JLL Fitness Reviews

DO NOT BUY anything from JLL Fitnes.
Selling Faulty Products, and refuse the Warranty!!!
Bought an S300 Treadmill.
Instruction was hard to follow, lots of steps are missing. Out of the box the treadmill had a lots of scratch and chip damage. I ordered a new one but i think I got the showroom one :(
The build in speaker sound like an old radio from the 60's.
On the screen the programs info only: p01...p02...p11... not show any info what the program is. Programs info only in the instruction manual. Durring the program can't check the calorie or heart rate, works only on quick start. The Hearth rate shows only 78, its never change! Not count your Hearth rate

2nd day: the handlebar slow down button stuck (possibly broken inside), not worked any other button pressed it 20 times then get back to normal. Customer service told: "The buttons are stick unfortunately, so you will have to pop them out." Thanks
During the excersize continiously got an electric shock. There is a rubber mat under the treadmill, and using non synthetic clothes but can't get rid of this electric shocks. The Screen get damaged from this electric shocks, but the Customer service ignored my emails. DO NOT BUY IT, there is no warranty

As advertised arrived in good time. Good quality nicely presented and delivered in good time and fashion.

Great communication, speedy turnaround brilliant product

Great price and fast delivery

Haven't got my order yet. There's been a delay. Hoping their cast iron plates are better than their vinyl ones. I wasted money on their vinyl plates. Totally substandard.

Note: Just received half of my order!!!

I purchased an exercise bike IC300 about 6 months ago. I had a small problem with it after about a month and the company were very good at responding to my query and fixing it within days. 6 months on unfortunately I have had a problem with the saddle. I have just communicated with a lady called Jessy who immediately looked at the problem and has resolved things straight away with a new seat. The company's customer service is excellent and for that reason I wouldn't hesitate to recommend or use them again.

Everything was great from start to finish. I am loving my bike and took my time did a lot of research and it was worth it.

Delivery was swift the on line videos to show how to get itout of the box and assemble was really helpful.

Thank you and well done

Excellent service, efficient delivery and a great treadmill, would definitely recommend!

Really happy with my new running machine. I wanted a folding one as we don’t have much room but also with an incline so I went for the T350.
Really impressed with the service, booked my delivery date a few days after purchasing. Was kept up to date via text and could track it through the delivery company’s website. They called 15 mins before they arrived and were really helpful with carrying in the very heavy treadmill (always socially distanced).
My dad set up it up for me and he said it was pretty straight forward to do. Very pleased with my purchase.

Rowing machine delivered promptly on the 3rd day from order. Works great! Excellent customer service !

Amazing delivery process

Delivery was great, very little assembly, really pleased with the treadmill.

Good service and a solid quality product

They were very helpful to me when I phone them after I assable the treadmill when i had a small problem. It was fixed straight away, make sure that you fix the safety key on before you start the machine up because if not it starts flashing and it will not start because it is safety trip.

Quick delivery - lovely yoga mat at a great price

Fast delivery! Ordered a spin bike and its great! Just as good as the ones in the gym.

I ordered an IC400 Pro exercise bike on JLL's eBay shop nearly two weeks ago. At the time it said "other 24 hour courier". Two days later having heard nothing I emailed and they said it had been damaged in transit. Another would be despatched. A further few days passed and I phoned. They said it had been despatched. It finally arrived yesterday.

The product is good and I have no problem with it. I do think, however, that they over promise and under deliver when it comes to delivery. There is no communication about it from JLL unless you message/phone them and, even when you do, they give over optimistic estimates of delivery.

Finally, the delivery company started texting me a few days ago, gave a date and then on the day a two hour window which was all fine and adhered to. I just think that JLL need to get their communication systems with their customers right and up to date.

Fast delivery, also satisfied with the quality of the product

Ordered a running machine and it arrived within a few days. Setting it up was easy.

Damaged goods - not for the first time either
Think this company needs to review its carrier company

JLL themselves were good at communicating. However unfortunately they chose a very unreliable courier For my rower. XDP. I was promised delivery on Thursday by courier. It did not arrive. They then offered Friday. It did not arrive. No time of delivery given so I had to rearrange schedule to await delivery. They then offered Monday but I have chosen to cancel the order as I can’t keep waiting in for the courier. I am really disappointed.

Item was packed well.Assemling very straightforward. I am pleased with rowing machine. Would recommend this rowing machine and supplier.

The delivery was speedy and weights were exactly what I was looking for however I ordered 2 10kg dumbbells and received 2 8kg dumbbells instead

Great service, delivery within 4 days and the delivery guy dropped it just where we wanted it. So far so good.

JLL service was excellent. The delivery date was considerably earlier than that quoted by Amazon for the same price. I thought I had a problem when I was assembling the exercise bike and my query was answered very quickly and helpfully. The instructions were clear and easy to follow.