We collate all the best reviews from around the Internet so you can view them in one place
Review by Customer22 hours ago
Fast delivery. Lovely quality item
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Review by Customer1 day ago
Customer services were very helpful when it became clear the wrong measurements had been taken and we were able to arrange delivery through a window instead. There were delays in the process of manufacture due to the pandemic but Heal's kept me informed of progress.
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Review by Mr Paul Sweeney1 day ago
Great products delivered without any problems
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Review by Customer1 day ago
I would give zero stars if possible. Delay after delay with delivery.
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Review by Ehill1 day ago
It was a click and collect service. The click and collect point has moved from inside the shop, to the back of a urine-smelling back alley, with no sign posts and certainly not suitable for pedestrians. There was no bell, I had to ring a phone number that was posted on the wall. Terrible terrible service. I would not use again. Certainly does not match the front shop facade they put on.
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Review by Mrs Pam Brewin1 day ago
Excellent service, rapid delivery , towels were as expected.
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Review by Customer1 day ago
The most difficult company to return an item to, that I’ve ever encountered. Infuriating!
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Review by Customer1 day ago
It took almost 5 or 6 months for my order to get to me. I was the one initiating communication, asking after it, etc. No updates arrived unless requested by me. I’m pretty disappointed with that. On the other hand, I do like my rugs...so that’s good.
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Review by Mrs roslyn kinney2 days ago
From the moment that my order was sent everything was plain sailing - prompt delivery - advised exactly when it would be delivered and friendly delivery men putting my order where it was to go. Good service. Would certainly use again.
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Review by Customer2 days ago
Excellent service from ordering to delivery and installation.
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Review by Mr Michael Killoran3 days ago
Great product
Looks very good in my sitting room
Highly recommend
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Review by Customer3 days ago
Great communication throughout, especially when I had forgotten to order an item. So contacted customer service and they easily added to my original order and arranged all the items to arrive on same day.
Good communication with courier company as to when goods would be arriving with email the day before, and clarification on the day
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Review by Customer3 days ago
Delivery was next day. Superb.
Article just as it looked on line.
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Review by Customer3 days ago
When I contacted Heals the Customer Service was great, however we had to wait 4 months for our order to arrive. Did manage to get a small discount but had to ask for it and always had to chase to see where our order was. Once chased the team were great, but...
If everything goes well these days you don't expect to have to contact Customer Services. We had at least 3 communications!
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Review by Customer4 days ago
Quick, easy and delivered on time. The deliverers were pleasant and professional. The chairs are beautiful.
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Review by Dr Gyles Glover4 days ago
It was not about an order it was about reporting a problem with a bed i bought. The problem was that the person respondiond did not take what I was saying seriously.
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Review by Mrs Christine Wilson4 days ago
Great to see a product online and find that it’s available for immediate delivery. Gorgeous, comfortable chairs but slight noise issue with one, which customer devices are aware of.
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Review by Customer4 days ago
The service was good from beginning to end. I have dealt with Heals over many years and they operate to high standards.
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Review by Customer4 days ago
My experience has been very negative. I ordered an item in December which was due to be delivered in 2/3 weeks. Instead, I got it 5 months later. I received two updates about delays in the early days and then nothing, so I had to chase up their customer service several times. After all the wait, I got delivered the wrong item, which I have now returned, but I am still awaiting for a refund. The only compensation I was offered (after asking) was a voucher worth 10% of what I had paid to spend on my next purchase with them (which I wasn't interested in, as I don't intent to use this company again). Overall, a very frustrating experience. Only positive, the customer service are usually quick at responding to emails.
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Review by Customer4 days ago
Fast delivery, simple purchase, quality product.
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Review by Customer4 days ago
Delivery guys were great. Placed new sofa in desired place in house. All with a smile
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Review by Cathy5 days ago
The dinner service arrived quickly and was very well packed. 2 items were missing but that was rectified with our quick phone call.
I was also able to change the delivery address for another order.
Very friendly and helpful adviser.
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Review by Customer5 days ago
We bought a mirror from the same range we had bought another one a couple of years ago. The quality was really poor so it is being returned. Unfortunately Heals were proposing to charge us £25 for the return.
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Review by Customer5 days ago
I wanted the order posting to a 3rd party (it was a gift). I went round and round in circles entering/checking/revising the order address details to set this up and was 99% sure I had it correct. Then you sent it to me anyway and I had to send it on (so it was late). Also I bought a voucher and was upset to read just after that it had a short expiry. Luckily the recipient has already spent it but that could have been a problem.
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Review by Customer5 days ago
Sam helped me decide on a light fitting and was brilliant: he was highly knowledgeable and gave expert advice, was efficient, professional and lovely to deal with. The item is in stock despite being quite obscure, is competitively priced and has already been organised through DPD. I couldn't ask for better service - will definitely shop with you again.
