Laphroaig Reviews

I ordered some whisky tumblers, the wrong ones were sent and the printing was also damaged. I have emailed them twice and also contacted them via their Facebook page, so far all my attempts are being ignored. Absolutely terrible non existent customer services. By all means drink the whisky bought from a shop, but do not buy anything from them direct as there seems to be a total lack of customer care if something goes wrong and you may well end up losing your money unless you're prepared to take them to court.

There's no question that the product is fantastic but dearie me, when it comes to customer service they are nothing short of dismal.
The folk who respond via Facebook are friendly enough but they refer problems to the 'purchasing team' (who I suspect are an outsourced call centre) who studiously ignore all enquiries. In the end I had to make a claim via Paypal to get my cash back as I was getting absolutely nowhere. It's a shocking way to treat customers, particularly in light of the whole Cairdeas launch fiasco. There are plenty other distilleries who will be happy to take my money and will actually look after customers so I won't be buying from Laphrroaig again.