff to email finds. No follow up by Largs, no call to find out of information was helpful, useful or if I wanted to book.
Sourced from Feefo
Review by Alfrita Faciane1 year ago
took to long to book web keeper locking up when we try to book our seats it keep asking me to edit my seates but can not do so. there are no email address or phone number to contact anyone. to ask what is going wrong. HOW CAN YOU BOOK ANYTHING ( LIKE EXTRA LEG-ROOM) IF THERE IS NO WAY TO DO IT . Its crazy
Sourced from Feefo
Review by Wannapong1 year ago
Poor web page.
I usually will use the tui web page whilst looking for holidays as it is easy to use and I can go back and look at other resorts quickly .
I book with Thomas cook as they have a resort that I like.
Thomas cook flight staff are very good also
Sourced from Feefo
Review by Vadivelu Gangurde1 year ago
I booked with Thomas Cook, however the flight was with EasyJet. EasyJet’s self service check in and bag drop was very time consuming as many passengers don’t have a clue how to use them. There was four agents there to offer assistance, couldn’t they just have sat behind the desk and checked in passengers. Would have made the whole experience quicker. I love Thomas Cook, you are a great airline. EasyJet cheapen your brand.
Sourced from Feefo
Review by Riverland Billkhu1 year ago
I selected to make the booking as I went to proceed to pay it says there has been an error with the website it hasn't updated, then I had to go back and start again by time I went to put it through it said the room was unavailable ? even tho it said 2 available and had to select a upgrade room. However I went back on this morning and theres still 2 available but for me to change this is a £100 admin fee so I may as well leave the upgrade room on it. Apart from that it was great and I found you was the best price online! Thankyou
Sourced from Feefo
Review by Nealesh Skulj1 year ago
Problems with the site then wouldn’t load seating map despite several attempts at time of booking
Sourced from Feefo
Review by HarveyK Mandora1 year ago
Don't know what the issue was but I got error messages when trying to pay.
Beyond that, room was listed as "balcony" - being up a floor with a private balcony but booking says "or terrace" which is not what I better get...!
Sourced from Feefo
Review by Amberh1 year ago
Website is too slow and did not complete payment at first attempt.
Sourced from Feefo
Review by Calidave Vaagen1 year ago
Average because I didn’t receive a confirmation page to check details after setting up my direct debit. As a result I had booked the wrong date. Took two lengthy calls to resolve and the date I wanted was more expensive. The call center operator who resolved it then didn’t give me the full ten per cent discount on the greater amount that was the promotional offer so still £110 out of pocket ☹️
Sourced from Feefo
Review by Lorida1 year ago
OK until it came to making payment when it just wouldn't accept it. Tried desktop and kindle but same problem. In the end managed to book the holiday using my daughter's smartphone.
Our reviews are aggregated from multiple sources to give you the best overview about thomascook.com.
About
Holidays are a chance to escape the everyday, enjoy new experiences, indulge in relaxation and focus on quality time with your family and friends. Trust Thomas Cook to make your holidays truly special.
