The National Trust For Scotland Reviews

Went to Castle Fraser on the 23 February. We have been there twice before so kind of knew what to expect. But as we always say there is always something you have missed like in movies.
The guide was very informative but the group was 12. He told us about the history of the castle which was good (but I could have got it out of a book). However, he rushed us through every room which was not right. Even though we have been a member of the NT for a couple of years and enjoyed our membership, we think it is wrong RUSHING US THROUGH IT ALL THE WAY HE DID. Many people wanted to look around the rooms but the guide didnt seem to think that it was important for people. My husband and I like to read some of the descriptions ourselves. Then he rushed us up three flights of spiral staircase visitors following. When I reached the top I felt I was on a roundabout. Feeling really sick and dizzy. He should have stopped in the rooms up the stairs not rushed us all up. One hour is not long enough to see everything you want to see and read about the family and the objects on show.

When we went to Haddo House we had a 2 hour time. The guide was fantastic leaving nothing out and we still had time to look around ourselves too.

This is the worse visit to Castle Fraser we have had since joining the NT.

After 3 months of waiting, my temporary membership card will expire in 4 days and I have not received permanent card. I have sent 3 emails to NTS with no reply. Don't even have a membership number. Customer service seems to be non existent. Will not be renewing.

Excellent service, lovely people and great sites. The cottage ratings could probably use the full range of scoresa but more would be my only concern. Perhaps sometimes I find that whilst their 5 star really is 5 star, their 4 star could may be be a 2. Even though that is fine because it is a wonderful location and a very reasonable place?

Still waiting for membership cards and no reply to email asking what has happened. Customer service nil. Such a pity, great idea but run by incompetents, will not rejoin next year.