We collate all the best reviews from around the Internet so you can view them in one place
Review by Mrs Mann9 months ago
Ordered skate shoes, arrived in very good time. I'd emailed to check they could meet my timeframe and had a very helpful informative email back.
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Review by Chris10 months ago
Awesome
Review by Ava f10 months ago
awful customer service. they took £229.95 from me and haven't contacted me about my order that they cancelled. avoid.
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Review by Wayne Shaw10 months ago
Avoid at all costs, poor customer service. Myself and people I know have been sent the wrong items or the items never arrived. Thankfully I purchased though Amazon so no problem with a refund. Loads of negative reviews available about this company.
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Review by Stuart Lewis11 months ago
Ordered a longboard £150 Very badly packaged. End damaged piece of top laminate broken off board. Emailed 3 times, sent pictures. No customer service. No reply. Pains me to say it but wish I’d used amazon. Still waiting to hear back. Wont be using again. Wish I’d read the reviews first there’s a reason why it’s over 50% 1 star.
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Review by Jessica11 months ago
Don't order online. I ordered adjustable inline skates size 5-8. I am a size 5 and it was too small. The product was made in China, I'm not sure about the quality, but would not trust using them on the street. Plus you have to pay to send the items back. Just a waist of time and money.
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Review by Kaxenia Cherry Kristelle1 year ago
Paid for expedited delivery, recieved product very next day at 11am
Very happy
Will be using this place as my 'go to' for any rollerskate needs
Very happy 5*
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Review by Jog on1 year ago
Awful, 8 year old upset Xmas day right box right order wrong size inside amazon saud seller will exchange on asking they wil not change item this was because the customer is apparently supposed to check the shows something a company can't do themselves? a Xmas gift promoted by a Xmas advert paid in ful by a amazon now selling the shoes so got lucky but on posting on there Facebook they are deleting comments I have two screenshot 15ins apart same pic one with a comment one been deleted but amazon, trading standards now properly aware and I will ruin your January sales hope its worth it for 39 pound kid heartbreakers
Review by Sarah Morton-Kyle1 year ago
Never arrived and can’t get my money back
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Review by Samantha1 year ago
Very happy with my order. Was a bit wary after reading reviews but decided to go for it and glad I did. Got a great deal on black Friday on heelys, delivered promptly and good communication.
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Review by Anthony stead1 year ago
i phoned and spoke to a very helpful person then ordered a scooter on line on Monday afternoon and it arrived on wensday
Perfect service
Top product
And best price I could find
Really very happy and will definitely use again
5 star company
Need i say more !
Thanks again
A stead.
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Review by Jennifer O'Malley1 year ago
Terrible company, I contacted them before my purchase and they replied within an hour, I returned the scooter we brought and after 10 days of them receiving the scooter I contacted them after waiting 2 days for a reply they said they were taking £10 off the price we paid as it had been used. We did not use it as we thought we were purchasing an electric scooter. I had to contact amazon to get my refund the full amount as they wouldn’t provide photos of were they assume it was used.My advise to anybody thinking of purchasing from them is DO NOT.
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Review by Stephen Swann1 year ago
Needed some decent Etnies but with a good grip. Ordered a pair of Etnies Cyprus which were on offer and they arrived today absolutely flawless. Customer service were great with me. Will definitely buy again.
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Review by Tom Smith2 years ago
Excellent service, great price and next day delivery. Highly recommended!
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Review by Barry Ward2 years ago
My experience with Kate Skates was very good. I bought Heely's for my daughter for Christmas and they arrived in good time and were very competitively priced. No complaints about this company at all.
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Review by Sam banatynne2 years ago
Crap company , these have been reported to trading standards , they think there clever but don’t realise who there dealing with but soon will do
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Review by francis hillman2 years ago
unbelievable what a shop!!!
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Review by Iain Macleod3 years ago
Poor customer service and poor quality of merchandise.
Ordered Scooter deck
Received late and damaged, obviously used by someone else in the past due to tell-tale marks.
Made contact and initially pleasant and positive,
They accepted that the product was not right and agreed to refund.
Since then I have experienced delay tactics in my view in sending the agreed refund.
“3-7 working days” “Admin Issue” “large amount of xmas returns to deal with” “ funds will be in your account by weekend at the latest”
Going by historic posts on this site and others, I am not the only one experiencing difficulties with this company, and wish my wife had checked before ordering from this company.
My personal recommendations based on my experience to date is Not to use them.
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Review by kamil care3 years ago
PLEASE DO NOT ORDER FROM THEM !!!
I would love to give then 0 stars if possible.
They have absolutely no customer service, they do not bother to reply to your emails, moreover and if you need to return a consignment you will not get any refund !!!!
Be aware that many of their products can be purchase from Tesco however, after you pay TESCO will have nothing to do with it.
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Review by Claire Hawkes3 years ago
Very damaged packaging (ripped, dented, damp and parts of the skate wheel poking through the box) on two boxes of skates. They are Christmas gifts but Kates Skates said packaging is only there for protection. Their returns policy states packaging should not be damaged or you may not get a full refund! Not particularly helpful when I spoke to them and just towed the company line. Told me they are hoping to offer gift wrapping soon, how would that help? If they had been gift wrapped it would have been wrecked! They need to take it up with the courier or package the items better, would never order from them again, the skates surprisingly do not seem damaged but I don't think customer satisfaction is high on their priority list. I have ordered from Proskate, recieved items in pristine condition with fantastic customer service.
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Review by Rach3 years ago
Kate's skates is worst company have ever dealt with !! Missing parts , poor faulty , no instructions and worst of all the arrogance and attitude of the customer services !!!
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Review by James53 years ago
I ordered some shoes from Kateskates through Amazon. The item arrived before the expected delivery date and it was as described. When I saw the other Trust Pilot reviews (which are dated) I almost decided to buy elsewhere but they have 98% positive rating on Amazon and so continued with my purchase. That said I think the company should respond to the negative reviews on here and resolve any issues as it will be beneficial and professional to do so. I have not had to deal with the company directly but I am happy with my order and will use Kateskates again in the future.
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Review by michelle mcdevitt4 years ago
I bought 2 pairs of roller boots and when they arrived the box from one of the pairs had clearly been damaged before it left the warehouse and had been repaired very badly with sticky tape!
I contacted them to explain what had happened and to arrange an exchange. The skates were bought as a gift and I wanted them to be presentable and not look as though they had come from a discount shop. I was met with a very hostile and rude reception. I was told that the box is merely there to protect the goods in transit and not part of the product! They told me that I would have to cover the cost of the return!
I was totally shocked by their attitude! Luckily I had bought via Tesco direct so I contacted them and they were brilliant and covered the costs for the return. They were also completely dumbfounded by the attitude from Kateskates and have assured me that they will follow this incident up.
I wish I had read these reviews first as I would have given them a miss and shopped elsewhere!
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Review by Jamie Price4 years ago
Im
glad I seen these reviews before I made an order
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Review by Stacy Leanne Bone5 years ago
I bought some heelys 08/12/15 for my son for Christmas.
However I did not recieve them and had to buy a pair from the high street. I contacted Kate's skates and told them I had not received them and wanted a refund, they said that Royal Mail would investigate and then give me the refund......it is now 26/01/16 and I ha e just contacted them for the 10th time regarding this, after I have also asked for the manager to call me 2 weeks ago, they are refusing to refund me and still adamant that Royal Mail are investigating this.....
The manager is a joke, will not allow you to speak to her or call you, and the customer service is truly shocking!
Absolutely disgusted I have had to pay twice for heelys and still not had a refund!
Would recommend you to avoid Kate's skates like the plague!!!!
