Merit Garden Products Reviews

Purchased loglap 8’x10’ shed from Bedford business (£1700). Display model was great and so ordered and paid for a shed. Finally the day came , after 2 cancellations . 2 people arrived to erect the shed. It was pointed out that the concrete base wasn’t level and that I could put batons underneath to make it level. The shed was erected and because the base wasn’t level the doors are crooked. The opening window doesn’t close properly and you could see daylight from inside the shed on the right hand door.
The quality of the shed is fairly good but the fitting and service leaves a lot to be desired. We got them back for the window and bits missed off from the first time. The missing items were fitted , the window supposedly fixed but not really, still doesn’t close properly.
There doors are crooked and was told it was my fault as I accepted the shed asis from the 1st time.

Would I choose the style of shed again, yes. Would I go to the suppliers or fitters, no way.

Purchased loglap summerhouse with roof singles in October last year, delivered and installed in December. Sales / order process from office at Roxton Garden Centre was good.

Issue with initial installation as they forgot to install some items and had to come back a few days later but not a major issue. Construction quality is ok but not great.

Over the period from December until May this year I had to get them out four times to properly tack / fix down the roof shingles and make the shed water-tight. On each occasion they assured me that they had dealt with the issue, incorrect tacks / more adhesive / exceptional high winds / exposed area / etc, etc. It now seems to be resolved but I have to question why this couldn’t have been resolved properly at the beginning – I haven’t moved the shed and would expect the roof to hold up to the typical pressure of the UK weather system otherwise the product wouldn’t be fit for purpose. Lots of needless phone calls / emails / visits.

Overall disappointed. I did initially want to order another shed next to it to match but have now ordered elsewhere.

We bought an 8x6 Merit Apex Thermowood shed via their Lidlington offices. Staff were friendly & helpful from first visit through to the installation of the shed. We are very pleased with the quality of the shed and transaction all round. A special mention of the two installers, Baden & Adam, who did a fantastic job. Courteous & friendly and just cracked on and got the shed up in just over an hour. Would recommend Merit based on our experience.

Awful service
Was told delivery would be 15 day max
I waited 5 weeks
Communication is awful
Decking is cracked warped and knotted very badly!
And the response I got was
‘ we’ve never had this issue!’

Terrible avoid at all cost!

Brought a shed about a year ago and a summer house a few weeks ago

The staff are very helpful in the shop and the chap that fits them is great and does a really good job

And with the prices included fitting on the merit range makes them cheaper than a lot of other companies that make you pay for fitting separate

Would recommend them for summer houses and sheds thank you

Bought a decent size, 44mm logs and put three long double doors in and put electrics in. Spent as much as we could as a studio. It was installed by them, it is wonky and still cant open or close any doors or the window (handle dropped off today); all three doors, installed for art studio light are warped and stuck. Hefting them on and off to adjust has not solved it and company are not interested. So disappointed I will probably just use it for garden junk and give up on my dream studio. Please be aware that even painting it, preserving it and being really careful they have told us they don't care and cant fix it. They have been out to see, adjust and left us with gaps and unfixed doors. Tough luck apparently.

The worst company we have came into contact with for a while, as a landscaping company. Simple 6x4 shed we gave them over a weeks notice even offered to collect. Got to Meritt no shed on a lorry in Bedford be there by 12 2 o clock no shed still on a lorry somewhere not sure where our customer is now let down as are we thanks Meritt

Superb customer service provided by Adrian and the delivery team throughout, Adrian was very helpful in taking a bespoke order, pricing it and placing the order, and keeping us informed throughout. Delivery date was well within the expected timeframe and the team did a great job constructing. Product even better than anticipated, would highly recommend.

Terribly customer service. Be aware that the width of a shed is not the front view of a shed where the door and windows are, that is the depth according to Merit Garden Sheds. The width is the distance from front to back!!!!