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Review by Wayne Roberts1 year ago
Absolute shocking service. I ordered 3 ton of slabs on the 20/04/2020
and received confirmation the next day saying that my order was confirmed. I then received an email from Palletways stating that the order had been accepted for delivery. I have now received an email today from Nustone saying.
Good Evening Wayne,
I hope all is well at your end.
We regret to inform you that we are no longer able to service your order as we do not have the stock on the ground due to a counting error in the warehouse. I am extremely sorry for any inconvenience that this may cause and will, of course, get a refund processed ASAP.
During these troublesome times, resources have inevitably been stretched thin and so we're having to do our best to manage stock remotely with help, where possible, from the Warehouse Staff who aren't normally apart of the stock management.
If there is anything at all that I can do to help, please don't think twice about asking. Have a lovely evening!
T. 01206 700 599
Now I will have to cancel the garden people from coming in on Monday to fit the slabs and I can't order any other slabs until I get my refund that will take weeks to get back. They could have contacted me the day after my order was placed or offered me another alternative for the fact that they obviously can't count stock properly. Shocking way to run a company, selling stock that they don't have, and take people's money.
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20 Angora Business Park