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Review by Beck2 months ago
Absolutely shocking customer service. Invoiced me for items that you don’t even have in stock, haven’t bothered to inform me that you don’t have it, will have to now order it in and there will be a delay. All of this was AFTER I rang up chasing and was told the parts were being sent out this morning and were stopped to be added to another order. Absolutely shocking. Won’t be coming here again and will be advising others to avoid
Review by Robert Payne10 months ago
Exceptionally Poor Service
I have ordered many times from John Craddock and understand that we are in unprecedented times
John Craddock currently owes me about £50 in unfulfilled orders
I have been phoning and emailing for about 6 weeks but have received no reply. The next thing will be to contact visa for a charge back.
I know times are difficult but even if Craddock staff are furloughed surely they can pick up emails at home?
Sorry John Craddock but the customer service leaves a lot to be desired
I have other Landrover friends and they are all avoiding buying from John Craddock due to similar circumstances
I don’t usually do reviews unless things are exceptional
This is exceptionally poor
Day after leaving review received 7 emails of complete gobbledegook Just want plain english
eg Sorry we have issued a refund
Still no response
I have been on hold for 55 minutes
I have emailed several times
John Craddock Ltd is rated 1.0 based on
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