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Review by Jackie May7 months ago
We purchased a pool table for disadvantaged children back in October and it fell apart within 6 months. The balls were far too heavy and the table was made out of cheap material that could not handle the weight of the balls so the bottom just fell out. We took the table apart to fix it several times and then we decided to ask for a replacement as it was within warranty. We were offered a replacement but told there were none in stock. A few emails later they retracted the offer of a replacement as the warranty was void if it was not "for home use". The pool table is unusable, made of flimsy material and absoloutely shockingly manufactured for the price of the item.
If I could give zero stars, I would.
Review by Mark9 months ago
Scammers, just avoid is all I will say.
Review by Mark9 months ago
Scam company, avoid at all costs, they will send damaged items and then ask you to pay for them to be returned. Unusable treadmills, please go elsewhere
Review by Sara1 year ago
Wrong parts and damaged part of trampoline, months of emails and nothing has been done despite promises, terrible and upsetting as it was a lockdown birthday present, could have done without this added stress in difficult times, cannot stress enough DO NOT USE!
Review by Anna Taylor1 year ago
AVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID! 40 plus emails sent now, NO REPLIES, NO REFUND, I HAVE PAYED £300 FOR 2 BOXES OF TRAMPOLINE LEGS, ORDERED AN 8X12FT TRAMPOLINE, RECIEVED 1 BOX OF LEGS FOR 8X12 AND 1 BOX OF LEGS FOR 7.5X9.5! PLEASE READ REVIEWS ON GOOGLE, THERE ARE MASSES!! NO WONDER THEY DONT TAKE PAYPAL!!
Review by Anna Taylor1 year ago
AVOID!! Useless company, useless customer service, useless product. Only recieved half of my £300 I ordered, sent atlease 30 emails, no way of calling as they use the excuse their phones are down because of corona, i basically have £300 worth of scrap metal! Company also trades under different names, please read other peoples reviews, and DONT purchase anything from these scammers.
Review by Troy1 year ago
Abusing the coronavirus by still promoting next day delivery on certain items, finance dept obviously working as normal as payment was immediately banked, shame that customer services are not as prompt as after sending next day false tracking number and advising despatch I still have not received my order despite numerous emails I have sent requesting an update. I have been advised to contact trading standards which I did and they are aware of this companies reputation please use all available social media Sites to prevent further people also being conned by these clowns
Review by Stacey1 year ago
RCD Retail (UK Sports Imports, Sports and Leisure UK LTD and Irish Sports Warehouse).
My husband and I ordered two separate orders for weights. Yes, they were pre-orders, however in the eyes of the law a pre-order does not exist. We received an email to say that the weights had been dispatched. Now back to law, when you submit an order you are offering to enter into a legally binding contract. If they then tell you the item is dispatched, then they have formed a legally binding contract.
My husband emailed them, and they just keep on sending an automatic reply. We then called and no response. I read from the terms and conditions. This is where I found their company name. It appears as though, however please note I cannot confirm this, they are taking “pre-orders” for stock they do not. In addition, they also appear to be listing this across all the above websites.
When they are contacted the phoneline does not connect to a person and advices you to email them Okay, we under during the pandemic that this could be viable. We sent emails to both email addresses and received the same automated reply.
Given the pandemic and many people are looking the types of products they sell. This is a disgrace. Please stay clear of this company. It is poorly organised and unresponsive.
I would like to advise people to contact their bank, credit card provider or whichever company you used to pay. They can claim your money back, because they have breached the contract and have denied your statutory rights.
In addition, please contact trading standards.
Review by Polly1 year ago
Ordered rowing machine which arrived promptly but broken and clearly sold to someone else before me. The previous customer's name and address and courier return note was also in the box. They did arrange collection but only after I posted a review stating this and was forced to take down from Trust Pilot. After emailing daily I still have no refund.
I just wish they would stop selling products, (some broken and not fit for purpose) taking people's money,and not delivering and just sort out the backlog of issues. I realise there is a pandemic but we are all in this and should not have added frustration and upset. It is not right to ship returned broken equipment to a second customer nor is it right to breach data protection and send other people's data out with a purchase.
Review by RUSSELL BATE1 year ago
ORDER GOODS HVE NOT RECIEVED THEM AND CANNOT GET RESPONSE BY EMAIL OR PHONE.
AFTER 6 WEEKS STILL NO REFUND.
Review by Olivia Thomson1 year ago
People should contact Watchdog. Use their contact page and let's all expose tgis disgusting company.
I stupidly purchased goods from this site yesterday and I don't hold any hope that they will come.
I've given them a week before i take further action.
Review by Jack1 year ago
Problem with order.
I purchased a spin bike from the website which arrived on time, within a week of use the resistance nozzle stopped working. I have tried to reach out to customer services via the contact form several time and have had no response.
I try to reply to them and the emails bounce back.(postmaster)
I messaged 3 weeks ago and again last week and still no response.
It would be great to have this issue sorted immediately.
Review by Paul Allen1 year ago
I wish the service provided by the shambolic excuse of a gathering of living creatures was as good as bad.
Yes there is a pandemic. However it’s 2020 and customer service staff can work from home through a call forwarding system and VPN.
- Delay in delivery communicated once money taken
- Takes weeks to get an email response, which doesn’t actually answer the query but is a mere place holder
- Faulty equipment.
Weeks on no resolution and I will be taking this gathering of loving creatures to the Smalls Claim Court.
Purchase at your own risk.
Review by SG1 year ago
If only it were possible to give 0 stars. Ordered an exercise bike, contacted twice to say it was on its way with a delivery date and time slot. At 1630 on supposed day of delivery I was emailed to say the item was out of stock. No reply to my follow up email, but they have found time to report my trust pilot review as 'not a genuine purchase' along with every other bad review in recent times. Definitely not a reputable company with no interest in keeping customers or doing a good job.
Review by Anonymous2 years ago
Excellent value for money quick delivery item as described.
I spoke to the very helpful folks on the customer services and they couldn't have done more for me. Answered all the question I had and would highly reccomend them. Keyboard warriors as other reviews show are quick to critise but rarely offer constructive critisisum. So many people think today of they leave bad reviews they will get what they want. This time as these guys were so helpfully to me I felt they deserved the credit. Well done
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Building 4, Curslow Distribution Centre, Cursley Lane