Hockey Monkey Reviews

Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn't bother to create an account. Both me and my nephew couldn't find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. :)

Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED

The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, "Will" said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn't get my full refund back, "Will" said they didn't make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up considering the shipping was FREE! I will make sure we never use their business again!

I ordered custom jerseys from this site 6 weeks away from a tournament and didn't receive them on time. The shipping was very expensive and very poor customer service and the fact you can't actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.

Purchased new skates for my son. Had to have them re-sharpened at a different place after two uses. The guy sharpening them says the blades look a little strange so he had removed them and discovered the tops of both blades were all rusted. My son had skated in them twice and wiped the blades after each use. Took them back to Hockey Monkey to have them replace the rusted blades. The store manager in Allen, TX was rude and refused to replace the rusted blades while telling me that "You need to keep the blades dry." We had the skates for less than 10 days and dried the blades after each use. Fortunately CCM has a no questions asked return policy, so I returned them and got my money back. Rude treatment and trying to blame the customer from the manager no less = NEVER purchasing anything from Hockey Monkey again. I will pay more at other places where they treat customers better.

the site is fine if you don't need customer service. As soon as you need help with something they are full excuses why they can't help you. There are better websites to order from for the exact same pricing, some even offer free shipping.

I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.

I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.

Generally good service) I ordered a Reebok hockey skates.After 8 days the skates arrived and everything was perfectly as discribed.
Highly recommended.

I can’t believe how bad the customer service is?!?! I purchase an item for Christmas and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.

I can't believe how bad the customer service is?!?! I purchase an item and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can't even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.

My son placed an order which they failed to deliver. A cancelation and refund was requested which was not acknowledged. I have had to pursue a refund via Visa fraud since there is no customer service. Avoid this company if you value your money, buy local (as my son had to do) or from a trustworthy company. I sincerely hope the Quebec operations/franchise cease business.

My son broke his hockey stick at the beginning of a hockey tournament Friday. I ordered 2 sticks Friday night and paid 50$ for overnight shipping. No stick Saturday, Sunday or Monday. I was hold with customer service for an hour before I hung up. I contacted them with live chat and they said that it shipped out Monday and would arrive Tuesday and there was nothing they could do about shipping costs. They claim because it was midnight central time (who knows what time they are on) that I actually ordered it Saturday. They do not do overnight shipping on the weekends. I requested interaction with a manager and they refused. I tried calling back and they blocked my phone number so I had to use my sons phone. Will never do business with them again. Without the customer, customer service does not have a job.

Order a new stick paid for two day shipping in Dec 18th... called them on the 23rd.. No stick.... it's now the 28th no stick. Seems they have no idea where it is nor does UPS. Gaint $#*!show. Monkey sports customer service useless.. no refund.. no stick stay away they are horrible.

Placed an order of various items for my two kids at 10pm. Called around 9am the next day to modify the colors of some items. I was told that I needed to place a new order. I asked if I could cancel the order, and was told that the company receives 1,000's of orders per day and could not accommodate me. The representative also stated that my order had been pulled for shipping, yet FIVE weeks later I am still waiting for some parts of the order. Oh, and it won't pay for shipping the items back, which cost me $105. STAY AWAY

I ordered a 300 stick last Monday Dec 9th 2019. Tried calling several times yesterday due to no tracking number given or delivery. Sat in line on hold to talk to someone for an hour never got anyone. Called again this am and basically got nowhere. Just we will give you an update when we have an answer??? This is unacceptable. Not only should it have been here by now it hasn't even shipped! I want to cancel my order since hasn't shipped and they said no because they are not sure it hasn't shipped?? again no tracking number its went out! One guy ( drew) said I can Cancel and the other online ( jordan) said no I cant. If an item is late and still hasn't been shipped & arrived by the time frame give me my money back! So they are holding my money and not delivering my item on time or are unsure even when ill get it! DO NOT BUY ANYTHING! you will get zero customer service or support. My suggestion was to get that item out on a 2 day ship asap...no response ....crickets.....Seriously 300.000 isnt enough money spent to get some support or correct your mistake on not shipping the item yet????

Long story, short.
Bought a stick, received wrong one.
Figured I'd return item, get correct one sent, and go along my merry way.
Whoa! Was I ever wrong.
I must've spent cumulatively 10+ hours on hold in their telephone system to be hung up on repeatedly.
When I finally heard a human voice... it was the infamous "DREW". I have a suspicion that this whole 'company' is a one-man operation.
Without getting into specific details, Drew told me several bold faced lies, was evasive in answering questions, and came across very arrogant.
The required hassle, time-wise & monetary cost, to return the item makes it nowhere near worth it. And I guess at the end of the day it is only a $100 lesson learned to NEVER buy from HockeyMonkey.ca ever again.

This whole ordeal was very disappointing as I have bought from their sister site LacrosseMonkey.com many times, and they are AWESOME!

The gear I got did not fit and I had to pay return shipping and they deducted the original shipping from my credit. I will not buy anything from them in the future. I would purchase from Ice Warehouse that has a much better return policy and better customer service.

Did not honor a cyber week promotion, poor customer service when I called the week after. I will not be using again.

Customer service sucks. Did not ship an item to me. Never let me know. Shipped the remainder of item to me. Total cost of items shipped cost less than shipping. No answers from numerous emails.

Ordered a Medium helmet, should have plenty of room with size stated, wasn't even close. Charged me for shipping back.

They sent me a email saying I was a loyal customer and I would be able to access black Friday sales early. So I ordered a pair at 400 dollar skates which I thought was the black Friday price. Once I recieved the skates the black Friday sale came out and they were 306 dollars on the actaul black Friday sale. I called and spoke to several customer service reps who basically told me I was screwed and there was nothing they were willing to do to fix this issue. Even though I'm a loyal customer right? There only resolution was for me to ship them the skates back at my expense and re order which wouldnt even work cause they were sold out of my size at this point and would not hold these skates to send back to me. Also I was told the managers were not willing to talk to me when I requested to speak to one. Worst customer service I have ever recieved. Will be taking my business some where else and I recommend you do the same. Also Drew was the person I delt with and he was rude and has zero customer service skills. Also he lied and said a manager wasnt in the office to talk to me in the begging of the conversation which was a lie cause later he admitted they were there but they refused to talk to me. At this point I'm returning the skates and they would rather loose the sale then offer me the discount I should have recieved. Horrible experience

Absolutely the worst customer service. I was first on hold for 28 minutes to figure out where my package was seeing how it has been "processing" for 4 days now. Drew's excuse was they are under a system update to make things better.... so I ask to cancel my order and his response was "we are not shutting down our warehouse to track down your item" also I can't give you an answer as to when you are getting your package... never will I be ordering from you again

Incredible terrible experience. They canceled our order after 10 days, but only after 7 days of phone calls, chats and e-mails filled run around and questions with reasonable no answers.

Brian and Johnny were the best!! They helped our son pick out a stick and fit him properly for skates. No pressure on either purchase. It was our intention to buy a stick. The Skates were something we were just thinking about. Johnny asked if we needed assistance. So he properly fit him by checking his true skate size and due to wide width our son tried on new skates. We were so happy we ended up buying them. Thank you guys.
The rest of the staff is very friendly to (the ones we spoke with anyhow)