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Review by Kerry Read2 years ago
Theres no doubt that Sharps do make some very nice beers, and the people in the shop do try to be very helpful and friendly(via phone and email), however the whole process gets let down by their carrier.
I have placed 3 orders for a polybin (36 pints) in the last 3 years. Each time there was some occasion or celebration, each time the order was placed well in advance with a delivery date of the day before. The first occasion was a joint birthday party, small marquee and everything. Delivery was due the day before, we waited and waited, contacted the shop "it should arrive by the end of the day", it didn't. In desperation on the morning of the party I was rushing around Wiltshire trying to purchase a polybin off the shelf, there was little or no choice at such late notice, but I secured one from K&A Brewery. Raced home to help with the preparations when in the middle of the afternoon the Sharps beer arrived, delivery was accepted by one of the helpers. Too late of course, I will say that Sharps were very generous, they refunded the cost of the polybin, and even sent a few bottles during the following week, but it shouldn't have happened. A year or so on I ordered again, for a similar situation, I checked the tracking information from my desk, looked promising,goods had arrived at our local depot (Basingstoke 55mls away) . Time passed and I checked the tracking which now said consignment returning to hub! What? I got onto Sharps shop for them to chase it up. I don't have an email trail for this but I think they dispatched another polybin even though it was going to be a day late. We held our nerve, and yes it arrived just in time, and again Sharps said we could have the beer for free, I felt slightly embarrassed, and I said so, 72 pints ordered over 2 years and all of it free thanks to parcel force and sharps being so decent.
So guess what, I decided to order another Polybin for christmas 2018, I asked to have it delivered on Friday 21st. After I'd placed the order I wondered what would happen if the delivery didn't arrive, could it be solved before christmas? I asked Sharps if they could bring the delivery forward to Thursday 20th, building in a safety buffer, they said they could. So did it arrive on the Thursday? No, I didn't even get a notification. I contacted the shop who said it would now arrive on the Friday, but the attitude had changed, it was much more of "we dispatched it, we did our bit, we suggest you contact Parcel Force". I reminded them that until we signed for it the responsibility was all theirs. That was a shame I had to do that. However they did contact Parcel force, and I was to expect it between 10.42 - 11.42. It arrived at 12.30, in a hired van, driver with no uniform, but it had arrived!
I probably won't order again from Sharps as long as they use the same carrier, plus, I lost an extra day of the 5 days you might have got for drinking it. Equally we are now blessed with several local breweries that I can simply collect from, without the worry, and of equal or better quality.
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