Inner Wolf Reviews

Excellent service and the product is really good and recommended.

Good robust product, if not fairly difficult to assemble!

Excellent range of good quality products. Very helpful staff and fast delivery. Have recommended to other dog owners.

Good quality, never had sub-standard items.

Great online shop , all purchase have been fantastic- from dog beds to dog lights .

Great company name and great products!

Excellent invention

Quick delivery, easy to navigate website. Ordering very straight forward and all items clearly explained. Would have no hesitation buying from this company again in the future.

returned faulty item and asked for my return postage to be refunded and was told their system could not do this(they are required by law to refund postage on faulty goods) would never buy anything again from this company.i wish i'd read reviews before i'd ordered!

Two attempts at separate orders for separate (and different) items, and in both cases there were considerable delays, numerous attempts at calling (the phone number is not currently connected) and there were delays in responding to emails. The second order in fact has received no response at all. The first attempt at an order was refunded, and I am hoping the second attempt at an order will similarly be refunded. Not a company I will ever use again.

Ordered a coat for my dog on the 29/12/2018. On the 3/1/2019 I emailed to ask about the parcel as they had a lack of communication, they emailed back quickly so thanks for that but they said that the coat I ordered was out of stock and they would send it out at the beginning of this week 7/1/2019. Still no parcel and no email, I have emailed them today 11/1/2019. What I don’t in is if there was no stick why did the website allow me to order the coat? I could have just ordered something else instead. First impression have not be good. I do think a refund might be the way I go.

Order a training jacket which arrived after 4 days and me chasing. Lovely jacket Hurtta Training Jacket - brilliant. However ordered a second one for my husband and still not recieved it. Have chased (online messaging) was assured it will be sent out but still nothing, very very slow service which is dissapointing I doubt whether I will order anything else due to such slow service. They say 1-3 days for dispatch this is day 7 have just checked and it still hasnt been sent out.

Just an update - still not recieved

Great service. Prompt delivery. Would definately recommend your company to others.

Quick response to my initial enquiry and excellent service provided.

Very good service

Ordered 3 items online 10th December 2017. Received items promptly, however, one item was too small. Followed online instructions for returns, and posted item requesting a smaller product. This is the point where the service from this company deteriorates. I have not had a replacement item nor any correspondence from Innerwolf, despite sending emails to their enquiries and resolutions team. Think twice before ordering from this company, which is a shame given the actual products are good. Any suggestions as to where to buy running gear for dogs from?

Great customer service, very reliable and quality products

I ordered a doggyride on 15th September. Its now the 5th January and I dont have the product I ordered. I have had to chase for any response at all. I have not had an apology or any explanation. Inner Wolf are simply blaming the supplier? I would not bother ordering again, waste of time.

Ordered an item a week ago and had no email telling me it had been dispatched, which the site says will happen. No answer to my email quite so I called them. After several attempts I got through. Apparently the stockists have not delivered. I asked why say it's in stock then? Was told the stockist had it in but they have not delivered. Should be with me 2 weeks after ordering but I am not hopeful, not having read some reviews on here. Will never order from them again. Took my money but in no hurry to send what I paid for. Poor service. And Inner Wolf, don't bother replying on here with excuses. There are none!

I stille haven't got alle off my order. Orderet in dec. 2015 and still missing one item. Have sendt 3 mail which they have not answered. I consider this a a very bad Service.

I placed an order on 3 Jan for a 'bolting rabbit' which was shown as being in stock. On 13 Jan I emailed Inner Wolf enquiring when I could expect delivery. They replied saying the item had been out of stock, but their suppliers now had the item and as soon as they received it they would send it to me. Fine, but why was it showing as in stock on their website and if it was out of stock surely an email advising me of this would have been courteous? The item arrived 16 Jan but no instructions, so presumably I'm to work out this for myself? I wont use the company again and I wish I'd looked at their reviews before buying from them.

We ordered a trailer and bed last year and we are still waiting for the bed. I have sent a number of emails but have now given up on getting the bed. I feel very upset by the lack of control or even follow up from the company and the customer service is very. Poor. Getting customers to repeat purchase is very important to any company but not this one. I am now going to take action to recover our loss, always pay by a credit card. K Madden

I wanted to inform everyone of the issues I have had with innerwolf.co.uk in the hopes that someone else does not end up having to deal with the worst customer service I have ever experienced. I have never given a bad review of any company, but everyone deserves a warning so that they too don't have their money taken from them without any sign of the items they ordered.

I will preface this with I  understand that international orders take some time to ship and I believe I was extremely patient through the whole process. I placed an order for a harness, line and belt back in January. I received an email a few days later stating that my package had been shipped. A few weeks went by, no sign of the package, so I emailed the company to see if they had a tracking number for the package. No response. A week later, I emailed the company again to see if there was a tracking number for the package or if they had any other details. No response. I then decided as a consumer to do my due diligence and check for reviews on the company. Sadly, I found multiple reviews stating that they had similar issues; failure to send package, lack of response to emails and phone calls, etc. Now thinking that I'm not going to get my package or a response, I decided to call my credit card company and place a dispute on the charges.

Almost one week later, I finally receive an email from an employee, who states that my package was returned due to the parcel service never being able to get ahold of me. I, in fact, never had anyone try and contact me, let alone, someone was always home during the time that I was waiting for the package. I was asked if I wanted my package resent  (this was on February 23rd). I replied yes and that I wanted a tracking number associated with the package. The next day, he emails me asking me to have the dispute of changes removed so that they don't lose their money. I complied and informed him that the reason I had placed the dispute was because I was not getting a response to my emails. Then a week later, no word, so I send another email asking about the status of the package. No response. I patiently wait another week to send another email, asking him to please respond. Needless to say, he had been updating his company's Facebook page this entire time. The response I finally received was that due to my package being returned and the dispute of charges being placed that he allocated the belt from my order to another order and the belt is on back order and out of his hands. It took him 2 weeks to inform me, after I asked him to resend the package, that it may be another 2 weeks before my package was going to be sent.

I decided I'm tired of the games and the lack of customer service and wanted to warn anyone who was planning on shopping there, as the website looks professional. Anyone who has worked on sales knows that you do not treat your customers as such, especially if you plan on having thriving business.

I emailed to advise that I wished to return an item. Nice man [NBame] said that as long as the order details were with the packet this would be fine. Lots of big writing on packet. Used Royal Mail. Emailed 3 times, and silence. No email back, no expression of retailer concern. No refund. No replacement. I am assuming they have gone bust.

After placing an order with Innerwolf, the items arrived promptly and were as ordered. After talking to them on the phone (they were very polite and helpful) I returned an item for exchange, and had similar problems regarding lack of correspondence to others. After a few weeks, however, they did respond and exchanged the item without any further problems. Innerwolf were relocating at the time, so I will give them the benefit of the doubt and will probably order from them again in the future.
I really hope they can address any customer service issues they may have, as it is essential if they want to succeed as an online company as well as having a shop.
To conclude then, I believe Innerwolf are a good honest retailer.