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Review by Chezza11 months ago
Not so much as a review more of alot of questions. First of all I visited the "shop" But it say's Affinity Jewellery above the door so I was unsure if I had the right place. Once inside I was told that the guy who did the Alba Rose jewellery was not based there but has a shed at the bottom of his garden at home. Unsure of the claim in the brochure I was given which states that the glass is Murano, I do know that Murano glass is an actual place in Italy and Murano glass is only made there. So is Alba Rose getting the reviews from the jewllery shop called Affinity or on it's own merit? Working from a shed? To many questions for me
Review by DJR1 year ago
Having been a previous customer of Alba Rose for my husbands wedding ring, I feel extremely disappointed in the customer service we have received recently. A note of warning that this company seems to post policies online to attract customers, rather than honestly following through with them. Their refund policy states that you should hear back on the day an item has been received - we are now on week 2 having only received a short email saying this will be dealt with in the next week (with no confirmation of receipt of the item).
I have called the office various times asking to speak with Ryan the Director. Each time my details are taken down however I do not receive a call back. I appreciate it is a busy time of year however I do also believe the two weeks of waiting has provided enough time to allow for this. I would have previously highly recommended this company, but this experience of poor customer service and no follow-through has made me reconsider this!
Although you as a company may be busy - it is also an extremely stressful time of year as a customer who has followed the refund policy set by yourself step by step to wait for a refund of quite a significant amount. Please do reconsider your refund policy if you can’t act on the terms you outline online. If it takes much longer to receive the refund I will have no option but to contact the credit card provider to reverse the charge.
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