Mailchimp Reviews

After deleting and completely clearing my mailing list of 1800 (maximum allowed is 2500) I re-entered the new list, also of around 1800. This triggered an automatic notification that I had exceeded the limit allowed by my subscription. Every complaint to the service desk resulted in automated response, followed by an automated follow-up asking "how was our service" responding "unsatisfactory" that message simply triggered another automated response, followed – you've guessed it – by an automated "how was our service?" message. When despite everything an invoice then followed for the non-existent additional addresses I lost patience and cancelled my bank direct debit. This led to a pathetic message saying that it was for my security that they do not respond to any address other than the one used to set up the account (which in this case was a marketing company acting on my behalf). One of the worst examples of pigheaded adherence to self imposed rules that I've come across. I have just signed up with Sendinblue, ticks all the same boxes and is actually cheaper. My first contact with customer service resulted in a telephone call from their Paris headquarters, and dealt with the query perfectly

I wanted to create an account for testing purposes, I work in Support and our customers use this email provider sometimes. I didn't want to use my own email and name for obvious reasons so I used a temp mail.

I was able to register after a few minutes of trying and then in 1 minute I got my account closed:

Mailchimp User

Aug 9, 2020, 1:44 PM EDT

Hello,

Our automated abuse prevention system, Omnivore, reviewed your account with the username sdgjndhgjh (user ID: 142915937).
It detected content or actions which either conflict with our Acceptable Use Policy (), or present a significant risk to our deliverability.

The account has been disabled. You may log in at any time to export and back up your account data (), download reports, or close the account permanently

I totally not recommend this email provider, it's just a waste of time.

I am not a fan of Mailchimp at all. It is absolutely not an intuitive experience and the fact that you can't port lists over from one automation to another is a bit insane.

No chance I’m paying over £30’a month to send one email a month
I would for £5

It's simple to use and set up different email campaigns but the reporting is very limited. Also, once our ongoing caimpaign suddenly stopped without any notification! And the customer support was very slow.

stole my money, locked me out of my account and refused to give me access unless I answered over a dozen ridiculous precise questions that absolutely no one would have memorized such as the number of individuals in a specific audience

I would not recommend. Terrible and rude support, poor service, poor designs.

Everything is perfect there.
The only prices are a bit high.

It's a glitchy tool, but it does help us deliver emails. We use it for both one-time and ongoing campaigns. I like various design options for each campaign. But if we could switch to something else, I would.

We've been using Mailchimp for a few years and even though we've spent many thousands of pounds with them, they do not provide phone or email support and the user experience of the platform is one of the worst i've ever encountered. I personally rate Mailchimp 1 out of 5 stars for every aspect of their business. Would not advise anyone to use them.

Such crap, impossible to find support, terrible UX.

My company got scammed!

Absolute garbage, can't believe this disgusting design and user experience. Then they try to scam by preventing you from cancelling your plan. They send you email to make "adjustments" or your plan will still carry on. SCAM and TRASH user experience.

Mailchimp charged our company 5200 euro over 2 years for an account we do not know and is unwilling and unable to reveal the logon name, the associated email address, or even to send an email to the associated email address. They are not willing to send invoicea to us for the charges, the paypal deductions do not mention the actual associated account. Seems like an account was created or hacked but no interest from mailchimp to clear this up. Worst company ever. We now need to hire a lawyer to investigate the issue.

Mailchimp said for free users you can upload and send up to 2000 emails free but when i tried to upload more email contacts they said i was breaking some rules or something they are a useless pointless email sending website! do not waste your time and patients...

Mailchimp used to have a concience but not any more - they're just relentless spammers out to make as much money as possible.

They used to take spammers down, now they offer to unscribe you from their spammy customers spam list - but how ever do you unsubscribe from a list you never subscribed to?

From now on all emails recieved from them will be reported to the ICO

Good services !

After 1 year I can say that mailchimp do the work ! I recommend for everyone who want an easy tool

Refused to let me register a domain for 5 years . When I contacted support being it they refused to help so I just bought a domain of someone else will now refuse to use them.

Support is non-existent

I've tried multiple services over the course of 16 months. Mailchimp surely isn't the best, but I've decided to stick with it for its simplicity. Yet it lacks advanced customization and becomes quite expensive when sub count grows. But anyway not bad:)

Really good, but not really powerful. Automation email are limited...

I signed up with Mailchimp mostly because of its popularity and integration with many other internet services. However, the first time I logged in I was astounded about how ugly the user interface is. You will get a prehistoric interface very badly designed and completely out of date. They even use a weird vocabulary to name things out. Then, very basics things need a lot of work. Once one of my campaigns was paused for no reason and I had to go to google to find out where the resume feature was. Amazing!... Then let's talk about price. Their system is extremely expensive, as time goes one you will have to pay a lot of money even if you send no message at all. In conclusion, they don't deserve your attention. Popularity doesn't mean it is for you. There are a lot of better alternatives, Mailchimp is really disappointing.

It's what we use for our marketing emails. Gets the job done!

For a while it was OK, but then after about a year of not using, I couldnt get access to my account..

Absolute crap. Restrictions placed on my account through my first newsletter because the abuse rate was 2.6%. I want Mailchimp to know that this is bull and that every contact i used had WILLINGLY signed up through my website. The fact that they have reported it now is ridiculous because they supplied me their email address. I think i'll find another provider moving forward.

No information on their website on how to conatct them, which i'm pretty sure is illegal.