AlexAndAlexa Reviews

Ordering from this site for a year now, the prices are great, the delivery is cheap and quick (only 3 days to Israel), and the customer service is amazing- helping me with some custom issues.
Have no idea why the rating is so low, I anyway definitely recommend this site.

I ordered 8 different pieces of clothing from AlexandAlexa. The website is extremely user friendly. The package was packed very carefully and arrived exactly on the day they estimated. Their tracking website was completely accurate and overall it was a great experience shopping with AlexandAlexa.
I would highly recommend this site.
Dublin. Ireland. Customer

Very nice , good quality shoes and comfortable ,I bought for my children , very pleased with my order

Had a bad luck to order from them and…

Had a bad luck to order from them and from BabyShop. Guess what? 12 hours after payments (!!!) - no order number, no confirmation email, no answer from customer service? Should I call the bank to cancel the payments? Looks like a fraud for me.

Quick delivery, lovely trainers. Although I saw them for cheaper elsewhere :-/

I’m really happy with the products I ordered from the site. Great quality waterproofs and a really good price. I opted for UPS Collection and the parcel was ready to collect 4 days after ordering! I will definitely be ordering from Alex and Alexa again.

Received item quickly, impressed with service and quality of item received (Buddy and Hope spring footmuff - have received so many compliments but more importantly it keeps my little one warm and dry, perfect for London winter weather)

Still waiting for items ordered...not good enough in this day and age!

Have bought online from Alex and Alexa several times and have always been delighted with my purchases for my son. Only complaint is delivery can be a little slow!

Excellent quality wet weather gear meaning we can get out and about whatever the weather. Great value and lovely colour choices too!

I've purchased a few things from here now and found it to be really great. Shipping all the way to Australia , no problem arrives quicker than some Austrailian stores ( not difficult ) quality always amazing so I'm really surprised at the negative reviews. That said I've never had to return anything so that could be where the issues lie? Wouid shoo here again and again so far

AVOID!
Would give 0 stars but it doesn't allow me to.
Returned 2 jackets and UPS tracking showed delivered to Alex and Alexa Coventry, after a few days of no notifications from Alex and Alexa I contacted them directly to enquire only to be told that they have the return but need to wait for it to be shipped from Coventry to Sweden which can take some time then a refund will be made? I am unable to track the items because UPS have delivered them to Alex and Alexa, so stuck in total limbo and customer services at Alex and Alexa are no help whatsoever.

Excellent quality, prices and delivery which allows easy returns with enclosed prepaid sticker.

Great Product , very nice packaging .

as many people state here: i wish i read the reviews before placing the order. we ordered bathing suits to go on vacation over 10 days ago and nothing has arrived. called them a few days after placing an order and was assured that my parcel will be delivered before i leave, even tho with a slight delay. now, we are leaving tomorrow and customer service is telling me that nothing has been shipped so far. obviously the order has been canceled, not sure how long it will take the refund to hit my account (if ever, based on the reviews here). the bottom line: going to the beach without bathing suits is unacceptable. very very disappointed!

I just loved the product!The delivery was prompt , the jacket exactly as I imagined. It looks so nice on my baby girl!
The only thing that I would suggest is that I would prefer to receive my order in a nice box instead of a plastic bag. Overall it was a pleasant shopping experience.

Always fantastic service. Great selection of brands at good prices.

Do not do business with them! They are a scam company!! They don't answer and if they do they will give s bulk$#*! remark

I bought top quality children’s ski gear off-season so it was really well priced. Sent by UPS so very secure delivery.

Ive been contacting them as i havnt received a confirmation email paymet been taken but no answers to my email!

Love Alex & Alexa! Quality is great, and price point is perfect. I have never had a Problem with returns or refunds.

Ordered my stuff on Thursday night and it got delivered Monday afternoon.. Everything fit perfectly, will def be ordering again..

The products were ok, my problem was with the courier service they use and the lack of communication with AlexandAlexa customer services. On ordering I was informed my order would be with me no later than Thursday 14th, which was ideal for me as I'd ordered an expensive coat for my sons birthday which was Friday 15th. So I received tracking information from UPS saying my parcel will arrive sometime before 9pm on the 14th, I tracked the parcel all day which said my parcel was on it's way to me, at 8pm I received a text message from UPS saying my parcel will now be with me by 9pm Friday 15th, I contacted UPS who put the phone down on me, I emailed AlexandAlexa customer service who ignored me. We got up Friday morning with no main present for my sons birthday before he set off for school. When I'd contacted customer services at an earlier point they sent me a link to their Trustpilot review to show me how genuine they were, I have since checked UPS Trustpilot review that has been reviewed thousands of times and has just 1 star. When the coat eventually arrived it was in a box that was all ripped open down the sides and the coat wasn't in the protective bag, I emailed AlexandAlexa customer services with a photo of the box ripped and yet again they ignored me, definitely won't be shopping with them again!!!

I wish I had read reviews before placing an order.

I ordered clothes for my son's birthday. Card was promptly charged, delivery date cam and went, spoke to CS and told that order had not been received!!!

They requested proof payment had been made, duly sent my credit card statement showing this.

Still no clothes, still no acceptance payment was made, next step calling credit card company to refund charge as in breach of their merchant service account terms and conditions.

Have ordered from this site many times without any problems. Last time I got a wrong size shirt due to some error, but customer service was very helpful and I got my money back with no problems. Will definitely order again in the future.