The Goodhood Store Reviews

Initially sent me the complete incorrect size of shoe. It seems like a smaller shoe was packaged inside a box with a label showing the size I ordered. Still, they could have quickly checked the actual shoe before sending them. Either way I got into contact via email and communication was decent, if a bit slow, but that is probably due to the pandemic and lack of staff. They told me to return them and they would refund me the postage once I had confirmed I was happy with the replacement pair. So I sent them back and turnaround time was pretty good; emailed to say I was happy with the new pair and within a day or two they had issued me a postage refund in addition to a 20% discount in line with a spring sale that I would have received had I ordered the shoes then. A bit of a hassle but overall I'm very happy with Goodhood's communication and service.

Was previously a regular customer at GoodHood for a number of years. My wife bought me a baseball cap from there for Christmas. I returned it today (Jan 8th, purchased Dec 15th) and they wouldn't take it back, even for store credit. Had it been purchased online, they would have had to under UK law, but it seems their returns policy on the website does not adhere to that either. They state here items must be returned within 14d of SALE, when actually UK law dictates that notice must be given within 14d of RECEIPT, and items returned within another 14d (28d of receiving items in total)

There are plenty of other places that stock the brands that they do for a fraction of the price, and that allow 28d for returns. I genuinely thought I was supporting a local multi-brand store by buying from GoodHood, but it seems their policies are not customer-centric. Shame, nice range.

Visited the store on a recent trip to London - store and products were cool, but service was pretty bad.