We collate all the best reviews from around the Internet so you can view them in one place
Review by Ferenc Dulicsek3 months ago
DO NOT BUY anything from JLL Fitnes.
Selling Faulty Products, and refuse the Warranty!!!
Bought an S300 Treadmill.
Instruction was hard to follow, lots of steps are missing. Out of the box the treadmill had a lots of scratch and chip damage. I ordered a new one but i think I got the showroom one :(
The build in speaker sound like an old radio from the 60's.
On the screen the programs info only: p01...p02...p11... not show any info what the program is. Programs info only in the instruction manual. Durring the program can't check the calorie or heart rate, works only on quick start. The Hearth rate shows only 78, its never change! Not count your Hearth rate
2nd day: the handlebar slow down button stuck (possibly broken inside), not worked any other button pressed it 20 times then get back to normal. Customer service told: "The buttons are stick unfortunately, so you will have to pop them out." Thanks
During the excersize continiously got an electric shock. There is a rubber mat under the treadmill, and using non synthetic clothes but can't get rid of this electric shocks. The Screen get damaged from this electric shocks, but the Customer service ignored my emails. DO NOT BUY IT, there is no warranty
Review by Ash4 months ago
As advertised arrived in good time. Good quality nicely presented and delivered in good time and fashion.
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Review by Tro4 months ago
Great communication, speedy turnaround brilliant product
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Review by Nicole5 months ago
Great price and fast delivery
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Review by Gary Thompson5 months ago
Haven't got my order yet. There's been a delay. Hoping their cast iron plates are better than their vinyl ones. I wasted money on their vinyl plates. Totally substandard.
Note: Just received half of my order!!!
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Review by Duncan Scott5 months ago
I purchased an exercise bike IC300 about 6 months ago. I had a small problem with it after about a month and the company were very good at responding to my query and fixing it within days. 6 months on unfortunately I have had a problem with the saddle. I have just communicated with a lady called Jessy who immediately looked at the problem and has resolved things straight away with a new seat. The company's customer service is excellent and for that reason I wouldn't hesitate to recommend or use them again.
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Review by Jackie Roberts5 months ago
Everything was great from start to finish. I am loving my bike and took my time did a lot of research and it was worth it.
Delivery was swift the on line videos to show how to get itout of the box and assemble was really helpful.
Thank you and well done
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Review by IanM5 months ago
Excellent service, efficient delivery and a great treadmill, would definitely recommend!
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Review by Louise5 months ago
Really happy with my new running machine. I wanted a folding one as we don’t have much room but also with an incline so I went for the T350.
Really impressed with the service, booked my delivery date a few days after purchasing. Was kept up to date via text and could track it through the delivery company’s website. They called 15 mins before they arrived and were really helpful with carrying in the very heavy treadmill (always socially distanced).
My dad set up it up for me and he said it was pretty straight forward to do. Very pleased with my purchase.
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Review by Ayesha Ahmed5 months ago
Rowing machine delivered promptly on the 3rd day from order. Works great! Excellent customer service !
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Review by Kempadoo5 months ago
Amazing delivery process
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Review by customer6 months ago
Delivery was great, very little assembly, really pleased with the treadmill.
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Review by Matthew and thanks for your order6 months ago
Good service and a solid quality product
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Review by David Jorden6 months ago
They were very helpful to me when I phone them after I assable the treadmill when i had a small problem. It was fixed straight away, make sure that you fix the safety key on before you start the machine up because if not it starts flashing and it will not start because it is safety trip.
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Review by Jan Spalding6 months ago
Quick delivery - lovely yoga mat at a great price
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Review by Amanda Quinlan6 months ago
Fast delivery! Ordered a spin bike and its great! Just as good as the ones in the gym.
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Review by Paul Davey6 months ago
I ordered an IC400 Pro exercise bike on JLL's eBay shop nearly two weeks ago. At the time it said "other 24 hour courier". Two days later having heard nothing I emailed and they said it had been damaged in transit. Another would be despatched. A further few days passed and I phoned. They said it had been despatched. It finally arrived yesterday.
The product is good and I have no problem with it. I do think, however, that they over promise and under deliver when it comes to delivery. There is no communication about it from JLL unless you message/phone them and, even when you do, they give over optimistic estimates of delivery.
Finally, the delivery company started texting me a few days ago, gave a date and then on the day a two hour window which was all fine and adhered to. I just think that JLL need to get their communication systems with their customers right and up to date.
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Review by Xiaoyu Liu7 months ago
Fast delivery, also satisfied with the quality of the product
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Review by Bally7 months ago
Ordered a running machine and it arrived within a few days. Setting it up was easy.
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Review by runbuddyfitness.co.uk7 months ago
Damaged goods - not for the first time either
Think this company needs to review its carrier company
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Review by Customer8 months ago
JLL themselves were good at communicating. However unfortunately they chose a very unreliable courier For my rower. XDP. I was promised delivery on Thursday by courier. It did not arrive. They then offered Friday. It did not arrive. No time of delivery given so I had to rearrange schedule to await delivery. They then offered Monday but I have chosen to cancel the order as I can’t keep waiting in for the courier. I am really disappointed.
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Review by Frances8 months ago
Item was packed well.Assemling very straightforward. I am pleased with rowing machine. Would recommend this rowing machine and supplier.
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Review by Charlie Dobb8 months ago
The delivery was speedy and weights were exactly what I was looking for however I ordered 2 10kg dumbbells and received 2 8kg dumbbells instead
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Review by Mr N Robinson8 months ago
Great service, delivery within 4 days and the delivery guy dropped it just where we wanted it. So far so good.
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Review by Tim8 months ago
JLL service was excellent. The delivery date was considerably earlier than that quoted by Amazon for the same price. I thought I had a problem when I was assembling the exercise bike and my query was answered very quickly and helpfully. The instructions were clear and easy to follow.