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Thomas Cook Reviews

1,174 Reviews | 4.0 Rating
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Reviews 1,174

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Review by Greinke Nedervelt 2 years ago

Website was struggling to accept payments
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Review by Sueq Settlemoir 2 years ago

When looking at different flights when we went back the rooms were different prices and things changed but we got there in the end
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Review by Terracall Mossler 2 years ago

Straight forward although once would of liked a call from the company
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Review by Ultronman 2 years ago

Very slow.
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Review by EightyEight 2 years ago

The connection at TC end was slow, tripping out - took four attempts to book online my experience was dismal to the point if the last time i tried to book i could not complete the booking you would have lost the holiday.
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Review by Magro 2 years ago

Your online site does not have enough tweeks i.e I had to ring to find out if I could add some extra days only to be told that she could not get anywhere near the price I had don't get that as it is thomas cook I am ringing and a thomas cook holiday I had onlie
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Review by Tsibah 2 years ago

When I started completing the form it was very slow and I had to do a refresh at the end and start again. After this it was quick and easy. I would have given it 5 stars had it been like this in the first place.
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Review by Albia 2 years ago

ok but after being accused of stealing at a t/c hotel last year and being told that they got the wrong one and having to be moved to this hotel last year before i put the arrogant bar manager through the wall (who accused me) with no apoligy what so ever my faith in t/c is not good atm. hopefully we will have a lovely holiday
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Review by Worn Xavre 2 years ago

Very slow to navigate backwards and forwards between pages, when browsing different options.
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Review by Kentucy 2 years ago

The website is very poor and slow
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Review by Carynjoe Ondap 2 years ago

The price changed overnight! After booking I didn’t receive a confirmation email till the next day but got a message saying it might not have been booked had to phone and be kept on hold for a long time caused some anxiety. Quiet difficult to find out price and to change details.
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Review by Qupid 2 years ago

Holiday booked , deposit paid ....but have not received confirmation by email and cannot log in... have had 2 live chats ( yesterday after booking holiday and today) to be told there are problems and to try again later today ot tomorrow ...... I don't even have booking reference..... pretty disappointing tbh
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Review by Zenfone 2 years ago

When trying to pay for holiday system froze, also once you have selected and go for a quote, you are not just able to easily refresh quote
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Review by Ihesia Fukes 2 years ago

I booked the holiday with no problem online , I upgraded to a beach room as it’s my 30th wedding anniversary and I had been trying to find out more details on the web site and on trip advisor regarding the beach room assumed it would a room leading directly on to the beach . I was contacted on my mobile phone on Saturday by Sam customer service representative who stated he would look into it, he sent me an email back to say beach room meant a beach view . I replied to him that I thought that was odd as most of the apartments look like they face the beach/sea ad wondered if it was value for money . its Very confusing as it’s not described as beach view like sea view is . I’m still awaiting his reply
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Review by Kerija 2 years ago

Initial enquires made in Silverburn, one staff member exceptionally helpful, the other kept saying that all info available online. Went into Largs as changed the duration and systems were Dow. On return to Largs store a number of days later one member of staff tried to assist although systems were slow and eventually left asking staff to email finds. No follow up by Largs, no call to find out of information was helpful, useful or if I wanted to book.
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Review by Alfrita Faciane 2 years ago

took to long to book web keeper locking up when we try to book our seats it keep asking me to edit my seates but can not do so. there are no email address or phone number to contact anyone. to ask what is going wrong. HOW CAN YOU BOOK ANYTHING ( LIKE EXTRA LEG-ROOM) IF THERE IS NO WAY TO DO IT . Its crazy
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Review by Wannapong 2 years ago

Poor web page.
I usually will use the tui web page whilst looking for holidays as it is easy to use and I can go back and look at other resorts quickly .
I book with Thomas cook as they have a resort that I like.
Thomas cook flight staff are very good also
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Review by Vadivelu Gangurde 2 years ago

I booked with Thomas Cook, however the flight was with EasyJet. EasyJet’s self service check in and bag drop was very time consuming as many passengers don’t have a clue how to use them. There was four agents there to offer assistance, couldn’t they just have sat behind the desk and checked in passengers. Would have made the whole experience quicker. I love Thomas Cook, you are a great airline. EasyJet cheapen your brand.
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Review by Riverland Billkhu 2 years ago

I selected to make the booking as I went to proceed to pay it says there has been an error with the website it hasn't updated, then I had to go back and start again by time I went to put it through it said the room was unavailable ? even tho it said 2 available and had to select a upgrade room. However I went back on this morning and theres still 2 available but for me to change this is a £100 admin fee so I may as well leave the upgrade room on it. Apart from that it was great and I found you was the best price online! Thankyou
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Review by Nealesh Skulj 2 years ago

Problems with the site then wouldn’t load seating map despite several attempts at time of booking
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Review by HarveyK Mandora 2 years ago

Don't know what the issue was but I got error messages when trying to pay.

Beyond that, room was listed as "balcony" - being up a floor with a private balcony but booking says "or terrace" which is not what I better get...!
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Review by Amberh 2 years ago

Website is too slow and did not complete payment at first attempt.
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Review by Calidave Vaagen 2 years ago

Average because I didn’t receive a confirmation page to check details after setting up my direct debit. As a result I had booked the wrong date. Took two lengthy calls to resolve and the date I wanted was more expensive. The call center operator who resolved it then didn’t give me the full ten per cent discount on the greater amount that was the promotional offer so still £110 out of pocket ☹️
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Review by Lorida 2 years ago

OK until it came to making payment when it just wouldn't accept it. Tried desktop and kindle but same problem. In the end managed to book the holiday using my daughter's smartphone.
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Review by Hello Prentki 2 years ago

Online booking could be made simpler
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Thomas Cook is rated 4.0 based on 1,174 reviews
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