Thomas Cook Reviews

Booking crashed and was advised to wait 24 hours to check to make sure we were not charged twice. I called the bank the next morning who confirmed there was no payment pending. I called Thomas cook and rather than apologies for the inconvenience and sort my booking I was told to book it again online as it was now cheaper. It wasn’t cheaper at all but I am glad I managed to grab one of the last remaining rooms and get the Holiday I originally wanted.

If things go wrong it’s how you deal with it that counts and the reaction was poor on this occasion I’m afraid.

always book with Thomas cook as they are the only airline that fly to Tunisia

It was an easy and effective process and quick to navigate.

Very easy to find what you want and the process to book the holiday is very easy.

Wanted to pay by direct debit but couldn’t as I live in France, despite my bank account being in England. Phoned for help but not helpful at all

Your online site does not have enough tweeks i.e I had to ring to find out if I could add some extra days only to be told that she could not get anywhere near the price I had don't get that as it is thomas cook I am ringing and a thomas cook holiday I had onlie

This was the second time we had booked with Thomas Cook, we did so after returning from a fabulous family holiday to Hurghada (our first Thomas Cook experience). We could not fault their service!

Yes I would use Thomas cook again. Got a great deal for my next year hoilday. Can't wait 2020

So simple and easy to book our ideal holiday. I was very impressed and will use Thomas Cook again and will recommend them to friends and family

The website was clear and easy to use. The process from selecting my holiday to payment etc. was great.

We tried multiple times to book the holiday before eventually achieving it on the third device.

Very good service

Easy to use app, with good searching and filtering options allowing users to quickly identify potential holiday availability and the all important price details

Very easy to use

Easy to follow and quick replies

A little slow at times but easy to follow.

very easy and straight foward

Website is really easy to navigate. Easy and quick to book. Would recommend.

Easy to use fast no stress less worry

Flight information was incorrect at time of booking should of clearly stated before booking that the return flight went via another airport this is not a direct flight as stated

Your on-line system is corrupted as it gave me a completely different flight home time to the one I selected (I selected 16:20 but when the confirmation came through, it was 21:55 - which is not an acceptable flight time for us). When I have tried to get this changed, I have been told that I have got to pay extra money (in one call I was told it would cost me £600 to change). I did not book the flight time of 21:55 - your system did this and did not even give me the option to decline it but you now want to charge me extra to change it to an acceptable time! Horrendous experience and your customer service is shockingly bad!

Terrible website to use so slow holiday hypermarket is so much easier and faster

What I liked most was the fact that the price was cheaper than tui.

I booked my holiday online with ease. The problems began when I tried to check-in online. My booking reference number was not recognised so eventually I called customer services. The advisor talked to me like a child and was very rude and even when he acknowledged that my reference number had been sent incorrectly he continued to talk down to me as if I was stupid, I asked for my documentation to be re-sent reflecting the correct information, this never happened. The problems continued when I arrived at the hotel and was told my booking reference number was not recognised. Eventually the receptionist searched the system for my booking and gave me yet another reference number which was different to the previous two. The hotel was not as advertised, kids club was just for young children not for juniors so I was left to entertain my son 24/7 for 10 days which meant I did not get time to relax myself, waste of money. The Thomas Cook rep`s attitude at the hotel was disgusting. She was rude and dismissive of anything except the opportunity to earn some commission on massively overpriced excursions. When confronted with a problem I was treated with distain and dismissed. I was ill which I believed was from eating from the restaurant and was told by `Zoe` "people get ill on holiday". She had no empathy whatsoever and I insisted she log my complaint on her system. Other encounters with this rep included my request for information on the kids club which I was told was `over there` then ignored and shuttle transfer debacle where I was told I was not their responsibility as my transfer was not on their list??? Overall I was left to feel isolated with my 10 year old son in a foreign country with no support from Thomas Cook. Never will I book another holiday with this company. Note to Thomas Cook: the reference number I have provided is the original one which you sent to me, good luck tracking it down.

We have booked our summer holiday for 7/9/20 once booked we received conformation straight away everything great the next morning I get another email confirmation with a change to our holiday queried it with Thomas cook helpline 4 days ago and I’m still waiting for a reply