Private White V.C. Reviews

The quality of the garments is outstanding. However, the customer service is appalling. For the third time within 13 months, I received a half-hearted apology via Email stating that there was an issue with the warehouse/IT-system. As a result, PrivateWhite was unable to fulfil the order placed via their website.

The customer support rep just offers a 15% discount code for a future order and a refund, and just leaves it at that.

Not trying to make amends, no promise on working on these re-occurring issues.

Bought a jacket, It wasn't in stock. They offered some alternatives, which weren't in stock. Then they refunded my money but only after I inquired when the chosen alternative would be sent after a week of waiting. Very professional!

Should have read the reviews about online ordering ! Comms are poor following purchase and feels like no rush to despatch goods. Hopefully the product will be good if it ever arrives but not confident having now read the reviews. Lessons learned and all that ! So if you want good comms on ordering and reasonably swift delivery pick someone else. Just not good enough given premium prices.

Online service is a disaster. Shame as the products are excellent. Two orders. One on 29/12 still hasn’t shipped on 29/1. Multiple emails not answered. I had to dispute with my bank. Other order same day, shipped wrong item. Stay away from online or order via a trusted company like Mr Porter who has their products

Excellent garments and customer service. It's lovely to be able to visit the factory shop and try clothing that was literally made a stone's throw away. The quality, fit and finish on the clothes are great. This is not fast fashion, rather classic British tailoring brought up to date by PWVC. They are investment pieces but still relatively accessible and definitely worth it considering the quality of construction.

Great products – but horrible service. DON'T ORDER ONLINE!!!
Ordered product 29/7 got order confirmation same day. As of today, the 19/8 the order is still not shipped, my creditcard has been charged already more than a week ago (which is total no-go before shipping the product) and customer service are not replying to several emails. Obviously, customer service is broken and I fear the company is never going top ship my product or refund.
// Torben

Ordered the Harrington coat online in navy. Came really quickly & perfectly packaged. I really liked it but thought I'd prefer the black. I emailed to exchange & it was no problem. I was in Manchester & asked if I could call in the shop to exchange. The shop is great & you can see the factory. Sophia couldn't be more helpful & I tried a few coats on. I didn't get the security guys name but he was a top bloke too. Will defiantly visit again. Quality British products.

Great products, excellent customer service.

got a twin track jacket at xmas, it is now the best item in my wardrobe - always get comments when i'm wearing it.
the quality is amazing.
reading on their website everything is made in britain... a rarity in this day & age - let's support our boys & buy british.
will defo shop there again (providing i can afford it!)