BariatricPal Reviews

The worst company to deal with. I placed an order 8 days ago and I checked on my order and it showed that there was a DELAY by UPS 4 days into my order. I contacted the company and they did nothing for me and said its out of their control. They were not the easiest company to deal with.

I was filling out reviews on the Bariatric Pal website. I wasn't comfortable leaving a worded review. However, I did provide starred ratings.
I received an email accusing me of theft and fraud.


I scoured this website and did not find anywhere that stated a written review was mandatory.


And I was threatened with legal action.
Here are copies of the emails I received.


1st Email.
Donna,

Stop leaving blank reviews for points. It's against our terms of service and illegal. We will not ship any orders you place through our website.
I am copying our attorney on this email. We will take legal action if we see you again anywhere near any of our websites.


All the best, Alex Brecher.
Founder and CEO


2nd email.
We are also contacting the Grand Junction police department, immedialtely.


All the best, Alex Brecher.


3rd email.


You're an outright thief and you should be ashamed of yourself.


Not sure how you're able to look at yourself in the mirror. We should really be going after you for the previous fraud you perpetrated.


I just feel bad for you if this is how you run your life. We will never ever reinstate one point or ship any order you place with BariatricPal.


Go find another company to fleece. All the best,


Alex Brecher


I had over 2000 points ($50.00 credit) that should be honored. I find this to be Harassment and unacceptable behavior.

I placed an order for several items and once my order was received, I was missing 2 of the items. I called Bariatric Pal and received no answer to my call. I then used the Online Chat service and spoke with Jin. Jin stated that he/she would send out the missing items. I countered that yes I'd like the missing items, but I'd like written confirmation of this promise via email to ensure that the matter is resolved to my satisfaction. Jin refused to send written confirmation that the missing items would be shipped. I then requested a refund of the charges for the missing items and Jin again promised a refund but refused to provide written confirmation of the refund.

I am now out of the money paid for the 2 missing items and no confidence in this company. They are scam artists. Check their Google Reviews and BBB profile. Missing items and delayed deliveries are a common theme.

Don’t trust this company when it come to your health, just be honest and do your business right

If giving ZERO STARS was an option, I would. I had a surgery scheduled for March 6th 2019. When my surgeon left the company to start his own practice, of course I switched with him. I was told numerous times that my refund of $1000 was going to be sent in 6-8 weeks. That was a YEAR ago. They owe hundreds of thousands of dollars to people just like me. People who have worked hard to earn that money and lose all our weight. This company is a joke and straight up thieves. Don’t give your money to them. PERIOD.

They seem to be helpful but at the end of the day they just tell you what you want to hear. I WOULD NOT BUY FROM THIS COMANY

Horrible purchase & return process. All shipping is paid by the buyer and even if you buy expedited shipping it's still DELAYED. Also, the website never captured my info/order and the product pictures are deceiving. The iron patch stated folate when I bought it and the emails I received showed "folic acid" - but after I contacted them - they said it's folate. I can't trust a company that does not have a good return process for customers, hides the ingredients of their vitamins, and has horrible customer service.

I had a surgery scheduled for March 2019, paid them $6000 for the surgery in advance, then I later cancelled the surgery as the surgeon I wanted quit the company. They refuse to send me my refund, aswell as many other people they owe thousands of dollars to. They were saying 6-8 weeks for a refund to be sent out which was ridiculous, but the 6-8 weeks have went by months ago. This whole company is a scam, AVOID them like the plague and go to a better bariatric company in Mexico.

Poor customer service and return policy. They will only let you return something if only 1 serving is missing. Because mine had 5 missing, they would not return my $90 protein powder. No satisfaction guarantee basically. Go to GNC instead!!!

I just received an email from them that they are not standing behind their 100% guarantee. Do not buy from this company!
"This is to inform you that we have received an Alert from our account credit management about the number of transaction store credits that was given to your account, due to some products that you "did not like". Our team went through each of your orders and noticed a couple of store credits given on most of your orders.
We are sorry to inform you but your BariatricPal Guarantee will be voided moving forward."
I've received a few products that I haven't liked and have requested replacements/credits. But their 100% guarantee states; "We stand behind our products, and want you to be completely satisfied with your purchase. If you try a product and are not completely satisfied with an item, you can return it within 30 days." This is stated multiple times on their website.
BEWARE!! If you don't like something, you're limited with being able to say anything about it. Very underhanded thing for a company to do.