Air Travel Winners: Skytrax World Airline Awards

Mitchell Booth, 14 Feb 2025

In 2024, the aviation industry was renowned for airlines that created remarkable qualities in service, safety, and overall customer satisfaction. This led organizations like Skytrax to conduct comprehensive evaluations of every airline, split into specific categories to determine the best-performing airlines worldwide.

Skytrax 2024 airline rankings consider factors such as cabin comfort, in-flight services, punctuality, safety records, and overall passenger feedback. Here’s a rundown of the top 10 global airlines that excelled.

1. Qatar Airways

Qatar Airways has finished the SKyTrax rankings in the top spot for 2024. This jumps Qatar ahead of Singapore Airlines into the top spot for this year, with the airline's luxurious Qsuite business class, superior lounge facilities, and comprehensive global network contributing to its esteemed reputation.

Upon receiving their award, Qatar proudly published this statement on their website: Thank you for your votes We are thrilled to reclaim our leading position as the World's Best Airline 2024, for the eighth time, at Skytrax 2024. Proudly, we were also voted World's Best Business Class, World's Best Business Class Lounge and Best Airline in the Middle East. Thank you for your support and we look forward to continually delivering the world-class service you deserve.

Mamma.com thinks you deserve the win, too!

2. Singapore Airlines

Singapore Airlines is renowned for its cleanliness, exceptional cabin comfort, in-flight services, and customer care. The airline's extensive network out of Asia and beyond, combined with a strong commitment to excellence, has set industry benchmarks for many years.

Flight Centre passengers report six main reasons they choose to fly Singapore Airlines, including friendly cabin crew, comprehensive onboard entertainment, ultimate comfort, excellent onboard cuisine, award-winning services, and luxury lounges.

3. Emirates

Emirates maintained its status as a global leader in luxury air travel, ranking third. The airline's flagship aircraft, fancy first-class suites, and extensive entertainment options offer passengers memorable in-flight experiences. Based on over 66,000 passenger reviews, TripAdvisor rates Emirates a solid 4 out of 5. The top reasons for this rating are good leg room, cleanliness, and in-flight entertainment.

4. ANA

ANA, Japan's largest airline, is celebrated for its punctuality, cleanliness, and exceptional service. Its commitment to safety and innovation has earned it among the top four global carriers in these rankings.

5. Cathay Pacific Airways

Cathay Pacific is a Hong Kong-based airline renowned for its premium cabin services and extensive Asia-Pacific network. The airline's focus on customer satisfaction and operational excellence has solidified its position in the top five.

6. Japan Airlines

Our second Japanese airline in the top 10 provides traditional Japanese hospitality for its customers and has always committed to providing customers with the highest levels of flight safety and quality of service.

Tourism site Japan Starts Here struggles to choose between the two Japanese airline rivals, stating, “Rather than one being good and the other bad, it’s about identifying and appreciating the different and complementary ways that each carrier excels—and excel they do.”

7. Turkish Airlines

As Europe's leading airline in these rankings, Turkish Airlines offers a world-leading route network. The airline connects more countries than any other carrier, flying to over 120 countries. Its commitment to quality service and cultural hospitality distinguishes it within the global airline market.

8. EVA Air

Taiwan's EVA Air is recognized for its exceptional safety standards and premium economy class. The airline's dedication to passenger comfort and service quality has earned it a spot among the world's best.

9. Air France

Air France is applauded for its refined service, culinary excellence, and commitment to sustainability. The airline's focus on enhancing the passenger experience places it among the elite global carriers.

10. Swiss

Last but not least, SWISS Airlines combines Swiss precision with high-quality service, offering passengers a comfortable and reliable travel experience. Its focus on efficiency and customer satisfaction secures its top 10 position.

SWISS’s sustainable commitment is founded on the ten principles of the UN Global Compact. It supports the implementation of the United Nations Agenda 2030, which incorporates the global Sustainable Development Goals.

For travelers seeking the highest standards in air travel, these carriers represent the pinnacle of global aviation. Where will your next holiday be?