We collate all the best reviews from around the Internet so you can view them in one place
Review by Ben Howlett1 year ago
Utter Shambles. I ordered a part on the 16th of April. I had still not received the part by the 2nd of May, even though it was dispatched weeks ago according to their website tracking. I then contacted Partsmaster via online chat and asked them to advise. They copied and pasted an e-mail that I had supposedly been sent into the chat box with no other comments. Rude! I have not received the mail from them and I check my spam folder religiously. So after waiting for a part that has never been sent even though it shows dispatched on their website for 3 weeks I now will be ordering else where.
I understand these are difficult times for everyone but a little common curtsy and MANNERS go a long way!. I have never heard of a business that does quality control after the order has been dispatched so it might be a good idea to only show the order has been dispatched when it actually has!
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Review by Jay Stapley1 year ago
I placed an order on the 25th March & within minutes got a reply by email saying dispatched. This is clearly a automated response as I am yet to receive the order. Partmaster are very quick however at taking the money out of your account as mine was taken the next day. In the T&C’s it says they will only take the money once it is dispatched. I find it hard to believe this is how they operate. I’ve sent numerous emails chasing my order with no reply. Hopefully someone will see this & get back to me..?
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Review by Mr Greg Preston1 year ago
I ordered a spare door seal for a Samsung fridge / freezer. The wrong part was delivered (apparently the ordering system incorrectly referenced the part). Your customer service representative arranged for collection of the unwanted seal but the courier has not called to collect it. I am told the part I actually want is unavailable. That is Samsung's fault not yours but I can't say Partmaster have helped.
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Review by Kathleen Marsden1 year ago
After a couple of wrong deliveries which wasn’t their fault partmaster finally identified the product and delivered it very helpfull sales people whine I dealt with
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Review by APR1 year ago
The required part was delivered the next day (as paid for) with full carrier tracking. It was a third party spare part which fitted easily and did the job, thus getting my oven back in service.
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Review by Mr Daniel Parker1 year ago
Simple to use website. 24hr delivery option. What's not to like about that?! Definitely the first place I'll try should I need parts in future.
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Review by Terry1 year ago
I had previously identified what I thought I needed and had ordered it but could see on arrival that the part was not an exact fit. Very close, but not exact. Spoke to a really capable Customer Services lady who really knew her stuff! She identified the correct part sent it out immediately, arranged the return of the original part sent and a refund.Cooker up and working again. Huge thanks.
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Review by Mr Leslie Nicholls1 year ago
I got the part I wanted right away great service
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Review by Mrs Kaye Thomas1 year ago
First class service.Excellent delivery and top quality part purchased.
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Review by Karen1 year ago
Very easy to find the parts that I needed and a very speedy delivery service.
Some items are a little expensive though especially hob hinge pins that don’t seem to last more than a couple of years anyway.
All said though, it has repaired the cooker.
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Review by Mrs Gillian Mcallister1 year ago
This part was ordered in September poor information when the part came in February service was very good
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Review by Miss Kayleigh Hawley1 year ago
part as advertised arrived promptly no issues
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Review by Mr Ian Tournes1 year ago
It eventually took me 4 months to get the part I wanted
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Review by Mary Pearce1 year ago
Exactly as described
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Review by Mr Kwaku Kwapong1 year ago
The item I bought was not available at the time I placed the order. I thought it would come through and be sent within 2-weeks but heard nothing at all from partmaster. I rang after 4 weeks to enquire and was informed that I actually have to place the order again as it was now in stock. I was not amused in the least.
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Review by Mr Christian Galea1 year ago
Excellent service
Easy to use and next day delivery was spot on .
Highly recommend
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Review by Gavin Linsdell1 year ago
Quality product, good price and delivered quickly
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Review by Michael1 year ago
Parts are top notch but the up selling of parts I didn't need was really bad
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Review by J S1 year ago
Very quick and efficient delivery. Part was perfect fit.
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Review by Mr Iain Blain1 year ago
Part just as described, quick delivery and I got our tumble dryer up and running again. Would use them again??
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Review by Joanne1 year ago
Super quick despatch and easy returns
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Review by Mrs R Davies1 year ago
Service was brilliant but the buttons on the controller or a bit hard to press for the price that I paid I do respect if possible batteries With the item
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Review by Barry Kilner1 year ago
An excellent price for this complete washing machine drum. Very efficient website for finding and ordering the part. Very fast delivery. Many thanks
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Review by Mr Pawel Sasaki1 year ago
Great service
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Review by Mr Nicholas Hey1 year ago
Great assistance on ordering the correct part. Great delivery even though I had to amend the delivery location.
