Berrys Jewellers Reviews

Fantastic shopping experience. My cartier is amazing.

Lovely customer service from Jess. Quick responses and communication. I ordered one pendant which was not quite right and returned it for another. Turnaround in 48 hours. Easy to apply for interest free credit as well.
Great jewellers with lovely jewellery some is theirs which is very good and some branded.

First time using Berry's Jewellers and I am really impressed. I had been looking for a JLC Ultra Slim for ages and they had the one I wanted, plus it was on sale so that was a bonus!! I ordered it on Wednesday evening and it arrived this morning. I am glad they maybe took a bit longer to deliver and used safe measures for their staff.

I will be using them again for sure!

I was in the market and had been for a long time for a Tudor Black Bay bronze, most dealers are collection only or have a waiting list. Its been on the want list for some time now. After making an enquiry with several dealers online, Mike at Berry Jewellers got in touch. We had a good chat about watches in general (one enthusiast to the next) explain what I was after and could it be arranged to be delivered.

Delighted to say the watch arrived a couple of days later, some delays due to current Covid19 (to be expected) but that's fine. I am now in possession of a lovely new Tudor to add to my growing watch collection. Great services, friendly and very personable. I will def be buying again from them... thanks again to Mike and the team.

Avoid this company at all costs-Newcastle upon Tyne branch anyway. Bought a Patek Phillipe watch (£10k) gave me some old box, probably the worst one they had in the shop and a bent pusher tool. Only found out 3 years later when I went to p/x it at a different jewellers-trade up. How much would I have had to spend to be treated properly???

Aviod Newcastle upon Tyne shop. Poor customer service unhelpful & once u have paid for items they don't want to know or try to charge you a fortune for a repair to a watch that was only 3 months old & still in gaurentee. Manager was very unhelpful 2. Won't ever buy there again. Rox & Northern Goldsmith's are much better & no how to treat customers. Aviod this company really poor after sales service !

Update on this!! After complaining to and throw for a couple of weeks they finally offered me a full refund as the watch was not repairable. I got my money back & went a bought a different watch at Northern Goldsmith's where there service is much better!! Won't ever spend another penny at Berry's again!!
Poor company & even poor staff!!

Not sure at the time of writing how 3x 5 star reviews gives and average of 4 stars...
Anyway, this is a great company to deal with. Very friendly and always go the extra mile to make an enjoyable experience. You could not ask for more. Have bought two watches in the last month from the York store (#1 Stonegate) and the second time I drove a 200 mile round trio to buy a watch that could have bought 5 miles away which stands as testament to how highly I regard the service at Berrys.

Outstanding service , purchased online and Reveived next morning , presented perfectly. Would definitely recommend Berry’s for price and customer care. Perfect transaction. 4th purchase from Berry’s and would certainly use again.

Absolutely brilliant,the staff the prices,the whole atmosphere. Why go anywhere else,numerous watches from them,which I will not mention just in case the wife reads this lol .Dave Gibson

Excellent customer service whether you are purchasing an expensive piece or just a watch strap. All the staff are professional, polite and very friendly. They make you feel welcome regardless.