Oak Furniture Land Reviews

I ordered dining room furniture (dining table and 6 chairs, 2 x sideboards, 2 x lamp tables and a coffee table) on 5th October 2020 and was given a delivery date of 11th Jan 2021. Shortly before this date we sold our existing furniture to make room for the new furniture.
Then nearer the delivery date we were told that most of the order was available but not the dining table and chairs. We asked to have everything else delivered, but were told that we would have to pay for the full order to do this - so we did. We accepted the new delivery date for the dining table and chairs which was 30th March.
Then today (26th March) we are told that the delivery date has now been moved back to 23rd April.
After the usual "we are experiencing an unusually high demand" on the phone line, It was confirmed that we couldn't have our dining table and chairs until the new date (remember, the order was placed on 5th October 2020!). I suggested that as this was all one order, I should cancel the whole order and ask them to collect the part order which had been delivered. I explained that I had a contract with them to supply a full set of furniture that they hadn't completed in the contracted time, and therefore I had every right to cancel the contract and receive a refund - I was told that I couldn't do that.
Wishing to be reasonable, I suggested a suitable compromise would be for them to deliver the 6 dining chairs (which were available and paid for) and temporarily lend me a dining table from my local shop until my table arrived in late April (or who knows when). This compromise was rejected out of hand by Oak Furniture Land. (Don't forget, we haven't had a dining table or chairs for months at this point)
What a wonderful experience this has been - be warned! Appalling customer service.
PS Before this fiasco we were going to be ordering a couple of sofas from OFL – not any more!

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Atrocious service top to bottom.
I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been.
I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed.
Today the wrong table has been delivered leaving me with no indication of when I will be receiving the correct one.
Order placed on the 2nd of May, it's now the 22nd of June.
I can't explain how bad this company is on every level except for taking your money, I would recommend buying from any other company except Oakfurnitureland!

Atrocious service top to bottom.
I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been.
I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed.
Today the wrong table has been delivered leaving me with no indication of when I will be receiving the correct one.
Order placed on the 2nd of May, it's now the 22nd of June.
I can't explain how bad this company is on every level except for taking your money, I would recommend buying from any other company except Oakfurnitureland!

We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We've been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I've now had to put a section 75 hold on the finance until they engage with us. In the meantime I've got massive boxes of someone else's chairs in the house and nothing to sit on. We've still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I've never dealt with a company like it, absolutely appalling

I ordered a footstool to match a sofa from Oak Furnitureland on 6 January. I was told would be beginning March delivery as it had to be made. Wrong item arrived I contacted them - had been ordered wrongly by the Shop. Recorded then due to Covid19 could not be delivered. No further communication from them. After several attempts at telephoning updating my order and emails I spoke to someone on 5 June who was unable to do anything . Apologised but stated may be delivered by 9 July! Really upset as second time they have incorrectly ordered and delivered items to me. Communication is very bad.

I bought a table from them and found that it was so heavy I could not lift. When I called was told that it was advertised as solid furniture. Okay but how can a normal person lift the same?? I had to employ a burly builder to lift fror me....

Ordered a large TV unit through their website, item was in stock and had a delivery date booked for a few days later. Day before the delivery they phoned and said they now cannot get to me until over 6 weeks later but said they would refund delivery charge. Six weeks later with no refund of delivery charge the TV unit is delivered. I was at work and item was left in garage. When home I unpacked and found multiple areas of damage and poor build quality with large gaps in some joins. The unit was very well packed with lots of polystyrene and thick cardboard so staff in the warehouse must have really chucked it about, even the tin of polish I ordered was dented! Cannot get through to customer services waiting on the phone three times for over 30 mins, ring the sales number and get straight through! Spoke to someone on their Twitter feed eventually and was offered £90 refund to keep it which I refused to be told they are not taking returns at the moment and will contact me when they are. Not happy at all. Their selling point is solid oak furniture but solid it ain't very flimsy and poor build quality. I would advise people to avoid this place buy a well engineered veneer product or spend the extra 100 quid or so and buy quality.

The furniture is great and lovely.
The sales person in the shop was rude and impolite, so we ended up going home ordering online instead

not get you on phone

Had my tv cabinet delivered exactly when I was expecting it. The delivery men stayed in touch so I knew when they’d get there and I love my purchase. You only lost a star because I had to sing for delivery on a dive that wasn’t cleaned before use and I wasn’t comfortable doing this as other companies had already stopped this

Really good service, shop staff were really helpful, however it was disappointing to find the same item £100 cheaper on the internet.
Delivery and follow up emails very informative.

Very impressed. Staff very professional and delivery men very helpful.

Extremely good service from sales to delivery .I bought a coffee table and it arrived very well packed and gets many good comments from family and friends.Impressed

I would have given 5 star review however disappointed with the delivery as expected it to be unpacked from what the salesperson in Norwich Branch however this was not the case. The delivery drivers managed to take the bedroom furniture upstairs but due to the packing on the wardrobe were unable to get it in the bedroom so left it on the landing. Slight damage to the paintwork also and as this was a new house just been decorated a bit frustrating. Overall the products are excellent and all in great condition. Just frustrating when you pay for a delivery and half the job done! Did not expect it to be put together but my understanding was that the packaging was going to be removed.

First class service.From ordering to delivery.All staff very helpful. Five stars all the way.

Bought a few pieces of oak furniture over last 2 years and extremely happy with the quality of each item. All bought online but did also visit store to check out first. They are a very good company to deal with, ensuring you are happy with the order placed by following up with a phone call. Cannot fault the company which also includes the delivery men who are pleasant and professional.
Christine Walters
Swansea

Sales assistant was disinterested, found what I wanted on line. Received far too many emails and texts reiterating my delivery time, however delighted with my console table

Great service, ordered a new dining table and chairs on the Thursday and got them delivered the following Tuesday, Great quality and couldn’t be happier with them. The delivery team were bang on the arranged delivery time and very friendly and helpful

been trying for 4 hours to cancel a order and all you get is we will phone you back after going through all the options, still getting no where all you hear is we a very busy canceling orders whats that saying about the store.i bet if you wanted to put a order in you would get through pretty quick.

Great service, good communication fast and great delivery. Thank you!

Good service throughout, very nice delivery men and very pleased with product

Excellent customer service in the store. Very pleased with my new furniture - very well made and looks lovely. Delivery time excellent and items well packaged to avoid anything being damaged - will definitely buy again from Oak Furnitureland.

We have recently bought some items from Oak Furnitureland. We found the whole experience enjoyable on the two visits we made. The items were delivered as agreed, well protected and excellent condition
We have found subsequently that the shelving to the French Farmhouse Rustic Solid Oak Tall Bookcase, Product Number SHA020 is not robust enough to carry a full shelf of books and have a tendency to sag.
To combat this I have had to retro fit some vertical dividers between each shelf.