High Definition Reviews

I wish I could give it zero stars! Here is the email I sent on 15 Oct 2017 and have still not had a response from the salon and a mediocre response from HD Brows who clearly just like to sell their procedure and make money on training and products but don't actually take any responsibility of the salons selling the treatment!

FAO Mr Saleem/ HD BRows,

I went in to Edgware Singhar Branch seeking a walk in appointment for HD Brows yesterday at approximately 10:30 am. I was approached by Afifa who asked if I had booked an appointment, which I hadn't and she asked me to take a seat. She asked me what I wanted by showing me pictures of thin eyebrows on the wall on a poster. I told her I am growing mine to be thicker and I want her to stencil the shape first. She then proceeded with the tint and removed it with a cotton bud and tissue and did not even clean the area before applying wax. As she applied the wax I asked her is she not suppose to stencil the shape using thread and pencil before waxing to show me what it would look like and she just ignored me and waxed off my lower right eyebrow. At this point she should have removed the wax and stencilled the shape first to frame my face.

As you can see in the images my right eyebrow is very arched and thin as result. She was supposed to stencil my shape fully to frame my face but she didn't which I'm sure HD Brows treatment is all about - framing the face! Her manager Royani agreed that Afifa had taken too much off and should have stencilled the shape first. She then took over by removing the dye and continuing and attempting to make them look similar by threading them. Throughout this ordeal I was upset and in tears as my 7 years of growth had been completely destroyed by Afifa. I have been growing my eyebrows for the past 7 years and have been having HD brows treatment since, using their products to help grow and define my brows daily. I know exactly how the treatment is supposed to be hence the reason I would question what Afifa was doing but she just ignored me. She showed no remorse and I even had to ask her to apologise. Your staff were later speaking in Hindi which I understood, stating that I should have been turned away if I did not book an appointment with Mandy; this clearly indicates another member of staff should have done my treatment and not Afifa. In 10 seconds Afifa who clearly was not competent, who could not even produce a certificate and did not follow the process at all ruined everything and has caused me so much damage and disrepair. There is nothing I can do to fix this aside from applying extortionate amounts of product daily and wait another 7 years to get back to where I was. I am going to have my engagement in 5 weeks and I cannot believe these images will sit with me for the rest of my life!

In an attempt to fix my brows I had to ask Royani repeatedly to stencil them as I would using the HD Brows vampire palette and beater so I know what it would look like before taking any more hairs off. The pictures clearly show the eyebrows are irreparable, I am left distraught with Afifa's actions and Royani's attempt to fix my brows that I am contemplating microblading as it's so embarrassing!

HD Brows - I don't know how this salon is allowed to operate selling your treatment like this? I would strongly urge your services are removed as the staff do not have a clue how to do this treatment. I will now have to daily spend time and money on your products to revert back to where I was. This has taken me 7 years and has left me embarrassed to even walk out of the house so I hope you take some serious action against Singhar who have completely destroyed all the time and money I have put in with HD Brows treatments and products in an instance and made me look ridiculous in the process, that too right before my engagement ceremony.

I want this investigated and I expect a response from both Mr Saleem and HD Brows in how you intend to address this and compensate me for the trouble and damage that has been caused and the removal of permits to practice HD Brows.

PR